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Discussion Starter #1
I have had a charging point installed at home, and the Installer is insisting that I pay the full invoice, and when/if he has received the grant, he will re-imburse me.
This is not what I expected from reading the OLEV guidance and completing Annex D.
Has anyone else experienced this, or is it a regular occurence?
 

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This is allowed, but should have been a contractual term explained to you at the outset. The larger firms don't do this, but some of the less reputable ones do. They claim that there is a delay in them receiving the payment (true) which can be three+ months, but it is down to how well they complete the paperwork and chase OLEV.
Don't accept that the argument that "it is our standard T&Cs" - just say that it wasn't the terms that you undertook when agreeing to place the business with them and involve trading standards on the basis that whilst the grant was pointed out to you the payment terms were not.
Edited to add - name and shame them on here!
 

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Discussion Starter #3
Thanks. He says this was made clear to me but I don't remember this at all and there is nothing in writing.
Surely this leaves no motivation for the Installer to make the claim quickly or accurately?
I'm sure I'll be ok if I dig my heels in but it's unfortunate as I obv wanted to remain on good terms with him for future use, repairs etc.
 

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I suppose there is a risk that the customer turns out to not actually be entitled to the grant, either honest mistake or deliberate fraud, in which case the installer could be out of pocket.
 

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Surely this leaves no motivation for the Installer to make the claim quickly or accurately?
Absolutely, and if he goes out of business before you get your money? You'll be one of the lowest priority creditors so you are unlikely to see it.
I'm sure I'll be ok if I dig my heels in but it's unfortunate as I obv wanted to remain on good terms with him for future use, repairs etc.
He is obliged under the terms of the OLEV payment for three years. And if this is the sort of sharp practice that he gets up to then do you really want to be involved with him.

I do appreciate that it is difficult for installers to have a significant proportion of their payment deferred, but that is the price for doing business with Government whatever they say about prompt payments etc.. They effectively need to be well capitalised and perhaps to use the capital in their business for their business rather than assets such as owning their vans or premises.
I suppose there is a risk that the customer turns out to not actually be entitled to the grant, either honest mistake or deliberate fraud, in which case the installer could be out of pocket.
Fair comment. However that is the case for other work and they should vet the application process carefully - they are responsible for the diligence on behalf of OLEV in checking the ownership of the vehicle(s) and the off-road parking.
 

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Discussion Starter #6
Really helpful, cheers. It's an awkward one, but I agree that it should be done as OLEV instructed & intended as that is a condition of taking on this work.
I'll confirm how it goes, but if anyone has actually experienced this, it would be good to hear from you.
 

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So are they EV charge point specialists or just a general electrician?
 

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Discussion Starter #10
Local OLEV qualified electrician with a number of installs under his belt.
I think I am within my rights to ask for the rules to be followed but I'll contact OLEV tomorra to get their angle. I think he has claimed for the other installs but has decided that he doesn't want to wait a few months for £500 of his costs.
 

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I think he has claimed for the other installs but has decided that he doesn't want to wait a few months for £500 of his costs
That's his prorogative, but he'll lose a lot of business. Some people seem to want to have their cake and eat it - the OLEV grant is creating a lot of premium business, but they seem a bit unwilling to jump through the hoops required.
 

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My experience was the exact opposite, strangely!
We had a Rolec charge point installed 2 years ago and paid £160. After recently having problems contacting the installer I contacted OLEV to see whether they could help.
They told me that the installer was no longer registered with them, and that a grant had never been paid for our installation. This means that I can apply for another grant
funded installation. I'm tempted to do that before the grants are cut, but the recent smart chargers seem a lot more expensive.
 

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Hi, I’m looking at this from the other side of the fence, we have only just become aware of the time lapse between install and payment from OLEV.. Due to this we will be operating the same system.. full payment upon completion, then the customer gets the grant when it arrives.. it’s the customer getting the grant not the electrician getting subsidised, why should the electrician shoulder the burden of cost for 2 to 3 months.. we intend to quote for the FULL costs and then a nice little bonus comes the customers way when the OLEV fairy gets her act together.. customers choice after full disclosure..
gary
 

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customers choice after full disclosure..
Perfectly fair. Whether you lose market share is a risk that you will have to bear.

The Government always goes on about small businesses needing quick payment then often fails to deliver itself. When I worked at a Local Authority Education department we were responsible for distributing a Central Government budget of around £12M which was paid to us 9 months in arrears and they disliked us claiming a commercial rate of interest to do so - it was considerably more than the cost of the administration.

In the case of the OLEV Homecharge grant it would be interesting to understand what the source of the delay is - approving the suitability of the installation or registering the installation with building regs, or just plain maladministration?
 

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We provide the grant discount upfront. It's better for the customer, but it does mean we do some checks at the online survey stage to start to check a customer is eligible. Then after payment (with the grant discounted upfront), we start the OLEV Grant application process. This is where we do all our checks and start the application with the customer. If at this point we see anything that makes us think it would be rejected or we're aren't confident, we have a conversation with the customer and address it there and then.

9 times out of 10, we can sort it out (i.e. we're clarifying the vehicle make and model or need some more detailed photos to prove off-street parking) and we carry on. In other circumstances where we think it will be rejected, we advise the customer and can offer a refund or pursue the grant the other way around and pass the value to the customer after approval (if it is).

Also worth keeping in mind the OLEV Grant has also just reduced in value from £500 to £350.
 
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