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Thanks. I had heard it said than many people have experienced long delays in getting an electricity company to support any work on the supply side, which is why BP Pulse say they now arrange & undertake this as part of the package. However, this surely means that they must also accept full responsibility any delays to THEIR client, as in my present situation.
My electricity company issues were triggered by the first lockdown. I had an appointment for it to be installed that week (or the week after), which obviously got cancelled! It then took forever for them to (a) restart installs and (b) get another appointment. Ended up filing a complaint as I got fed up with it, after which I managed to get booked in.
 

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I would seriously give Pod-Point a call and see what they can do for you.
Any monies paid to BP can be refunded in full under the distance selling regulations as long as they haven’t supplied you anything already.

Pod-Point charger is smart, connecting to your Wi-Fi and will give you stats and suchlike as to what you’re spending on charging.
Chargemaster/Pulse have smart capabilities too. They aren't very good though, what does this graph even mean?

141985


It ought to be a bar chart with the dates labelled!
 

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2021 Citroën ë-C4 Shine Plus
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Chargemaster/Pulse have smart capabilities too. They aren't very good though, what does this graph even mean?
Lol, I see your point.
I thought I read somewhere that chargers had to have some form of smart capability in order to qualify for the OLEV grant.

I’ve got my Pod-Point now, but won’t be getting it fitted until the car arrives early in April.
Not sure I need the smart functionality but the fact that it comes with a current clamp and can adjust its output according to the house load, I will find to be very useful. Plus I’ve heard it is a pre-requisite for installations where two charge points are on the same domestic supply (not sure how true that is!).
 

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Just wait till you have had your charger installed by BP Pulse and it doesn't work as intended!!
.........................
I'm in the midst of battling this and after getting the CEO's attention (Mr DeRenzi) even his appointed accountable individual for the issue continues to fail to respond to the problem adequately.
Shambles.....and what's more their product is thoroughly out of date.
It works as a simple supply connection (fancy 32a mains connection) but comms to their server and therefore access to usage data is no existent.
Old units used O2 sims, latest ones Vodaphone, which should the signal be poor are supposed to determine the best signal and connect accordingly... but I think that is a load of bull. EE (good signal) works on a different band 900 Mhz vs 800 Mhz.
No option of wifi if the Vodaphone signal is a problem.
Immediately adjacent are my Smart utility meters. They work just fine both to my local display (wifi) and to the national server / database (sim).
Pathetic.
 

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Just wait till you have had your charger installed by BP Pulse and it doesn't work as intended!!
Charges ok but I get intermittent usage data.
Data works for a few days then stops.
Complain
Wait
Wait
Complain again.
Works for a few days then repeat the cycle.
All past history is there on their servers which is finally revealed when working.
When installed last year the fitter said I was lucky because I had a good mobile signal !

The app is useless and the web based app is so slow to login.
 

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Discussion Starter · #27 ·
I would seriously give Pod-Point a call and see what they can do for you.
Any monies paid to BP can be refunded in full under the distance selling regulations as long as they haven’t supplied you anything already.

Pod-Point charger is smart, connecting to your Wi-Fi and will give you stats and suchlike as to what you’re spending on charging.
Thanks for the advice. I am aware I still owe you and everyone else an update or conclusion on this l-o-n-g saga .... but the ball is still in play for the moment...
 

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We had one for the last 5 years charging the car a couple of nights a week. This is Chargemaster / Polar. It may not be as advanced as the later plug-in, but it has a SIM card and we can go to the website to see what it was like to work with auction streaming. We had no problems with this, although we will soon replace it with Zappi, as we have now installed a solar panel. Looking at your situation, I understand how correctly we did that we first reviewed a lot of information on the installation of the charger, its inspection and maintenance. I heard from my neighbors that they also had problems installing. So you need to be careful and buy proven items from proven brands.
 

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Discussion Starter · #29 ·
I would seriously give Pod-Point a call and see what they can do for you.
Any monies paid to BP can be refunded in full under the distance selling regulations as long as they haven’t supplied you anything already.
I thought long and hard about cancelling but eventually decided to stick with it (There is a happy ending ... see next post). My reasoning was that whilst I COULD certainly have got my money back from BP Pulse, there would have been a complication with getting the OLEV grant approved if starting a new application for a home charger with a different company (my 3rd application if BP Pulse were to be slow to cancel the application I had made through them), when only 2 OLEV grants are permitted...
 

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Discussion Starter · #30 ·
Has any one else experienced a very S-L-O-W resonse from BP Pulse (used to be Chargemaster) with regard to the installation of a home charger?
My own application has got completely lost in a dialogue between their so-called customer support team, and the installers supposed to do the job.
Dispite repeated phone calls, it is proving impossible to get ANY offer of an installation date.
Their whole step-by-step process for applying for a home charger is painful.
They decline to offer any installation date until the application process is fully completed.
They insist on receiving an up-front payment of 100% of the cost, including 100% of the installation that they have yet to even arrange for me.
In other words: "Pay up and we may get around to telling you how long it will take to install" !!
Except that in my case they do not follow up on my repeated phones calls, and I am no closer to getting any offer of an installation date.
The original charger I bought from Chargemaster 2 years ago was installed very quickly. This 2nd home charger (now that Chargemaster became BP Pulse) has been a complete nightmare
Digging a little further, it seems their new chargers require a different electrical installation: as a direct spur from the isolation switch rather than via the fuseboard in my house.
They say this is due to a change in electrical regulations, but my existing charger does not need an upgraded installation ??? Something is wrong with those statements.
They "say" they need to use a 3rd party installer to install the isolation switch (I don't yet have one in my house). BP Pulse have charged me an extra £150 to install an isolation switch, which again had to be paid 100% in advance, without any "promise" of an installation date. It also requires a separate appointment (because the electricity supply company has to be present pull the main fuse and then apply new seals to this once BP Pulse have installed the isolation switch. Frankly I dont care who does the work, and I dont believe 2 appointments are necessary. Two workmen on site - yes.
Legally speaking I am the client of BP Pulse who have undertaken to do this entire installation. THEY and they alone are responsible for the very poor service I am receiving.

SO WHAT ARE YOUR OWN EXPERIENCES:
1. Are all Home Charger installers as bad as BP Pulse?
2. Do all such companies insist on 100% payment in advance for an installation that have singularly failed to book-in, yet alone complete?
3. Is this commercial practice even legal?
4. Is this a regional issue (I live in outer-London)?
5. What are the alternatives? Could I simply mail-order a decent homecharger from somewhere and ask my friend (a certified-electrician) to install this?
All feedback gratefully received, since I am now preparing a case for recompense, or even 100% reimbursement of the fees I have paid to BP Pulse.

In the meantime and based on my own experience, I would strongly advise others NOT to consider BP Pulse.
Their so-called service and lack of any follow-up is simply appalling.
So to close this discussion, AFTER 3 MONTHS, I have now just had a homecharger installed by BP Pulse. The process from order placement to installation was very slow. Their website gave no warning of this, and their customer service team was unable to answer questions about the delays, without consulting their "engineers" who (they say) need to be given 5-10 working days to respond, every time. Yes I had to get my domestic supply upgraded to 100Amps and then get a mains isolation switch installed, but the electricity companies involved in this (Not BP Pulse) responded very quickly. I had simply not appreciated that no installarion date could be given until everything else was in place. Their application process did not make this clear.
The final straw was my discovering that BP Pulse did not formally request permission from my electricity network provider (UK Power Networks), to connect-up a homecharger until everything else had been done. So I chased this up myself and got the necessary permission back to them within a week. Then began yet another 2 week delay for their engineers to respond, once again ending in no promise of an installation date. So I then sent a registered letter to their CEO in Milton Keans pointing out my rights under the Consumer Act, to have this installation completed within a reasonable timeframe. In my formal letter I gave them a time limit of 10 working days before I would take this to the next legal stage of ADR (Alternative Disputes Resolution), seeking financial compensation from BP Pulse for their unreasonable and cumulative delays. This letter did the trick, and installation was completed within the 10 day limit I had given them....
Being charitable: I guess they are very busy... as are all such installers these days. Whilst I am very happy to finally have this homecharger installed, I must say their customer relations and the information on their website are very much sub-standard. So my advice would still be (as others here have said) to go to a different company for a homecharger installation.
 
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