My electricity company issues were triggered by the first lockdown. I had an appointment for it to be installed that week (or the week after), which obviously got cancelled! It then took forever for them to (a) restart installs and (b) get another appointment. Ended up filing a complaint as I got fed up with it, after which I managed to get booked in.Thanks. I had heard it said than many people have experienced long delays in getting an electricity company to support any work on the supply side, which is why BP Pulse say they now arrange & undertake this as part of the package. However, this surely means that they must also accept full responsibility any delays to THEIR client, as in my present situation.