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Discussion Starter #1
I tried charging my Ampera this morning with the portable charge cord and the red fault indicator lights flashed constantly and charging didn't start.

Has anyone else had this ? I'm suspecting water ingress into the unit.

I called MyAmpera who told me to call my dealer, Drive of Leicester.

The dealer was pretty hopeless, they said they need to see the car but it needed to be booked in to be looked at.. and then cut me off several times while transferring me. Despite many attempts to get hold of "servicing" I couldn't get through, so left a message with reception for them to call me (obviously they haven't).. So I'm left with a car I can't charge and a dealer that shows little to no interest in doing anything about it.

Perhaps I'm not understanding the situation correctly, to my eyes, I just need to turn up, try a replacement charger to see if that works and then drive away with that.. is that so difficult ?
 

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I have had two cords fail.The first failed because the membrane that covers the 6/10 amp switch cracked and allowed water inside box.I drove to dealer and was given a replacement there and then from a demonstrator.This one lasted about two weeks and then failed with red fault light after being switched on for 1 hour.it took two visits and 5 days to get a replacement.The third one is still working so far.The delay was because they wanted to see for themselves the fault and the time taken to order a new part
I feel my dealer was pretty good at replacing the cord and yours rubbish
 

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Hello exiges,

This may not be relevant but on the US model Volt charging unit(EVSE) we can switch from 12 amps to 8 amps. If the UK units can do this try the lower amperage setting. You can also plug in circuit testers for your electrical outlet at the house. The house wiring may be the problem depending on how old your house wiring is. I've had my 2012 Volt for 15 months now and had no problems at my house but have gotten the red lights showing up when I tried to charge at some friends houses.
 

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Discussion Starter #5
REB said:
Hello exiges,

This may not be relevant but on the US model Volt charging unit(EVSE) we can switch from 12 amps to 8 amps. If the UK units can do this try the lower amperage setting. You can also plug in circuit testers for your electrical outlet at the house. The house wiring may be the problem depending on how old your house wiring is. I've had my 2012 Volt for 15 months now and had no problems at my house but have gotten the red lights showing up when I tried to charge at some friends houses.
Hello Reb, thanks for the suggestion. I've tried on both the 6A and the 10A setting, and on different sockets but to no avail.

I'll try my dealer again tomorrow, but seems most of the UK couldn't care less about doing any work until the 2nd of January (at the earliest) so I could be in for a wait. (Sorry if I sound annoyed, I've been trying to get other things done too since mid-December and it seems like the UK is shut !)
 

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It seems to me that the dealers haven't yet fully grasped the importance that having an effective charger is to an EV driver. We should have to "book the car in" for them to check a charging cable. It only takes a few minutes and a replacement is a swap.
 

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My charger recently failed, no lights at all, went to Lookers Birmingham, no joy at all I getting them to lend me one, they needed to confirm it was the charger and not the car so would need the car for a day.

Booked the car in for them to look at the charger, the key fob that randomly would not work, and the satnav which appeared to overheat and shutdown.

They had the car for two days and let me know that they would be changing all three under warranty, and were all "known faults".

Picked up the car but still no joy in getting a replacement charger either from stock or the demo car, leaving me around a week to drive with no means of charging whilst the parts were ordered, not having a charger isn't biggest problem in the world but was disappointed at the lack of understanding.

The following week dropped the car off again for the day this time, collected later that day and whilst the charger and satnav are working ok the display still gives the message of no fob detected, no where near as often as before, but enough to be a pain.

Whilst I have no major complaint of the level of service I did feel that there was no urgency or willingness to go that extra mile to exceed expectations, and certainly no where near the performance of other prestige marque dealerships!
 

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Has anyone experience of dealing with Vauxhall regarding a failed Voltec charger?

Mine has started flashing red on the top rhs light, whether or not it is plugged in to the car. Clear fault you would imagine with the voltec unit itself and from looking on this and other forums, a fairly common one.

Phoned dealer who indicated that they could only deal with the problem by me booking the car in to them and then they could test it. I told them it was clearly not a fault with the car as the red light was flashing whether or not it was plugged in to the car but they said they needed the car to plug it in to to diagnose the fault! They did however say that if the matter was not covered by warranty I would be charged for the visit.

I then called My Ampera (they still seem to exist although the phone call was dropped on the first occasion I called the number) and was told that this item was not covered by warranty and they could not confirm if it could be subject to a goodwill claim.

My car is just over 2 years old and I wondered if in anyone's view there is a prospect of Vauxhall replacing this or contributing to the replacement costs. If there isn't I don't want to waste money putting it in to the dealer to be told the charger is broken, its not covered by warranty and there is no goodwill from Vauxhall in respect of a replacement.

Any thoughts or previous experience to share? and apologies if I have missed a previous thread dealing with this.
 

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I've had 2 fail. Second one about a week and a half ago. Charged okay on my Rolec and on public chargers so I knew it was the EVSE at fault but they needed to confirm it. They also said they were not allowed to pre-order the replacement unit. Car was booked into Vauxhall last Friday, they confirmed the fault with the EVSE and ordered another. They said they had to order from the US and may take up to 10 days - it's been 7 so far and still waiting. Is being replaced under warranty.

Really can't understand why the Ampera specialists can't have a few of these in stock seeing as they need replacing every year (for me at least).
 

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Has anyone experience of dealing with Vauxhall regarding a failed Voltec charger?

Mine has started flashing red on the top rhs light, whether or not it is plugged in to the car. Clear fault you would imagine with the voltec unit itself and from looking on this and other forums, a fairly common one.

Phoned dealer who indicated that they could only deal with the problem by me booking the car in to them and then they could test it. I told them it was clearly not a fault with the car as the red light was flashing whether or not it was plugged in to the car but they said they needed the car to plug it in to to diagnose the fault! They did however say that if the matter was not covered by warranty I would be charged for the visit.

I then called My Ampera (they still seem to exist although the phone call was dropped on the first occasion I called the number) and was told that this item was not covered by warranty and they could not confirm if it could be subject to a goodwill claim.

My car is just over 2 years old and I wondered if in anyone's view there is a prospect of Vauxhall replacing this or contributing to the replacement costs. If there isn't I don't want to waste money putting it in to the dealer to be told the charger is broken, its not covered by warranty and there is no goodwill from Vauxhall in respect of a replacement.

Any thoughts or previous experience to share? and apologies if I have missed a previous thread dealing with this.
Go to a different dealer. Mine failed again last week (car coming up to 2 years old). Just took it down to local dealer in Manchester, told them it was broken and needed a warranty replacement. They booked the car in, confirmed the problem and have ordered a replacement.
 

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Since I got the newer black cable EVSE from Vauxhall I've (touch wood) not had any more problems.

My original one failed after more than 12 months so I had to get another of the same design. That failed within 12 months so they caught up with a newer version that has been fine for over 2 years.
 

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Since I got the newer black cable EVSE from Vauxhall I've (touch wood) not had any more problems.

My original one failed after more than 12 months so I had to get another of the same design. That failed within 12 months so they caught up with a newer version that has been fine for over 2 years.
The one that just failed is the new all black one - lasted less than a year but was used 5 days a week.
Hoping it's an anomaly as most people here report the newer ones as being more reliable.
 

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Has anyone experience of dealing with Vauxhall regarding a failed Voltec charger?

Mine has started flashing red on the top rhs light, whether or not it is plugged in to the car. Clear fault you would imagine with the voltec unit itself and from looking on this and other forums, a fairly common one.

Phoned dealer who indicated that they could only deal with the problem by me booking the car in to them and then they could test it. I told them it was clearly not a fault with the car as the red light was flashing whether or not it was plugged in to the car but they said they needed the car to plug it in to to diagnose the fault! They did however say that if the matter was not covered by warranty I would be charged for the visit.

I then called My Ampera (they still seem to exist although the phone call was dropped on the first occasion I called the number) and was told that this item was not covered by warranty and they could not confirm if it could be subject to a goodwill claim.

My car is just over 2 years old and I wondered if in anyone's view there is a prospect of Vauxhall replacing this or contributing to the replacement costs. If there isn't I don't want to waste money putting it in to the dealer to be told the charger is broken, its not covered by warranty and there is no goodwill from Vauxhall in respect of a replacement.

Any thoughts or previous experience to share? and apologies if I have missed a previous thread dealing with this.
Charger is definitely covered by the three years warranty, I recently bought a two and a half years old Ampera and the charger was faulty when I got it, had to visit dealer twice to sort it out but they had a one in stock so I didn't have to wait for one to be ordered. They initially said they didn't know if the charger was a warranty item but Vauxhall customer service confirmed that it was.
 

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Thanks for all of the responses. I'll make sure I make plenty of noise if Vauxhall continue to maintain that it is not a warranty item. It was the "my Ampera" helpline that said it wasn't covered. It hadn't even occurred to me that it might not be.
 

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An update on my previous post. Car and charger both booked in last week. Charger faulty (knew that!). Replacement ordered in advance also not working and new one ordered and arrived today. It's a black one and works fine. Never any mention that it wasn't covered by warranty I'm pleased to say. Faith in system and dealer restored. Bound to say Arnold Clark Mount Vernon, Glasgow, a much maligned organisation, have been great with me in supporting the Ampera over the last 2 years. Vauxhall customer service - less so.
 
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