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Has any one else experienced a very S-L-O-W resonse from BP Pulse (used to be Chargemaster) with regard to the installation of a home charger?
My own application has got completely lost in a dialogue between their so-called customer support team, and the installers supposed to do the job.
Dispite repeated phone calls, it is proving impossible to get ANY offer of an installation date.
Their whole step-by-step process for applying for a home charger is painful.
They decline to offer any installation date until the application process is fully completed.
They insist on receiving an up-front payment of 100% of the cost, including 100% of the installation that they have yet to even arrange for me.
In other words: "Pay up and we may get around to telling you how long it will take to install" !!
Except that in my case they do not follow up on my repeated phones calls, and I am no closer to getting any offer of an installation date.
The original charger I bought from Chargemaster 2 years ago was installed very quickly. This 2nd home charger (now that Chargemaster became BP Pulse) has been a complete nightmare
Digging a little further, it seems their new chargers require a different electrical installation: as a direct spur from the isolation switch rather than via the fuseboard in my house.
They say this is due to a change in electrical regulations, but my existing charger does not need an upgraded installation ??? Something is wrong with those statements.
They "say" they need to use a 3rd party installer to install the isolation switch (I don't yet have one in my house). BP Pulse have charged me an extra £150 to install an isolation switch, which again had to be paid 100% in advance, without any "promise" of an installation date. It also requires a separate appointment (because the electricity supply company has to be present pull the main fuse and then apply new seals to this once BP Pulse have installed the isolation switch. Frankly I dont care who does the work, and I dont believe 2 appointments are necessary. Two workmen on site - yes.
Legally speaking I am the client of BP Pulse who have undertaken to do this entire installation. THEY and they alone are responsible for the very poor service I am receiving.
SO WHAT ARE YOUR OWN EXPERIENCES:
1. Are all Home Charger installers as bad as BP Pulse?
2. Do all such companies insist on 100% payment in advance for an installation that have singularly failed to book-in, yet alone complete?
3. Is this commercial practice even legal?
4. Is this a regional issue (I live in outer-London)?
5. What are the alternatives? Could I simply mail-order a decent homecharger from somewhere and ask my friend (a certified-electrician) to install this?
All feedback gratefully received, since I am now preparing a case for recompense, or even 100% reimbursement of the fees I have paid to BP Pulse.
In the meantime and based on my own experience, I would strongly advise others NOT to consider BP Pulse.
Their so-called service and lack of any follow-up is simply appalling.
My own application has got completely lost in a dialogue between their so-called customer support team, and the installers supposed to do the job.
Dispite repeated phone calls, it is proving impossible to get ANY offer of an installation date.
Their whole step-by-step process for applying for a home charger is painful.
They decline to offer any installation date until the application process is fully completed.
They insist on receiving an up-front payment of 100% of the cost, including 100% of the installation that they have yet to even arrange for me.
In other words: "Pay up and we may get around to telling you how long it will take to install" !!
Except that in my case they do not follow up on my repeated phones calls, and I am no closer to getting any offer of an installation date.
The original charger I bought from Chargemaster 2 years ago was installed very quickly. This 2nd home charger (now that Chargemaster became BP Pulse) has been a complete nightmare
Digging a little further, it seems their new chargers require a different electrical installation: as a direct spur from the isolation switch rather than via the fuseboard in my house.
They say this is due to a change in electrical regulations, but my existing charger does not need an upgraded installation ??? Something is wrong with those statements.
They "say" they need to use a 3rd party installer to install the isolation switch (I don't yet have one in my house). BP Pulse have charged me an extra £150 to install an isolation switch, which again had to be paid 100% in advance, without any "promise" of an installation date. It also requires a separate appointment (because the electricity supply company has to be present pull the main fuse and then apply new seals to this once BP Pulse have installed the isolation switch. Frankly I dont care who does the work, and I dont believe 2 appointments are necessary. Two workmen on site - yes.
Legally speaking I am the client of BP Pulse who have undertaken to do this entire installation. THEY and they alone are responsible for the very poor service I am receiving.
SO WHAT ARE YOUR OWN EXPERIENCES:
1. Are all Home Charger installers as bad as BP Pulse?
2. Do all such companies insist on 100% payment in advance for an installation that have singularly failed to book-in, yet alone complete?
3. Is this commercial practice even legal?
4. Is this a regional issue (I live in outer-London)?
5. What are the alternatives? Could I simply mail-order a decent homecharger from somewhere and ask my friend (a certified-electrician) to install this?
All feedback gratefully received, since I am now preparing a case for recompense, or even 100% reimbursement of the fees I have paid to BP Pulse.
In the meantime and based on my own experience, I would strongly advise others NOT to consider BP Pulse.
Their so-called service and lack of any follow-up is simply appalling.