Well well well. I wasn't expecting this. Got an almost immediate reply from Parks Ayr Nissan Dealership.
They replied:
"Thank you for your e mail in relation to "Nissan Good To Go".
The car will need to go through a vehicle health check prior to any warranty product being purchased. If any remedial work is found, then it must be repaired before product inception. In general, most of the items are covered for sudden mechanical or electrical failure. However, we would need to understand the failure when the parts fail before authorising any claim. The only item that we would possibly decline would be a Seized Parking brake cable. As something that is seized isn’t classed as sudden failure.
Please let me know if we can be of any further assistance."
This part reassures me: "In general, most of the items are covered for sudden mechanical or electrical failure." So I take that to mean if my PTC heater suddenly stops working it will be covered. Same with the in car entertainment unit etc gearbox etc.
I think I will present them with a failure scenario and see what they say. I will also query them on the health check thing as I understand so long as your car has been serviced at a dealership within the last year it will be eligible for the Good To Go servicing plan.
Edit.
I sent this email back:
"Thanks for your prompt reply. I have emailed a few dealerships over the last week the same question and not one replied. I am impressed with your fast reply and non generic answer. Thank you.
Can I present a scenario to you to see if you think it would be covered by the Good To Go Plan.
It is the middle of winter and our heater has been working perfectly since we got the car. One cold day we get in the car and there is no heat coming from the heater. I bring the car into the dealership to have it looked at and the mechanic has found the PTC heater is faulty. There is no sign of misuse or damage from water ingress. Would the heater be replaced under warranty?
A couple of final questions. You state that the car needs a vehicle health check before being eligible for the Good To Go plan. Am I right in thinking that so long as the car has been serviced at a Nissan dealership within the last year, the health check is not necessary?
If I were to sign up for the good to go plan with your dealership, would I be able to take my car to any other dealership in the UK if I have a problem?"
They replied:
"Thank you for your e mail in relation to "Nissan Good To Go".
The car will need to go through a vehicle health check prior to any warranty product being purchased. If any remedial work is found, then it must be repaired before product inception. In general, most of the items are covered for sudden mechanical or electrical failure. However, we would need to understand the failure when the parts fail before authorising any claim. The only item that we would possibly decline would be a Seized Parking brake cable. As something that is seized isn’t classed as sudden failure.
Please let me know if we can be of any further assistance."
This part reassures me: "In general, most of the items are covered for sudden mechanical or electrical failure." So I take that to mean if my PTC heater suddenly stops working it will be covered. Same with the in car entertainment unit etc gearbox etc.
I think I will present them with a failure scenario and see what they say. I will also query them on the health check thing as I understand so long as your car has been serviced at a dealership within the last year it will be eligible for the Good To Go servicing plan.
Edit.
I sent this email back:
"Thanks for your prompt reply. I have emailed a few dealerships over the last week the same question and not one replied. I am impressed with your fast reply and non generic answer. Thank you.
Can I present a scenario to you to see if you think it would be covered by the Good To Go Plan.
It is the middle of winter and our heater has been working perfectly since we got the car. One cold day we get in the car and there is no heat coming from the heater. I bring the car into the dealership to have it looked at and the mechanic has found the PTC heater is faulty. There is no sign of misuse or damage from water ingress. Would the heater be replaced under warranty?
A couple of final questions. You state that the car needs a vehicle health check before being eligible for the Good To Go plan. Am I right in thinking that so long as the car has been serviced at a Nissan dealership within the last year, the health check is not necessary?
If I were to sign up for the good to go plan with your dealership, would I be able to take my car to any other dealership in the UK if I have a problem?"
