29th June 2020 and we collected our brand new E-Up, yes it is the latest version with extended range and 7KW fast / 40KW Rapid charging nad everything is lovely, very efficient and goes for ever returning 7.2miles/KWh but then I drive it like a baby carriage.
So why am I rejecting the vehicle on Thursday 9th July - because of slow charging.
It’s supposed to be charging at 7.2KWh but it’s charging at 3KW, we took it to a rapid charger to see what it did there, hmmmmm 20KWh, we arrived with 66 miles range plugged in and it quoted 2 hours 05 minutes to charge. After giving us 8KW the charger cut out, BPCM restarted it for us and said not to worry about the 90 minute charge limit as they had restarted the charger it would not apply.
We then drove to Tesco and plugged in to find that the 4 7KW sockets each gave us 3KW, we then went home to try our own charger, 3KW - NOT HAPPY AT ALL.
Contacted the dealer to advise of an issue, spent all day Thursday 4th July at the dealer while they tried to investigate, the Master Tech sent a technical report to VW - NO REPLY as yet.
Yes I am aware the charge rate can be adjusted in the e-manager which very cleverly says “Maximum” and not 16 or 32Amp.
Oh and another thing Car-Net or We-don’t-connect, trying to enter the mileage in miles or km when you only get one opportunity every 24 hours or 1440 minutes as the Germans like to put it is a joke.
So, has anyone else had the same or a similar problem and if so what experiences have you had. We have had 2 e-Golf and this is our 3rd E-Up, we currently have the latest renditions of both models.
Regards Boyz and Girlz.
So why am I rejecting the vehicle on Thursday 9th July - because of slow charging.
It’s supposed to be charging at 7.2KWh but it’s charging at 3KW, we took it to a rapid charger to see what it did there, hmmmmm 20KWh, we arrived with 66 miles range plugged in and it quoted 2 hours 05 minutes to charge. After giving us 8KW the charger cut out, BPCM restarted it for us and said not to worry about the 90 minute charge limit as they had restarted the charger it would not apply.
We then drove to Tesco and plugged in to find that the 4 7KW sockets each gave us 3KW, we then went home to try our own charger, 3KW - NOT HAPPY AT ALL.
Contacted the dealer to advise of an issue, spent all day Thursday 4th July at the dealer while they tried to investigate, the Master Tech sent a technical report to VW - NO REPLY as yet.
Yes I am aware the charge rate can be adjusted in the e-manager which very cleverly says “Maximum” and not 16 or 32Amp.
Oh and another thing Car-Net or We-don’t-connect, trying to enter the mileage in miles or km when you only get one opportunity every 24 hours or 1440 minutes as the Germans like to put it is a joke.
So, has anyone else had the same or a similar problem and if so what experiences have you had. We have had 2 e-Golf and this is our 3rd E-Up, we currently have the latest renditions of both models.
Regards Boyz and Girlz.