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The ELMO DRIVE Discussion thread

77450 Views 660 Replies 43 Participants Last post by  alegar
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Hi All,

As some of you might know, I've just picked up my Renault Zoe ZE50 GT Line CCS from ELMO DRIVE today and, as I believe there is no one on the forum that uses their services yet, thought we could all have a place for opinions, questions, share feedback etc.

ELMO DRIVE are a subscription company for Electric Vehicles both brand new and used.
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1) You rent the car month by month, no deposit and no minimum term (when you book it, you pay a month in advance, delivery and a 1 off fee).
2) Rental includes insurance, mileages (you can choose how many), maintenance, breakdown and carbon offset donation included too.
3) You DO get a key.
4) Basic subscription is the car, but you can add to it up to 2 extra drivers (£10/each), a home charger (Ohme), renewable home energy tariff (So energy, with which you can also get an allowance of free energy for your miles, or if you don't use them for your own household energy), public charger subscription (unlimited polar for £10/month) etc
5) As per today (24/11/20) you can choose between brand new Renault ZOE ZE50 GT Line CCS, brand new MG ZS EV (both excite or exclusive) and they often have used Renault ZOE 22kWh and used Nissan Leaf 30 kWh.

If you are interested in joining you can use my referral code (they only one as far as I know) to give us both £50 off your first month: ISB2GG (they are implementing their referral scheme, but you can email it to them and they'll readjust it for you).

Elmo also offers some driving analytics, showing your miles driven, average daily, CO2 saved and your driving score. I will be showing more about this when I drive something first.

So far I have to say that I joined and booked the ZE50 at the end of last week and arranged the delivery very easily. Adding you license (I did not have any trouble with a EU one), address, payment details and other common info.
Today I received a text from Elmo with a link to Samsara's tracking, where I could see in real time the location and ETA of my car. The driver called me in advance anyway and show me a few things at the exchange. He basically drove it from 0. After a charge on the motorway (his), range was at 80% still showing 200 miles, I have to say I'm quite impressed.
The car came brand new basically, including a Type 2-type 2 charging cable, locking wheel nut and puncture repair kit. It did not come with granny cable not floor mats, although after contacting Elmo they said that you can ask for a granny if needed (it's just that most dont use it).

I'll be posting more soon, but now a few good pictures:
For those who know On.to/Evezy, this is quite important... it comes with a key!!

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For me the important thing to change was the lack of key, having to use an app and the price of a GTLine CCS. I liked the ZE40 a lot, but although you could do long trips with it, the 22kW charging was a bit too slow. Now I can have a key, and a cheaper ZE50 GT line!!
So far its clearly better than ZE40 in range, tech inside and B mode is quite aggressive in comparison.

Please let me know if you have any doubts and hopefully i can help other people interested in Elmo!
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Yeah its not something I feel I should have to pay for, I told them to leave it for now and see if I require one or not.

Now just waiting for the car allocation and contract to come through :) all in hand for delivery on the 11th Jan.
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Yeah don’t know, they sent it for free to me. Maybe as a one off.
It is true that it depends on the model of the car, some manufacturers do include it when buying the car from them brand new, others don’t. In the case of the ZE50 apparently Renault doesn’t any more, maybe they would be put much off pocket if having to add them for free.
£12/month? Yeah sounds like too much tbh, although I don’t know how much are these anyway...
They are about £300 from Renault direct, but you can get off-brand cables for about £200. Overall I think its a bit much to be charged for one considering the costs already. If needs be I have seen a couple on Ebay for under £100 so may aswell get a used one
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They are about £300 from Renault direct, but you can get off-brand cables for about £200. Overall I think its a bit much to be charged for one considering the costs already. If needs be I have seen a couple on Ebay for under £100 so may aswell get a used one
I’ve had 3 pin plug chargers for almost two years with my ONTO vehicles and only used one once, and that was just to try it out! If you plan your trips, you shouldn’t be in the situation where you have to knock on some strangers door asking if you can plug into their domestic electricity supply. Because of charging losses, Zoe only takes 1.7kW from the 10A granny lead, so a 7 kW public charging post is always preferable, and of course a 22kW three phase point even better.
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and that was just to try it out!
Same with any EV I have had for test drives or longer term. I was 4 months in with the black cat before I thought to test it out to ensure it was working.
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Can confirm, asked about a Granny and said they could add one to my subscription, but wouldn't ever use it enough to warrant £12 a month.

There are a couple of other differences between Elmo and on.to price-wise, Elmo charge £20 for any speeding/parking fines etc it seems, whereas on.to don't.

EU Travel and London Congestion Charge included with Elmo, I couldn't see either written down so had to ask.


Also reading Elmo's terms, you're not insured for driving down an active airfield/airport if you get squashed by an Aircraft, shame as I quite enjoyed driving full pelt down Luton Airport's runway when I had nothing better do to...
Still haven't had my Polar card in the post (not complaining, it was posted between Christmas and New Year so didn't think it would be quick to arrive), but as Elmo add the Card Number to your Dashboard a quick call to Polar/Pulse at 5.30am and they started my charge for me. Charged 35% in 40 minutes on CCS which isn't bad seeing as the battery (and everything else) was bloody cold.

Can't get the preconditioning to work, have made a schedule but it didn't work on the car when I got in it this morning. Also don't seem to have a "precondition" button on the App - checking the "My Contracts" settings the "Remote Control 36 Months Serial" has been Rejected for some reason. Not sure what this means but I guess is why I can't remotely pre-condition.


Grey did look very nice covered in thick frost early this morning, did have a lovely sparkle to it.
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Can't get the preconditioning to work, have made a schedule but it didn't work on the car when I got in it this morning. Also don't seem to have a "precondition" button on the App - checking the "My Contracts" settings the "Remote Control 36 Months Serial" has been Rejected for some reason. Not sure what this means but I guess is why I can't remotely pre-condition.
That’s one advantage of having swapped a Zoe for a e-208. The preconditioning has worked perfectly from day one on the Pug. The only negative is that you need over 50% SoC for it to work. Think it’s only 40% (of a larger battery) with the Renault, which is more reasonable.
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That’s one advantage of having swapped a Zoe for a e-208. The preconditioning has worked perfectly from day one on the Pug. The only negative is that you need over 50% SoC for it to work. Think it’s only 40% (of a larger battery) with the Renault, which is more reasonable.
Mine with the ZOE50 also works perfectly. I also have to say that use Zeddy as an app. Can’t comment on scheduling charge as I don’t have home charger.
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What is the Zeddy app @alegar ? I have the MyRenault one ready on my phone.

also any other tips would be greatly received!
What is the Zeddy app @alegar ? I have the MyRenault one ready on my phone.

also any other tips would be greatly received!
It is a 3rd party app to connect/use your Renault car. It’s a simplified version that works much better (under my humble and objective opinion) than the manufacturer’s one.
Much quicker, easy, and can use shortcuts. When you open it you see straight away the battery %, miles of range, odometer and location of the car. You can also precondition, start or schedule a charge.

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Ah thanks, Apple only by the looks of it. Wondered why I could not find it in the Google App store.
Ah thanks, Apple only by the looks of it. Wondered why I could not find it in the Google App store.
Sorry about that, I just didnt know. There might be others for android.
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Worked off Zeddy so can’t complain. Nice and toasty warm. Just managed to do it using Siri as well so helloooo peak laziness.

Should I be concerned about the battery though? Granted I’ve not charged it fully, and it’s quite cold, but it went down 20% in 18 miles today, mix of national speed limit and 30mph roads and in eco mode. Don’t remember the ZE40 being this poor...
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View attachment 139361

Worked off Zeddy so can’t complain. Nice and toasty warm. Just managed to do it using Siri as well so helloooo peak laziness.

Should I be concerned about the battery though? Granted I’ve not charged it fully, and it’s quite cold, but it went down 20% in 18 miles today, mix of national speed limit roads and in eco mode. Don’t remember the ZE40 being this poor...
Noticed your SoC is only 32%. Were you plugged in? Thought preconditioning only worked when SoC above 40%.
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Noticed your SoC is only 32%. Were you plugged in? Thought preconditioning only worked when SoC above 40%.
I think I read somewhere it was above 25% on the ZE50. It was on 32% earlier and is now pre-conditioning again at 30%. Does it run for a certain length of time, like, is there a maximum time after which it will just turn off?

Not plugged in, charging is turning into a massive pain already with no Polar Card still and my two closest Pulse chargers being broken. Forgot how poor BP were at answering their phones (unless at 5.30am). Shame they removed their "report a fault" section from the App when they switched to Pulse. Twitter seems much more responsive though.

Giving my card until post arrives today (2.30pm-ish) before I go back to Elmo.
My BP card arrived today from Elmo, if that helps you when talking to them.
My BP card arrived today from Elmo, if that helps you when talking to them.
When was yours ordered/posted out of interest?
Only a few days ago. Around 4th January was when I placed my order for the car. Not long, I just spoke to Luke through the web chat.
Only a few days ago. Around 4th January was when I placed my order for the car. Not long, I just spoke to Luke through the web chat.
Mine was posted by 30th December, so I'll give it until this afternoon. Shame you can't add the Card Details to the BP Pulse app and start a charge from that with the Socket ID.

Update: Post just arrived, no Charging Card. Just live-chatted Elmo and they've confirmed BP have sent it and are chasing it now.
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