I originally had an Ohme home pro with earth rod, and had nothing but trouble with continual cut outs and poor customer service. Since moving to Easee I've had no problems whatsoever, and live the convenience of the tethered cable. Now I've been advised by Motability they propose to change the Easee unit to the Ohme epod untethered. Has anyone had any good or bad experiences with the Ohme epod, and is there an option for them to fit an untethered cable at time of installation? Also, what's their customer service like these days, as I'm looking at the change with some trepidation.