yep I've mentioned it a few times in the past, I've been told that if Octopus starts a charge outside of the cheap rate window they will bill you the off peak rate but that isn't the case, it was getting ridiculous, I'd plug in Octopus sets up a charge in the off peak window then sets the car to charge immediately so I unplug it and start again and the same thing happens, the only way I can be sure to get a charge in the off peak window is by waiting until 23:30 to plug the car in.
I have emailed Octopus a few times, never even received an acknowledgement, I bet there are loads of people blissfully unaware that they are paying peak rate for their charging because it isn't obvious whats happening as you have to wait up to a month to check your bill.

Just for kicks I plugged my car in earlier and its now fully charged and I've drawn almost 10kWh, its impossible to stop the car charging no matter what I do.

 

I have just purchased a Mercedes A250e and installed a Hypervolt Home Pro3 and switched to OIG. I am finding that when the charging schedule is created with gaps, so for example starts at 01:30 until 02:00 then stops and then starts again at 02:30 until 03:00 the second segment fails. The car is charged for the first 30 minute slot and then tries again at 02:30 but stops after a minute. This has happened on numerous occasions. I thought it was because the Hypervolt was on Wifi but it is now networked to the router and it is still happening. Reading some of these threads there seems to be a theme and Octopus are not admitting there is an issue. Thoughts?

 

IOG - May God be with you, lol!

 

I've emailed them again explaining that THEY have a problem and explaining the symptoms.

Based on past experience I'll be suprised if they even reply.

 

Lots of people are reporting the same problems on social media platforms.
Octopus have issues with their app, so hoping a fix is released soon.
Car continues to be polled every 2 to 4 hours....

 

I wouldnt hold your breath, it isn't costing them anything in fact they are making money out of it.

 

I don’t see much in the way of reports of this problem with Volkswagen in the forums I’m in. It continues to work as intended.

Which would suggest that the issue lies somewhere in Mercedes’ interpretation of the polling commands…

The car is always polled regularly just to make sure the connection is okay (I often see Octopus tell me they can’t control it when they aren’t even turning a charge on/off, yet the intelligent charging works perfectly fine every time so far) so I would be let to reason that it’s Mercedes telling the car to charge, not Octopus. Perhaps they have changed their API and not told Octopus.

My first suggestion would be to remove the car and set it up again, to reset everything and see if that flushes out the problem.

Secondly, get the octo-aid app - it’s able to poll the Octopus API to check for planned and delivered smart charge slots, so you can get more quickly tell if Octopus have correctly identified the slots for billing purposes - just be aware they’re only available on the API for about 12 hours after the delivery time.

Having the car set to immediately charge is the correct setup for Octopus intelligent.

 

I don’t see much in the way of reports of this problem with Volkswagen in the forums I’m in. It continues to work as intended.

Which would suggest that the issue lies somewhere in Mercedes’ interpretation of the polling commands…

The car is always polled regularly just to make sure the connection is okay (I often see Octopus tell me they can’t control it when they aren’t even turning a charge on/off) so I would be let to reason that it’s Mercedes telling the car to charge, not Octopus. Perhaps they have changed their API and not told Octopus.

I have a BMW so its not xonfined to any one model/manufacturer

 

I have turned off Smart Charging in the Octopus app so why is my car having the charging schedule changed remotely when polled, even when not plugged in ?

The API might be messed up so I will try deleting the car from the Octopus integration and see if that stops the remote polling/changes.

(The octo-aid app is not available for Android)

 

I have a similar issue with my ID3, a schedule is created but the car it would appear just pushes to be charged again and again. I’ve just put myself on manual charging and now control the schedule from the charger to ensure off peak charging.

 

Hi, just read your post regarding charging issue, I'm having the same problem. Can I ask how did you put yourself on to manual charging and is that in the car app or charger app I've hot the OHME HOME PRO charger and up till later it's been great but the last 4 charging sessions it's been saying on the OHME APP plug in pending approval.
Kind Regards in advance.

 

Deleted the car from Octopus last night and was charged correctly to my schedule set from 11.30 to 05.30.
Just turning smart charging off in the Octopus app did not play well with my car.
No remote polling reported and the schedule is still correct in the car today.
Will give it a couple of days then integrate the car with Octopus again and see if the refresh has cured the problems.

 

I deleted mine too, my battery is at 100% at the moment so I'll add it again later.

 

Don't bother adding just yet.
Integrated the car yesterday evening, completed test charge etc.
Got a schedule and the car changed from charge immediately to some weird times and a departure date next week.
This has always happened when a schedule has been set by Octopus so this is normal.
3 and a half hours later at 21.30 it started charging with no indication of a cheap slot schedule change.
Cancelled the charge by changing the now charge immediately to 23.30-05.30. Have made a note to check when the next statement comes through to check rate.
Also fed up with Octopus constantly polling the car today at my work's car park !

 

No Known Issues:

 

The way octopus stops/pauses a charge is to set a ready by time in 6 days time. when it wants to start again, it sends a new time.

 

The problem I'm experiencing is that Octopus sets everything up correctly then after a short while sends a charge immediately command which then proceeds to charge the car outside the cheap rate window so I end up paying peak rates.

 

Same happening again last night.
Reported my problems to Octopus and BMW three days ago. still waiting for a reply.

 

Good luck with that, I've had no luck getting anyone from Octopus to even acknowledge your.
Now I have unregistered my car charging works perfectly although I will have to re-register in a few weeks otherwise Octopus will get tge hump. For 1p/kWh extra I may just go back to GO.

 

I've had a reply from Octopus to a mail I sent asking for them to look at the 25th and was I being charged peak rate for a charge at 18.00.
They sent me a mini statement and they agree it was not at the off peak rate.
Asked what time I plugged in etc. and gave them details.
Let's see what happens...

 

I have just re-registeted my i3, everything went through fine and a test charge was started, the app says that this can last 10mins, mine went on for 2 hours.

Now I have nothing in the devices tab.

And if I try to add the device now I get this

I suspect that test charge has just cost me a small fortune, rapidly losing the will to live as far as IOG is concerned I would be better off just ditching it.

 

Go to the Home page on the app and scroll down - do you see an option to add a device ?

 

Cars fully charged now so I can't do another test charge until the battery has a lower charge.

I'm back here again, I've already done this, it just charged my car!

 

Back to square one again.....

 

This is obviously not working, gonna email Octopus and ask them what they expect me to do, I think I'll just come off IOG it's more trouble than it's worth. It's been working fine for years not sure what's changed, I'm 100% certain that this is an Octopus problem.

There are lots more people having problems on the i3 Facebook Group.

 

I never really wanted IOG in my life thinking it was just way too complicated. Anyway, thanks to the cost of living crisis gave it a go for a year. It mostly worked but went wrong twice in a big way resulting in me leaving and loosing interest in EVs. Before leaving for TE I did ask to go back on vanilla Go but OE refused! Bye, lol!

 

I wonder if there are people who plug in and don't notice their car has charged out of the off peak window and wonder why their bill is so high.

 

I had a response from someone at Octopus and I've just had another email saying they saw that I tried to re-integrate earlier and it failed, she has reset everything at their end and asked me to try again over the weekend, its nice to know that its being looked into.

 

Again last night after having followed the correct procedures for plugging in, the charge immediately command was sent. This was 3.30 hours later and in peak time.
This overwrote the albeit weird times that Octopus had set in the car.
Sending all times and polling actions to Octopus by email.

Also crazy that Octopus is also changing charging settings in the car even when not plugged in and away from home, why???

Have now disconnected the car from Octopus and await their findings.

 

What is going on, I think Octopus have made this way more complicated than it needs to be, when it was working I would often only need around 20% so would get late time slots around 03:00 or later but Octopus would send a command to the car to start charging earlier, it's as though something is out of sync with their timings.

 

I updated my ID3 today from V3.5 to V3.5 and for the first time ever, after I plugged the car in to charge at 4pm I got an Octopus IOG schedule that started at 4:05pm. Coincidence? Obviously outside the cheaper overnight rate time. They do say on their web site that this might happen, but it’s never happened to me in 3 years until now. I have taken a screenshot of the schedule and will check whether or not I have been charged the cheaper rate. Not sure if I can check until the end of the month though.

 

I updated my ID3 today from V3.5 to V3.5 and for the first time ever, after I plugged the car in to charge at 4pm I got an Octopus IOG schedule that started at 4:05pm. Coincidence?

Yes, coincidence, there have been other reports of oddities over the last couple of days, and not just with car integrations, I've had a couple of unusually timed sessions with the Zappi integration.

For clarity though, these are genuine planned dispatches (confirmed with HA) just covering peak periods which normally would not happen.

 

I have a Mini PHEV, IOG talks to the car not a charger, and I've been having the same problems since I started with IOG 2 weeks ago. Have now disconnected the car - it's not enough to just turn off smart charging, Octopus still messes with the Mini app. I was always a bit dubious about letting a 3rd party control my car, and think I'll go on Octopus Go instead for simplicity, not much extra cost, and you can now have the Outgoing 15p solar export rate with it too.

 

If Octopus can't sort my problems out then that is what I will have to do also, its in Octopuses interests to sort it out, charging at peak rate is NOT an option.

 

Tracker prices have been trending higher lately so I decided to switch to IOG. 120ah i3s. I went through the set up and started a test charge. After 40 minutes it was still test charging (or was it? No real indication that the test was taking place) so I cancelled it and came here.

Now I see richtrash is having issues with his i3 and reporting that it’s a known problem on the FB group. Think I’ll skip IOG for now and go back to vanilla Go. Just a shame as the off peak rate is 8.5p vs 7p.

 

Someone has reported on FB that there is a problem with the BMW API since 30th Oct which is affecting i3s, Minister etc, BMW know about it and are dealing, my problem stems from way before that though, going to try re-integrating tonight, after 23:30 so I don't get charged another peak rate wedge if it fails and fully charges my car again.

 

This explains a lot, I have just connected my parents Mini to IOG, test charge would not work.

Closed the app and left it, just re-opened it and have gotten the following:

Emailed Octopus and waiting for a reply.

 

I have recently moved to OIG. My first charge schedule (yesterday) included 20:30-23:00.

How do I see what rate I am being charged by Octopus for those hours?
i.e. Check I am getting low 7p rate for all scheduled hour?

 

I have recently moved to OIG. My first charge schedule (yesterday) included 20:30-23:00.

How do I see what rate I am being charged by Octopus for those hours?
i.e. Check I am getting low 7p rate for all scheduled hour?

As far as I know, you (and I) will have to wait for the bill to come in.