[Caroline W EV Newbie]

Anyone else had a problem with UVO resetting and going back to the login page?
I also need to reset my password and get partway through the process and it resets again.
Have tried deleting the app and reinstalling it.

HELP

 

[Peter Devon]

Do you have any other problems on your phone?
Is there a problem with a weak wifi signal?
Using any unusual characters in the password? Try with a simple password first, then change it later.
UVO app has been rock solid for me.

 

[Caroline W EV Newbie]

Anyone else had a problem with UVO resetting and going back to the login page?
I also need to reset my password and get partway through the process and it resets again.
Have tried deleting the app and reinstalling it.

HELP

Sorted!
I didn’t realise that I was trying to connect to the car so I should have been sitting in it!
I also needed to set up the UVO app inside the car.
None of this explained anywhere in the handbook or by salesman as handover was a brief as possible (social distancing).

Now sorted and it might help someone else to know all this.