I think there's only one in each town run by Genie? Anyway, County Arms (Truro) and Holmbush (St A).@mfs1011 that's interesting. Which chargers in particular did you use in Truro and St Austell?
And yes, we definitely plan to try out the Ecotricity one in Cornwall Services. Free vend is even better! I've warned my sister that I now want to try out as many chargers in the county as possible. But when we'll have the time is another matter.
Presumably you have a 7 year 70k warranty? I'd get in touch with your local Kia dealer and see what they say. They may be able to flash your car's firmware and update it?To update: my sister successfully, and at the proper speed, used a CHAdeMO charger in Lidl which was run by POD Point Open Charge. (I don't know what make/model their chargers are.)
Today we went back to one of the GeniePoint ones we'd had trouble at, found it still gave a very slow charge (averaged about 8kWh today). I phoned Evolt on 02084212411 while we were connected to the machine and they took diagnostics. The employee I spoke to was interesting and believes that the issue between the Kia Soul EV and their CHAdeMO chargers is limited to the "pre-production" Soul EVs. Mine was first registered in October 2014, so it's one of the earliest I believe.
He also said that Kia haven't come back to them about this issue when Evolt have tried to resolve it with them. (?)
I've started by contacting my local Kia dealer and asking if my firmware version is up to date. I'll see if an update will help, if available. Evolt reckoned that it was my car throttling the charge speed rather than their machine. We shall see.