[AndyG]

As the above title...

Tonik Energy

Tonik Space Tonik Energy customers can visit Tonik Space to view their latest and previous bills and make payments. Tonik Energy Tonik Energy Ltd ceased trading on the 10th October 2020 and entered Administration on 12 October 2020

www.tonikenergy.com

 

[ArthurGreenWorld]

Posted on general charging forum a couple of days ago.. I might have put it in wrong place.
Just waiting to see who they appoint to take over my Tonik account and how much more expensive it will be

 

[Dukesy]

Posted on general charging forum a couple of days ago.. I might have put it in wrong place.
Just waiting to see who they appoint to take over my Tonik account and how much more expensive it will be

Octopus have some great tariffs including agile which works out sort cheap for of peak charging. Also the best service I have ever had.

They also have a £100 offer at the moment using a referral link.

Octopus Energy

Fair prices forever and greener energy from the UK's largest investor in solar generation. Save hundreds of pounds a year with Octopus Energy compared to the average Big 6 energy tariff.

share.octopus.energy

Check them out. I understand that Tonik is defaulting to BG

Sent from my SM-G986B using Tapatalk

 

[ArthurGreenWorld]

I'll have a look... but apparently you are meant to wait untill you are switched over to whoever they appoint and then once they have my credit from Tonik I can start process of moving to a cheaper tarrif with them or another supplier.. So weeks away I guess

 

[AndyG]

I'll have a look... but apparently you are meant to wait untill you are switched over to whoever they appoint and then once they have my credit from Tonik I can start process of moving to a cheaper tarrif with them or another supplier.. So weeks away I guess

I am in a worse situation, I have been arguing with them for 18 months because they have my night and day tariffs the wrong way round. They can't figure out why I use more power at night than in the day even though I have 4kW of solar and two EV's that are charged over night.

 

[ArthurGreenWorld]

Hope the new supplier can assist.. did you complain to the regulator?

 

[andyswarbs]

This was triggered because Tonik were not meeting their renewable targets and so were hit by a rather sizeable fine.

 

[AdamLC]

Good, honestly tonik were the worst company I've ever dealt with.

During the whole time I was with them they over estimated readings by 100s of kwh each month despite readings.

In the end I stopped paying them and eventually got a refund of about £500 after about 6 months of daily, yes daily calls!

 

[EricM]

I'll have a look... but apparently you are meant to wait until you are switched over to whoever they appoint and then once they have my credit from Tonik I can start process of moving to a cheaper tarrif with them or another supplier.. So weeks away I guess

"Meant to" : Yes ; "Obliged to" : not necessarily !

I switched to Bulb during a 'special offer period' when OneSelect failure was announced without waiting for 'permission' and, in spite of the OneSelect administrators doing their damndest to frustrate the process, received the promised incentive payment even though the actual transfer date was outside their qualifying period.

The last thing in the world that you'd want is to spend a day longer on the BG standard tariff than you need to ! Sometimes these forced transfers will honour your old tariff until you accept their new terms but that doesn't seem to have happened latel.

 

[The Disconnector]

This was triggered because Tonik were not meeting their renewable targets and so were hit by a rather sizeable fine.

Tonik were not fined, they had an invoice to pay and after repeated warnings refused to do so. They chose not to purchase sufficient ROCs in the market knowingly exposing themselves to the alternative. They also failed to make Feed-In-Tariff payments too. Ultimately customers of all other suppliers will pickup the tab for this.

They are in a long line of failed small suppliers with a business model that should never have allowed them to be in possession of a supply licence at all. Another supplier also active in 'green-washing' their product as 100% renewable.

Six other suppliers were also in default on 2nd October when OFGEM issued the notice. This happens every year however OFGEM claim they have now tightened up the rules for new suppliers as the number of failures has been quite simply embarrassing.

 

[ArthurGreenWorld]

Just had an email from Scottish Power stating they are taking over my Tonik account.

 

[srichards]

Anyone know which other suppliers are in default?

 

[Sascha]

Anyone know which other suppliers are in default?

Ofgem is consulting on issuing seven suppliers with final orders over £34 million in outstanding Renewable Obligation (RO) and feed-in tariff (FiT) levelisation fees.

The suppliers - Co-Operative Energy, Robin Hood Energy, Flow Energy, MA Energy, Nabuh Energy, Symbio Energy and Tonik Energy - missed the 31 August and 1 September RO deadlines, with Ofgem stating they also haven’t provided “adequate assurances” they will make the payments by the late payment deadline of 31 October."

Source:

Over £34 million owed by seven suppliers in Renewable Obligations and FiT fees

Ofgem is consulting on issuing seven suppliers with final orders over £34 million in outstanding Renewable Obligation (RO) and feed-in tariff (FiT) levelisation fees.

www.current-news.co.uk

 

[AndyG]

Just had an email from Scottish Power stating they are taking over my Tonik account.

Have you had any further information from Scottish power? I had my email and returned all the relevant information but still have no idea what I am now/am going to be paying........

 

[ArthurGreenWorld]

Have you had any further information from Scottish power? I had my email and returned all the relevant information but still have no idea what I am now/am going to be paying........

On 22nd October I received an email saying thanks for readings and they would soon be in touch to inform me how to set up my online account.. and not to cancel my direct debit with tonik ... I already have but as they owe me money it shouldn't matter..
Since then nothing.

 

[mikegs]

and not to cancel my direct debit with tonik ... I already have but as they owe me money it shouldn't matter..

If you've cancelled the DD does that bork their ability to send a refund?
Unlike Standing Orders DDs are 'guaranteed' by the bank, so there isn't really any risk in leaving them open if asked to in these situations.

 

[ArthurGreenWorld]

If you've cancelled the DD does that bork their ability to send a refund?
Unlike Standing Orders DDs are 'guaranteed' by the bank, so there isn't really any risk in leaving them open if asked to in these situations.

They have the bank account details so to put my outstanding credit back into my bank account shouldn't be a problem the DD is only so they can withdraw from my bank.
The original guidance from the regulator says you can leave the DD in place or cancel it if you so choose. Which I did several days before the 2nd SP email arrived.
Scottish Power will set up a new DD as my account is processed I would assume.

 

[mikegs]

They have the bank account details so to put my outstanding credit back into my bank account shouldn't be a problem the DD is only so they can withdraw from my bank.

One would think that is the case but these things sometimes have gotchas. As the DD is an authorisation I wondered if that withdrawing it would force the authorisee to delete the details.

The original guidance from the regulator says you can leave the DD in place or cancel it if you so choose. Which I did several days before the 2nd SP email arrived.

Fair enough - one hopes they know how all this stuff works

 

[ArthurGreenWorld]

Just spoke to Scottish Power...if you have cancelled DD as you are allowed to do it stops them being able to refund you by bank transfer. So they then calculate final bill, either credit or debit.. if credit SP will send a cheque within 3 weeks of your SP account being set up. I can only assume you will get a final bill to pay for any dept you owe tonik to pay by other means...
Apparently the Scottish power account will start at Zero with the meter readings the customer supplied.

 

[Sascha]

I've received an email from SP saying the transfer process is underway. Thought the tariff info might be of interest to others:

We're pleased to let you know that your transfer from Tonik Energy is now well underway and your new ScottishPower account is currently being set up. This follows the energy regulator, Ofgem, appointing us to take over your energy supply as a result of Tonik Energy ceasing trading. Please be assured you're in safe hands - ScottishPower is a well-established energy supplier with a bright future.​

We've provided details of your tariff below, as well as some important information to help you get the most from ScottishPower.​

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Your tariff​

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We've put you on our Basic Energy V2 tariff - this is an exclusive tariff created specifically for former customers of Tonik Energy, and provides some of our most competitive prices. You can view all your tariff information including your prices, estimated annual costs, Tariff Information Label and key terms by clicking the link below.​

It's a variable tariff, so doesn't appear to be 100% renewable. So I may switch away to another provider. Judging by the comparison sites 100% renewable electricity has gone mainstream.

EDF are marketing "100% zero carbon nuclear electricity", which I've not seen before and will be steering clear of.