Today marks the 50/50 point - 54 days of ownership, for 27 of those days the car has been in the garage.
I've had issues with my car from day one, which I've discussed in various threads on here. The summary of the issues are in my quoted email below, along with a couple of the pictures I've sent to the dealer over the past 2 months. Essentially all the data from the computer is blank and none the systems like ACC, front assist, SOS, airbag etc work. Had we not been in lockdown, I would definitely have been a lot more persistent in getting this sorted, but I don't have to use my car much at the moment. However there has to be a tipping point where enough is enough. I will definitely need a car fully operational by the time I have to start going back to work, so have had to set a deadline of the end of this month to either get it fixed or start the process to have it replaced.
I have sent Customer Services the full email thread of the issues I've had and conversations with the garage, including photos and videos of the issues. I am now waiting to hear back from them...
My email to VW:
I've had issues with my car from day one, which I've discussed in various threads on here. The summary of the issues are in my quoted email below, along with a couple of the pictures I've sent to the dealer over the past 2 months. Essentially all the data from the computer is blank and none the systems like ACC, front assist, SOS, airbag etc work. Had we not been in lockdown, I would definitely have been a lot more persistent in getting this sorted, but I don't have to use my car much at the moment. However there has to be a tipping point where enough is enough. I will definitely need a car fully operational by the time I have to start going back to work, so have had to set a deadline of the end of this month to either get it fixed or start the process to have it replaced.
- 30 Dec - Collect new car from dealer (with version 2.0 software installed)
- 31 Dec - First set of error messages in car the first time I tried to drive it. The error messages started off as intermittent every couple of days after that but became progressively worse over time to the point they are now permanent
- 3 Jan - Everything in the car completely rebooted while I was driving on an unlit country lane in the dark. Not an experience I would like to repeat! This was the first sign of a real major issue. This reboot happened 2 more times in the brief amount of time I've been able to drive the car
- 7 Jan - Car back to garage for 2 days to fix faulty washer jet & look at errors. The car also had some issues with charging staying active but that either cleared itself up or the garage reset something
- 8 Jan - Collected car in evening. Washer jet fixed but told that nothing has been done with the errors as they did not occur while at garage. Errors continued to reappear almost every time I drove the car myself.
- 18 Jan - Car back to garage for 5 days to diagnose errors
- 23 Jan - Collected car. Told that nothing was done other than reset of system log, as errors could not be reproduced enough to diagnose. Was ok for 1 or 2 days then errors came back along with reboots of system while driving.
- 3 Feb - Car back to garage as errors continually getting worse, to the point that now every time the car is started the errors are present
- 13 Feb - Attempted to collect car after being informed errors were resolved. Errors returned as soon as the car was started in the dealership car park. Took member of service team for short drive to demonstrate persistence of the errors, which were now worse than ever. Kept cycling around as if car was being switched on & off while in motion. Left the car with the garage.
- 18 Feb - Spoke with garage Head of Business. He advised logging a case with VW Customer Services while his garage continue to troubleshoot with VW. Case logged & agreed to give them until the end of February to resolve the issues before starting the rejection/replacement process.
I have sent Customer Services the full email thread of the issues I've had and conversations with the garage, including photos and videos of the issues. I am now waiting to hear back from them...



My email to VW:
RE: Case Reference xxxxxxx (Registration xx70 xxx)
Since the first day after collecting my ID.3 1st Edition, I have experienced many issues with system errors and reboots. The below email chain includes full details of the issues I have experienced, hopefully giving enough detail to record against my case.
In summary of the below long email discussions, the primary issue with the car is that the computer system has had multiple failures and error messages which started as intermittent but have been getting progressively more regular to the point that they are now present every time the car is started. The most impactful of these issues are: No info for all of: odometer, available range, state of charge, clock, outside temperature and all driving data missing. Cruise Control offline. SOS system offline. Front assist offline. The car does still drive and lights work but it is unclear which other systems in the car work or do not work, so I do not consider it safe to drive with so many system errors.
Points to note from the below email thread - The washer nozzle issue was fixed on the first visit, as were the charging problems. Both of those issues have been fine with no further problems.
The car has been back to the dealer three times so far to investigate the remaining issues but as yet they have not been resolved (for a total of nearly 30 days in the past 2 months and the car remains with them today). I understand from my conversations with the dealership that they have been in constant contact with VW for assistance with the issues. I would like to make it clear that I have no issue or complaint at all with the dealership. My understanding is that they have done everything they can to resolve the issues but it is unfortunate that so far they have not been successful.
As far as resolution is concerned, I am more than happy to keep the car if the issues are fixed. I have agreed that I will wait until the end of February for additional time to work towards a resolution, but if the car can still not be fixed in that timeframe I will need to look into my options to return the car to be replaced.
Please let me know if any further information is required, or any action on my side. I can be contacted on xxxxxxxx
Regards,