[Adam]

I've had mine nearly a week now, no major problems as yet, I'm still waiting for my home charger to be fitted so using public ones which can ol be a bit if a faff. Shiny dash is on the intens too, I noticed it strait away but to be honest you get used to it and see 'through it'.
Make sure they give you your activation code fir r-link services, I'm still waiting for mine

 

[Adam]

I had an email from British Gas a couple of days after ordering Zoe, I clicked the link, filled in the form and had a call to say someone local would be contacting me about installation in the next 2 weeks. That was 6 days ago, not heard anything yet!

 

[Adam]

You got any contact details for Rolec?

 

[Adam]

The lights out on the dash sounds like the problem I experienced last week, only happened once and charged fine at another charger. As for the Charge cards as far as I know they are not car specific

 

[Adam]

I am too still awaiting BG, a call to Renault customer services on Friday will hopefully jog them up a bit just awaiting a callback now. They asked if there was anything they could do in the meantime, I said yes give me a 3pin cable - I'm still awaiting a response from that one! I did have my 2nd charge problem yesterday, this time at a polar pod outside Waitrose - didn't want to charge from either of the 2 points.

All in all though, still very happy with zoe

 

[Adam]

Well BG have arrived (or the people they contract to do it) this morning... 20 minutes later they have gone. Unable to fit it as they need an isolator switch. The guy said he could normally do that himself but as they are working for BG they cannot do it and we need to phone Southern Electric and ask for one to be fitted (chargeable of course!) they can then come back and fit it. All this is getting a bit of a joke now - not happy this morning Grrrrrr

 

[Adam]

Just make sure you have an isolator switch fitted before they arrive as they won't fit it without one! Now got to book appointment with southern Electric then have to rebook the installation

 

[Adam]

We had our isolator fitted today by our electrician although he did ring the supplier for permission and they said something about them coming in to put some new seals on. As always, the joke is British Gas - they couldn't organise a p up in a brewery! I've contacted them to tell them this has now been done and they will contact me again with a new appointment in a few days! In the meantime - I need another garage point fitted at my other address - I'm not letting BG near it, so today contacted Chargemaster who have phoned with an appointment date and time on Wednesday week - why can't BG be that easy!

 

[Adam]

Well I've had enough of them and have contacted Chargemaster, they are now booked to come on Wednesday week - let's see if they beat British gas. I've still had no 're appointment' date from BG after the first failed install

 

[Adam]

You get any more problems contact Chargemaster direct, they have been extremely helpful and it's the same unit anyhow! I get the the impression from Renault CS they have been having a few problems with BG - time to change supplies I think!