MY Go tariff runs out in 12 days, so today I switched to IO. Went through the process OK, test charge worked. It set a schedule and charged my car between 1130 and 1200 (which actually was 1030 - 1100 local time but anyway). Great.
But if I log into my Ocotpus account it says I'm on Go still. I've had no confirmation email or anything from Octopus to say I'm now on IO. I can see the car as a "device" in the Octopus app, but there oesn't seem to be a way to turn off smart scheduling.
I've emailed Octopus but of course won't hear back from them for weeks, meantime I don't actually know which tariff I am on, or how to switch off the IO control of my car if I'm still on Go.
Anyone been through this recently able to advise?
But if I log into my Ocotpus account it says I'm on Go still. I've had no confirmation email or anything from Octopus to say I'm now on IO. I can see the car as a "device" in the Octopus app, but there oesn't seem to be a way to turn off smart scheduling.
I've emailed Octopus but of course won't hear back from them for weeks, meantime I don't actually know which tariff I am on, or how to switch off the IO control of my car if I'm still on Go.
Anyone been through this recently able to advise?
