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the worst experience ever...

4354 Views 44 Replies 22 Participants Last post by  Shona
So I was going to see my friends and I had only one bar left on my "fuel"gauge. Decided to jump for quick top up to the nissan dealer in Scunthorpe on my way to friends, because there is Asda convenience shop near by. I thought I'll do small shopping and will get some top up. The car in the dealership been parked so close to the charger that you even wouldn't be able to place the finger between.
I've been using their charger few times in the day time (asked for permission), and couple of times in the evening when we were going to the cinema..
When I was asking for permission their first question all the time was:"is it a leaf?" and then they agreed to charge but looks like they weren't very happy, especially their young manager.
Did you have any bad experience with the other dealerships which are not friendly for the other car brands than theirs?
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Hmm, I was charged a tenner to top up at a Nissan dealership. But they were very friendly. Does that count?
Hmm, I was charged a tenner to top up at a Nissan dealership. But they were very friendly. Does that count?
You need to speak to Nissan customer services about that!
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Don't take me wrong, I'm not saying that all nissan dealerships are like that.. just that one.. I used few of them, I used even toyota dealer in Grimsby and they were very friendly... I don't have nissan..
I'm about not friendly dealers..
Well, in most of websites online it says that it's just "nissan only", but what if one of you would come at late evening there?..
I have only ever had positive experiences when using rapid chargers at Nissan dealers. Here are some I recall:

Glyn Hopkins, Romford: OK. Not a lot of involvement from the staff.
Burnley: very positive. Were given a coffee.
Sheffield: helpful.
Loughborough: excellent place. Knowledgeable and enthusiastic Leaf specialist. Free coffee.
Tunbridge Wells: helpful staff.
Gloucester: lots of good coffee from a glass jug. "Rapid" charger only seemed to get to 47 amps so were sitting there for 50 minutes...
Glyn Hopkins, Colchester: rapid charger available 24 hours. In business hours sometimes have to ask for a car to be moved.
Wolverhampton: coffee served personally by the Leaf specialist.
Exeter: no problem.
Plymouth: no problem.
Bury St. Edmunds: "That will be £15 please sir!" and it took a second for me to realise he was joking.
Southampton: OK

I have also used a 7kw charger at Beadles, Maidstone, in an emergency and they have been very helpful.
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Bad experience anyone?:)
Motorline Tonbridge wells 24 hr
Loughborough: excellent place. Knowledgeable and enthusiastic Leaf specialist. Free coffee
Can second this. Bought our Leaf from here, their enthusiasm and knowledge is one of the main reasons I got the Leaf from them. They have been great with after sales care as well!
Nissan dealers, as I understand it, have the right to limit the use of their charger to Nissan only vehicles if they wish. I don't see that any non-Nissan owner can have any complaint if they are denied access to a Nissan Charger... by the same token, Nissan owners cannot complain if they are denied access to other manufacturer's chargers such as Peugeot or Mitsubishi.

Why do you think that you, as a Peugeot owner, should have the right to use Nissan Chargers? If you can get use then great, I have no issue with anyone using the Nissan chargers, but if not then I don't think you have a complaint.

Having said that, you should be treated politely and with respect.
Wonder how the OP would react if a Nissan driver knocked on his door and asked if he could move a car so he could get a quick top up?
I feel guilty dropping into my local Nissan dealer (who services my Leaf) for a free charge. We don't expect free petrol from a dealership so why free electricity?!
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I don't have any issue with anyone using the Nissan dealer chargers. If the dealer is supportive of EVs then perhaps they should allow anyone to use them. I just get a little concerned when non-Nissan owners seem to think they have some kind of right to do so. If they want to be able to always use Nissan charger... buy a Nissan :)
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Slaters Nissan in Abergele often offers charging to non-Nissan EVs but only if you ring up first and ask.
JFE Nissan Exeter will too but only if they or another Nissan doesn't need it (which is fair enough IMO).
The issue I have (had?) is that in the early days of rolling out rapid chargers it was obvious that other suppliers (like Ecotricity) were avoiding placing chargers close to Nissan dealers with chargers as that would be a "doubling up" of rapids. This is fine if you drive a Leaf, but creates a hole if you don't. I have even seen people complain on here about chargers being installed recently near Nissan dealers - even though there are now many non-Nissan EVs.
Apart from Glyn Hopkins in Colchester, which is advertised as being available 24 hours, I always phone up in advance to check availability. After all, quite apart from common courtesy, the machine might be broken and that could result in stuckness.
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Hmm, I was charged a tenner to top up at a Nissan dealership. But they were very friendly. Does that count?
You need to speak to Nissan customer services about that!
Did you get a receipt? Did you pay cash?
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Toomeys in Basildon - Always very helpful - only 7KW, but I've charged there in a Leaf, Ampera and my E-Up. Just watch you don't get blocked in by the parts delivery vans!
Did you get a receipt? Did you pay cash?
I may have a receipt knocking around, was a few months ago though so probably chucked it! Yes, cash. At the time I was in a hole between chargers so just acquiesced. The whole journey was still cheaper than in a petrol car so not too fussed!
Think Nissan and HMRC would like to hear about it though. There's no way you used that much electricity (or coffee).
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