The quick answer, based on 18 months of Go; Go Faster and Agile, is no. The smart meter just
records your usage. All my ‘errors’ over the past 18 months have been car/charger set up related. I am having my smart meter changed but this is down to an issue with reactive loads and my L&G meter.

 

Ha OK, thanks! Fully prepared to accept user error, but having trouble figuring out what I've done wrong .

Only thing I can think of is the charger app is not showing accurate data in its reports and/or the schedule didn't work as expected! But I didn't notice my In Home Device showing high usage during that time 🤔

 

if you set up a N3rgy account you can double check what you are seeing on your Octopus account. I believe that they use a different adaptor from that used by Octopus.

 

I've just moved to Octopus, had the smart meter installed on the 11th and an email asking me to accept the Terms & Conditions for moving to Go, unfortunately, an error occurred when I clicked 'Sign Me Up' from the email so I will need to wait before I start using it in earnest. The IHD seems to be on the signal limit where I want to be able to keep an eye on it as it regularly displays 'Waiting for cost now'.

 

I had a smart meter installed at the end of July, for Octopus Go. The IHD did the same as yours. I think it's a feature of of an IHD in Scotland on Go. That is, the tariff is not loaded and I was unable to load it manually. The display of actual usage though seemed to work fine. Once I was familiar with the pattern of usage and impact of various devices I no longer used the IHD.

I am very pleased with Go and how it works with my Tesla.

 

@Lexden cheers. Do you mean this?

n3rgy data - accessing smart energy data

data.n3rgy.com

I’ve been looking into a similar alternative from Hildebrand/glowmarkt already. Glowmarkt

 

@Lexden cheers. Do you mean this?

n3rgy data - accessing smart energy data

data.n3rgy.com

I’ve been looking into a similar alternative from Hildebrand/glowmarkt already. Glowmarkt

Yes, I have both set up. Bright App is easier to access and the latest App update gives near real time consumption data.

 

Its just what i would expect 3.5kwh for 1/2hr charger and the remainder to run your house. Most houses use between 200 -300 W with nothing really on because of all the very little things, things on standby, fridge/freezer, IT etc

 

@KenB Yeah exactly, except the charger wasn't running at the time of that spike. It didn't come on until 00:35 (based on a schedule on the charger).

We had the same schedule last night, and it worked just fine: we didn't see a spike from Octopus at 10pm this time. Weird.

 

I'm following up with Andersen to ask if it's possible it could have erroneously charged during that time but not reported it (e.g. due to network problems).

 

Hopefully it's a one off, if not then did you check the time on the meter clock, at the meter, by cycling through the meter display? The time on your IHD is from a different clock to the meter, so having an accurate IHD time doesn't mean your meter clock is correct.

 

Yeah I checked the actual meter clock (not just the IHD). It’s not a big deal but it just vexed me a bit - thanks for all your input folks!

I figure the most probable explanations (none of which are entirely satisfactory) are:

1) the charger came on outside of its schedule (though the extra kWh used doesnt match the total charge it added that night)

2) something else was drawing lots of power for that half hour. But can’t think what!

3) the smart meter or octopus is mis-reporting usage for that period somehow.

 

Update! Andersen (manufacturer of the charger) looked into this via the logs remotely and found that it was indeed drawing power at 22:00-22:30, but it didn't report it in the app. Some bug in the scheduling/reporting at their end!

 

Another update on the Andersen: it appears when it drops WiFi or internet connection it just starts charging (so you’re not locked out of using it if your internet goes down). I’ve rearranged my mesh routers to help the signal near the charger and this has stopped it dropping out.

But even when it’s charging as scheduled and has a good connection I’ve found the reported kWh usage is much lower in the Andersen Konnect app than in reality. The charger reports 7.1kW on the main app screen when plugged in. But over an hour the Konnect app reports much less (around 5kWh for an hour). But my smart meter does show the whole 7kW (plus some small baseline usage).

Any other Andersen users seen this?