I think it takes a day but you should get a confirmation email eventually.

 

I can see the car as a "device" in the Octopus app, but there oesn't seem to be a way to turn off smart scheduling.

To turn off Intelliegent Octopus scheduling in the Octopus app touch the ikon top right of screen. Then select "Devices". then Intelligent Octopus. The switch to turn it off is the bottom item on the screen.

 

It’ll swap at midnight to IO.
you’ll probably have some mysterious pricing info if you look at your account, as you have the standard, Go and IO all showing their different pricing at different times.

if on the app you have devices showing the car or charger, you have IO set up correctly. If you don’t plug in you get the standard 6 hour block. Plug in and you may get extra time periods.

 

Well, nothing has happened overnight. Still says I'm on Go Faster.
I have no clue whether to keep with my Go Faster times (2130-0130) or charge the wifes car and home batteries on the IO fixed period (1130-0530), or charge the Tesla on Intelligent of the Go Faster times. I can make a guess either way but might get shafted.
Doesn't help I haven't had a bill for ages as there's a chunk of missing meter data, which Octopus were told about, said they were looking into but haven't followed up on (been going on many weeks). I'm not looking forward to arguing to toss months down the line

I've emailed Octopus but they take weeks to reply to anything.

 

Send them a message via Twitter as that seems quicker.
Are you looking on the app or a web page to check if it has updated?

 

Same on both app and web site.
Might try Twitter but shouldn't have to.

I know people rave about Octopus but their back office functions and customer service is crap, if cheerfully delivered (eventually). I remember the switch from variable to Go Faster ended up as a weird limbo state as well.

 

I have exactly same issue. Switched this afternoon. Can see car as device in app but still on Go Faster. So currently wondering whether to risk charging according to IO times or whether to stick with Go Faster Times. May just go for the 2 hour overlap to play it safe 😂 OP did the issue resolve itself ?

 

It did, I got an email after a few days and it changed over at midnight. I think the answer is stick on your Go timing until then.