[Nicq]

And right on cue I have received the email too.
I'm not happy with this subscription nonsense for the occasional round trip beyond my car's range and will be looking at moving.
I'm also on a fix, but this is a significant change to the Terms and Conditions and as mentioned upthread is grounds for a free switch.

With a change this big I am not sure how legal it if with a £75 per supply so £150 if your dual fuel charge for leaving.

 

[Peirpoint]

Hmm, well my calculations have uncovered something fishy.
According to my OCO charge app, both our EVs have apparently used (year to date) 508kWh
BUT, according to the OHME app, that states that Ytd is 1700kwh.

What on earth is going on here?
Both our EVs connect directly to OVO, bypassing the OHME app.
If this is true, then I feel royally ripped off!

When I was with OVO I found a number of anomalies with their calculations but overall they screwed things up in my favour more than against me.

While I got out over a quid up it could easily work out badly for others.

I had to look at my charging for each month and then look at the refund in the following months bill and do some careful checks.

Of corse they wanted to apply a credit to my account after I left, saying it would be there when I came back.

It took some explaining before they agreed that they owed me the money and they should delay my final bill until after they had calculated everything properly. Meanwhile they were still sending threatening letters because they wanted me to pay them £16 when they owed me about £80. I explained it was not going to happen but I would settle the final bill as soon as they had credited my bank account with what was owed.

It was them who were unable to deduct what I owed them from what they owed me.

Bit of a bloody farce really.

Gaz

 

[Peirpoint]

With a change this big I am not sure how legal it if with a £75 per supply so £150 if your dual fuel charge for leaving.

They have a form to fill on to quash the leaving fees.

Gaz

 

[Scottles]

And right on cue I have received the email too.
I'm not happy with this subscription nonsense for the occasional round trip beyond my car's range and will be looking at moving.
I'm also on a fix, but this is a significant change to the Terms and Conditions and as mentioned upthread is grounds for a free switch.

I don't really understand why any sane person would pay for one of the subscriptions... as far as I can see the 600 miles public charging voucher is annual not monthly! So you pay them £27.50 per month, to get back essentially £12 of charging credit a month, which is nothing if you do a lot of public charging (which I do!). It is totally nonsensical!

 

[Scottles]

This is the pricing given if you go to the sign up page. I am at a total loss to understand how any of the paid subscriptions save money. With the monthly home charging allowance you have to basically use all of it to any money compared to Pay as you go... and the public charging allowance of £120 a year is a laughable joke for anyone that does a lot of public charging (given it costs £27.50 per month!).

 

[Peirpoint]

View attachment 215921

This is the pricing given if you go to the sign up page. I am at a total loss to understand how any of the paid subscriptions save money. With the monthly home charging allowance you have to basically use all of it to any money compared to Pay as you go... and the public charging allowance of £120 a year is a laughable joke for anyone that does a lot of public charging (given it costs £27.50 per month!).

500kWh at 7p is £35.
If they allowed you to charge from this allowance at chargers their app supports or from home then to some it represents a worthwhile saving.
At 80p it's £400.

Even if they split it 50/50 it would be a useful saving to some but nasser of people only ever charge from home and many more only charge away occasionally.

You have to wonder if they hired a new tea-boy who's gone way above his station and this is all a huge mistake.

500kWh at 14p is obviously £70 so you'd pay only £9.50 more per month or £114 per year for the voucher which could net you £240 worth of charge on the road so even using things to the limit you'd barely make a dent in the 14p standard charge.

Something is very very wrong with their thought processes behind this.

Gaz

 

[Fish-Face]

Seems they've decided their experiment with an EV charging tariff has failed and they're going to cut their losses. Anyone they can get to stay on or sign up due to ignorance will pay some change to make them feel better, and meanwhile they can pretend they have an EV tariff in case anyone from the government asks.

 

[Blurb]

FYI - The exit fee removal form link is near the bottom of the email.
Boy oh boy, the OVO forum is not a happy place!

 

[GavJ]

Seems they've decided their experiment with an EV charging tariff has failed and they're going to cut their losses. Anyone they can get to stay on or sign up due to ignorance will pay some change to make them feel better, and meanwhile they can pretend they have an EV tariff in case anyone from the government asks.

I suspect the accounts department has got involved and the bosses want to make the same margins as a regular customer and clearly they haven't been.
So guess between 10p-12p includes enough margin to make the required margin.

 

[Peirpoint]

Seems they've decided their experiment with an EV charging tariff has failed and they're going to cut their losses. Anyone they can get to stay on or sign up due to ignorance will pay some change to make them feel better, and meanwhile they can pretend they have an EV tariff in case anyone from the government asks.

Originally it was 5p then 10p but they weren't taking new signups for a very long time, they then lowered it to 7p per kWh.

With the latest bump to 14p being the highest charge to date and no real benefits from any of their packaged deals it seems somebody with horse shit for brains has made a decision.

I abandoned OVO several years ago for a completely different reason which back then seemed suicidal.

Earlier than that they stopped giving referrals which were already a pittence. That seemed to be a stupid move as nobody will bother pushing a company that doesn't value effort without them being very much above average in some ways or very competitive and OVO were not standing out by very much at all back then.

The only reason I stuck with them for so long was 5% interest on my credit which was a lot better that the building societies were giving, virtually 5% better for most of the time.

It seems that for quite some time OVO have been systematically driving customers away.

You might as well all use my referral code and bag £50 before OVO come up with yet another way of telling customers to FRO.



Gaz

 

[Robbiemc]

Quick question for the Octopus users here.
Do they 'average' out your usage over the year so you pay the same monthly DD? Ovo do that which obviously means you end up with a credit in the account to make top for heavy winter gas usage.

Checking mine with Ovo shows I have over £800 in there, be certainly useful to get that back!

 

[ian.taylor16250]

All seems very confusing being with OVO.
With octopus and it's easy to understand. 7p for 6 hrs plus extra hours occasionally. With my home battery I'm averaging 9p kWh average whole house Could get that down nearer 7.5-8p if I paid more attention.

 

[ian.taylor16250]

Same direct debit over the year. But since having an EV I'm ironically using more energy but bills are less than before. So built up £900 credit. I shall request some of that back which is easy to do to.

 

[Paul4A]

This Ovo forum page discusses it

Meet the new Charge Anytime! | The OVO Forum

Charge Anytime is evolving - we’re introducing monthly plans You can now choose a new, easy way of paying for your EV charging. One simple monthly payment, whether you’re smart charging at home, or out and about.* Existing OVO customers are first in line to try it out. Pick a plan now and it...

forum.ovoenergy.com

 

[Peirpoint]

Quick question for the Octopus users here.
Do they 'average' out your usage over the year so you pay the same monthly DD? Ovo do that which obviously means you end up with a credit in the account to make top for heavy winter gas usage.

Checking mine with Ovo shows I have over £800 in there, be certainly useful to get that back!

I pay £100 per month then get them to refund me.
With solar export they often owe me much more than I have just paid and they are happy to refund as much as I want, even taking my balance down to zero. It could differ without PV but they seem pretty much OK as long as you never owe them anything.

I have a £200 refund on it's way right now.

Gaz

 

[GOSPORT DAVE]

This is terrible news, firstly they are honouring the special scheme for purchasers of VW, SEAT & Skoda and the will retain the 7p a KWh under the new Pay as you go arrangement, I have read this in the small print.

The Plans are utterly useless, the so called perks like home charger insurance requires a payment to be made to cover a electrical survey of the defective charger. The 15% off Kwik Fit tyres is actually 15% off the Kwik fit club subscription so that will end up costing you more money for the crap the Kwik fit sells.

The devils in the small print, they have seem to have forgotten that if customers switch supplier for a better EV charging deal, they are taking their energy account with them, makes no business sense, they will find out big time.

 

[Peirpoint]

This is terrible news, firstly they are honouring the special scheme for purchasers of VW, SEAT & Skoda and the will retain the 7p a KWh under the new Pay as you go arrangement, I have read this in the small print.

The Plans are utterly useless, the so called perks like home charger insurance requires a payment to be made to cover a electrical survey of the defective charger. The 15% off Kwik Fit tyres is actually 15% off the Kwik fit club subscription so that will end up costing you more money for the crap the Kwik fit sells.

The devils in the small print, they have seem to have forgotten that if customers switch supplier for a better EV charging deal, they are taking their energy account with them, makes no business sense, they will find out big time.

There's mention of Volvo owners being treated in some preferable way too.
Everyone else have a month to jiggle about on a spreadsheet but with prices going up they might do better to jump early and get a fix. It's probably very bad timing for a reason.

Gaz

 

[tickedon]

Quick question for the Octopus users here.
Do they 'average' out your usage over the year so you pay the same monthly DD? Ovo do that which obviously means you end up with a credit in the account to make top for heavy winter gas usage.

Checking mine with Ovo shows I have over £800 in there, be certainly useful to get that back!

Yes, they average it out so there's a fixed DD. If they get the estimate 'wrong', then they do something weird and you'll end up over-paying.

 

[Nicq]

I suspect the accounts department has got involved and the bosses want to make the same margins as a regular customer and clearly they haven't been.
So guess between 10p-12p includes enough margin to make the required margin.

I wonder how long till all the other suppliers follow suit.

 

[GOSPORT DAVE]

Give it a month and OVO will back track and it will settle at 10p per KWh. That’s my gut feeling.