[DC1]

Hi, am getting 'There's a problem. We were unable to connect you unit' error when trying to add my new home charger in the Pod-Point app on iOS Device.
Have contacted support but they are taking forever to get back to me.
Any one else had this and know a fix?
Thanks.

 

[h8ten]

The only suggestion I have is to try rebooting it? Switching it off for a few minutes as opposed to a quick off and back on.

 

[proddick]

Are you sure the unit is connected to your WIFI OK - what is the light on it doing? Who fitted it?

I had this problem with mine (fitted by local electrician) and ended up phoning them and they then resolved.

 

[IanRM]

Can you browse to the podpoint interface, have you connected it to your network?