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Discussion Starter #1
Hi, Took my recently purchased 2015 Zoe (which has battery lease) to local Renault dealer to complain my battery SOH is under 75%. As expected, it just needs a BMS update.

They said it will take 4 hours labour and will cost £456 to fix.

As the car warranty expired in March, they say I have to pay in full.

Tried Renault customer helpline and they confirmed I had to pay. Their suggestion was to claim from the independent dealer I purchased from under my consumer rights.

I feel as it is battery related Renault should cover it.

They are due to do the fix tomorrow, is there any argument I can use to avoid footing the bill?

I would be surprised if the independent used car dealer would cover this under their standard warranty due to the battery lease issue.
 

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No, if the battery needs a BMS update to meet the contractual obligations on capacity, the cost is down to Renault.

Suggest you contact Watchdog and Matt Allbright and advise Renault this is what you are doing.

Their casual regard to honouring contracts needs to be held up to the light of day.
 

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Might be worth a call to DSG in Morecambe to see what they would charge.
 

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From the hire agreement
Should such diagnostic test determine that the Battery threshold capacity is lower than that in clause 7.3, we
shall, at our discretion, either:
7.4.1 replace the Battery;
7.4.2 repair the Battery; or
7.4.3 provide such other mutually acceptable solution.
So if the "battery threshold capacity" is below 75% then they need to repair.

The question is does "health" = "battery threshold capacity"

If it doesn't, then whats the point of a health value?
 

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Discussion Starter #7
How recently purchased?
Bought on 17th Sept. Wasn’t a specialist ev dealer so I don’t think they would know much about this issue at all.

Renault are arguing there is nothing wrong with the battery and it’s just the software.

I think as it’s is the Battery software I should not be liable.

But I still want it fixed, so might just pay and argue with Renault after.
 

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Discussion Starter #10
Just looked into the 30 day thing, seems like it is the best option. Might try to get independent dealer to pay me back after the fact then using that as leverage. I don’t really want them to take the car back as they delivered it about 500 miles to get to me!
Thanks for all the quick replies.
 

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Co-author of CanZE. Q210 nov 2013
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And even if you do have to pay for it in the end (no, I am not arguing you should, on the contrary), the amount is ridiculous. I was charged around 80 Euro's two years back. I didn't challenge that because
a) the battery had not reached the limit%, but was "only" falling quickly
b) the dealer had been VERY good to me only a week or so earlier with a nasty emergency. They didn't deserve me making them jump through hoops for this amount.
 

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Don't pay otherwise you have lost any leverage you have. Call other dealers and see if you can a better price you may be chasing this for a while less money out of pocket = not such pressure to get it back. Once they have your money it's easy for them to say no go back to where you bought the car he may have a connection to get it done cheap (at his cost) or try the replace the battery under lease then sounds sensible good luck
 

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Just looked into the 30 day thing, seems like it is the best option. Might try to get independent dealer to pay me back after the fact then using that as leverage. I don’t really want them to take the car back as they delivered it about 500 miles to get to me!
Thanks for all the quick replies.
The Consumer Act does NOT allow you to get it repaired and expect the seller to reimburse you. You need to tell the seller it is "not of satisfactory quality under Consumer Act" and you need them to repair it. They may makes arrangements with your nearest Renault dealer. Do not pay Renault dealer yourself.
 

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If you haven’t I still recommend calling Will for upfront and honest advice.

Will Adams
DSG Renault Morecambe
Fellgate
White Lund
Morecambe
LA3 3PE

Tel: 01524 848 000
 

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This should illustrate why many of us say "don't have a Zoe without warranty". Paying for the extended warranty before the factory warranty expires is essential - IMHO.

On reflection, I would return the car as "not of satisfactory quality", get my money back and buy one with an active factory or extended warranty from Renault. However, you could tell the dealer to repair the car under the 5 year drivetrain warranty. If they refuse tell them you will go to media and industry ombudsman.
 

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Warranty for a 2015 car attached.
 

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