Just booked my Zoe 50 in for it's first service next week. Things did not go well when the service desk person told me that the fix I had been emailed about shortly after purchase was just a software update. I told her it specifically said the car needed a new CPU to enable remote activation via the app. She then stated that the information they had was in French and then eventually agreed that it listed a part no, so yes it did involve a hardware change. We then discussed the ACTIS numbers I wanted them to apply, mainly the BMS update as the range had dropped by 10% in less than a year. She noted this and I asked her to check with the EV specialist. I got called back an hour later to be told that the ACTIS number I had given was not related to the CPU change. I agreed and restated that it was because the range had fallen. The answer was that this would only be addressed as a result of a complaint. So I made a complaint. I came away from the conversation convinced that not a lot is going to get updated when I take it in. Let's hope I'm wrong.
Today I took the Zoe in for its first service.
I had asked for them to:
1) Carry out the first A service (12 months and 5500 miles)
2) Replace the CPU as detailed in the recall email I received last October which stated -
Our tech team have been working hard to identify the issue with some of the connected features between the MY Renault App and ZOE.
The good news is that a fix has been found to allow remote activation of pre-conditioning of your ZOE from the MY Renault App.
The Tech bit
The Central Processing Unit (CPU) in your ZOE is not ‘talking’ to the MY Renault App. The CPU, which is located in the passenger compartment of your ZOE, needs to be replaced. Your local Renault dealer will be able to replace the CPU for you in less than an hour and of course completely free of charge.
3) Fix the issue with fully maximimum range showing as only 210, even after a reset.
They did 1)
On 2) I'm not sure what they did. They didn't seem to know anything about the CPU change described in the email even though I had gone through the email at length with the person who booked the car in. However, they told me that the 'BCM has been replaced and reprogrammed as part of a product update and this can improve range - reset and customer to monitor'
. Does anyone know if this is the same as the CPU? Regardless, checking the battery percentage against predicted range still shows a maximum of 210 miles. If I fully charge and reset should I expect to see an increase?
On 3) I was told 'Investigated reported range issue - No Actis solutions or updates available. Checked and no faults stoted (stored?).
I had given the receptionist a list of the Actis numbers listed on this website as fixing the range issue, but clearly none of these had been applied.
I didn't want to be confrontational as I was cross and it had been a long day. We live an hour away and dropped it off at 0900 as requested to be told it would be ready at 1600. They told me they would try and get it done earlier, but having little faith in them we drove back home so the day wouldn't be totally wasted. On the way back to pick it up I got a call at 1530 to say work had been delayed and they had just started working on it. At 1630 I got another call to say it was ready. It appears that I have paid £118 to have the car washed and the pollen filter changed.... On the plus side, the service report gave a green light to items such as engine oil level, fuel system and cambelt.
Can anyone advise me if the BCM is the same as the CPU and any other thoughts on the above?
The service report also stated that I would get a follow up email from Renault, who would be expecting them to get 10/10 and to make them aware if I intended scoring something else. I'm thinking about 2 or 3 on what I saw today