We only got our Zoe mid-October and it hasn't shown any willing to download anything yet but I'd have thought all of this would happen by default given there appears to be a SIM / data connection in the vehicle?

 

I've tapped on the map update thing but it never appears to do anything.
btw, what happened to UK North?

I see the Map Update button in My Renault - I think that's new!

https://my.renault.co.uk/renault-connect/map-update.html

That page says "your favourite country is updated automatically"...

 

Aha! That's the link I was trying to find for the app.

As to the North/Northern text, I think it should always have been Northern as it is referring to Ireland?

Have stumbled across this page where it does state OTA isn't actually working yet; EASY LINK - Renault CONNECT - Renault UK

 

We picked up our ZE50 in June and OTA has been working for firmware updates for the car, but I've never seen a map update.

After reading the above, when I logged into my account on My Renault from a browser and clicked on the RENAULT CONNECT tab, I see: https://my.renault.co.uk/renault-connect.html. (Not sure what you'll see if you are not logged in - Edit: you get a login page.)

From there, clicking on UPDATE MY MAPS takes me to: https://my.renault.co.uk/renault-connect/map-update.html.

This has instructions for loading a new piece of software, that I've not seen before, the 'Renault (Easy) Connect Toolbox', which says it will require you to use a 32GB (or larger) USB stick. However, when I start the application I get two options, both of which are greyed out and do nothing! One is to enter the VIN for the car and the other is to plug in a USB stick that already has car data on it.

Has anyone got past this point? I'm going to try the instructions for using a USB key, at the bottom of the UPDATE MY MAPS page.

 

Entering the VIN manually gave me an error about the entry being too old, for a car that is 9 months old...
USB did work. When you've done that it should allow you to carry on.

USB does need to be formatted as FAT32. If it is bigger than 32Gb you can't do that through WIN10, had to download "partition magic free".

 

Still greyed out for me with a USB plugged in (with the json file from the Zoe on it).

 

When you start the program it connects out (I see a sudden outgoing spike) - I wonder if it needs to connect to the Renault servers to authenticate and these are doing their usual of ignoring everything

 

For those who got it to work, what version of the software you using? - I can only tell from the installer, which is 3.1.9

 

If you find the program file (right click on the icons and follow the shortcuts with open location / open folder) then you can right click on it, open 'Properties', and you will find the version number on the details tab. Mine currently is 3.1.9.0.

I still see both options greyed out, with all combinations of the USB stick being inserted or not, and being logged into My Renault or not.

I did see them not greyed out just once, for a few seconds. Goodness knows why.

 

The toolbox program has "3.1.9" written in very light (almost invisible) grey at the bottom right corner.
Clicking on it shows it's been built using several open-source libraries under an assortment of licences.
I'm just off out to the car to try and install the map update - Wish me luck.

UPDATE - 30mins later and all went well. The maps are now only 9 months out of date, as @Hotlush posted to start this thread.

 

Well just tried it and it worked .... except I entered my VIN and it told me my car was out of date and that I should go back and try the USB method (?!) did so and now it's all greyed out again FFS

 

VIN didn’t work for me either, but the USB method worked first time. I only updated the UK maps and the installation only took around 6 minutes.

 

How did you get the USB method to work? Managed to get the app to work a second time, selected USB (was already plugged in from earlier) and all it did was give me instructions on how to pre the USB key in the car, no options about reading one in.

 

Installed Renault Toolbox from website
Took a blank 32GB (FAT32 formatted) USB stick out to the car.
Plugged it in and started the system.
Waited around a minute for the light on the USB stick to stop flashing (*)
Brought USB back inside and plugged into PC
Renault software (which was already running) detected the stick straight away
Updates offered - I selected just the UK updates. Took around 10 minutes to download and copy to USB, 6 minutes to install in car.

(*) the USB stick contains a folder called 'AllianceNDSMapConfig' which contains a single file called 'AllianceNDSMapConfig.json'

 

Looks like the (badly designed/implemented) software can't cope with a high end PC!!! - My desktop was built just over 3 years back as a high end gaming machine with photo processing in mind (and still good enough to play Cyberpunk 2077 in 4k). As it has various pieces of control software for programmable mice, keyboards, etc running in the background these seem to prevent the Renault software from working properly lol ....

Fortunately I also have a light weight laptop I use for travels and for a while, work (until they stopped BYO) - that has virtually nothing on it and as a result the software ran no problems and also detected the USB drive with no problems - map now being downloaded.

 

Interesting - I had a similar problem. Software wouldn't run at all on my iMac (Mac version obviously) but ran fine on my old Windows laptop.

 

Mine got stuck at this point (after failing with an error the first time). I'll have to try it again.

 

I tried again and it worked. Last time I'd fiddled with switching maps off I didn't need and it must have confused it.

 

Well seems like Im unable to get the programme to run.... It installs fine but the options of VIN or USB are both greyed out... Did the USB stick in the car following the requirements ask, the correct files were put on to it by the car.
Place it in the PC but the programme USB setting stays greyed out....
Latest Windows 10 Issue or Renaults Programme?????

 

Well seems like Im unable to get the programme to run.... It installs fine but the options of VIN or USB are both greyed out... Did the USB stick in the car following the requirements ask, the correct files were put on to it by the car.
Place it in the PC but the programme USB setting stays greyed out....
Latest Windows 10 Issue or Renaults Programme?????

The two buttons should be clickable. You must have something installed or running that is upsetting it. Maybe AV?

 

Your favourite country is updated automatically. You don't have to do anything!
With EASY LINK, you can also travel all over Europe.
To update the other countries, or to change your favourite country, download the Renault CONNECT Toolbox software.

Perhaps it doesn't matter as Im not traveling out of the UK so according to the above that map should update itself anyway.

 

Windows sandbox worked but it didn't like my VIN... USB can't be accessed in sandbox..
Safe mode made no difference both boxes greyed out.

 

Hmm, you can mount a folder inside the sandbox using a config file. Not sure if that's enough to trick it into thinking it's a USB stick.

Windows Sandbox - Config Files | Microsoft Community Hub

Windows Sandbox now supports minimal scripting

techcommunity.microsoft.com

Obviously something is stopping it working but I have no idea how to figure out what!

 

Are you using mouse or keyboard controlling software (such as Microsoft and Logitech provide with their hardware) - that may be partly it - if you read my previous post and some one else's reply, it appears the software is incapable of running if you have OS additions.

 

That's a thought.. but the same software for the Microsoft wireless keyboard and mouse still need to work in the sandbox version, where the programme does run.

 

ONE SOLUTION FOUND: I have an external, high speed SD card reader fitted to one of the USB 3 ports. If I simply disconnect it the 'buttons' stop being greyed out and the USB stick can be loaded with maps. I'll report if the transfer to the RLINK unit goes successfully.

Edit: The update did complete successfully. Now up to March 2020

 

ONE SOLUTION FOUND: I have an external, high speed SD card reader fitted to one of the USB 3 ports. If I simply disconnect it the 'buttons' stop being greyed out and the USB stick can loaded with maps. I'll report if the transfer to the RLINK unit goes successfully.

That was probably it.

The Renault software was most likely looking for the first storage device offered on USB, and that is how the card reader identifies itself (even when empty).
That means, the Renault software thought the USB drive it found was set to "read only", so greyed out the button.

 

The link to download the Renault EasyConnect Toolbox is broken: https://setups.updater.easyconnect.renault.com/renault/windows/exe/Renault EASY CONNECT Toolbox-latest.exe (via https://my.renault.co.uk/renault-connect/map-update.html)

But have no fear you can get it from MyRenault France : https://myr.renault.fr/renault-connect/map-update.html

Current Windows Link : https://tbxhostingprodcustomer.blob.core.windows.net/renault/renault/windows/exe/Renault CONNECT Toolbox-latest.exe
Current Mac Link : https://tbxhostingprodcustomer.blob...lob.core.windows.net/renault/renault/mac/dmg/Renault CONNECT Toolbox-latest.dmg

Thanks to Italy for the tip : forumelettrico.it

 

Has anyone managed to upgrade their maps recently?

• I am using Renault Connect 3.2.13
• I have a 32GB USB Drive formatted at FAT32
• After putting the USB in the ZE50 I can see E:\AllianceNDSMapConfig folder and file
• When I run Connect it doesn't recognise the USB stick

Any tips?

 

Has anyone managed to upgrade their maps recently?

• I am using Renault Connect 3.2.13
• I have a 32GB USB Drive formatted at FAT32
• After putting the USB in the ZE50 I can see E:\AllianceNDSMapConfig folder and file
• When I run Connect it doesn't recognise the USB stick

Any tips?

Are you formatting using the windows 10 utility? it doesn't seem to correctly format the drive (or at least it didn't for me) I downloaded HPUDBDisk and it worked fine after that. HP USB Disk Storage Format Tool - Download (lo4d.com)

 

Daft question and sorry if it's been asked...
It states that the installed map for the county you are in will update over the air... And that you do not need to use the usb etc unless you want to change maps.
Does it not update the UK map OTA.?

 

Unfortunately the maps do not update OTA. I suspect the screen is misleading (poor translation again?) and they never will due to cost of 4G across fleet to do so. Be glad to be wrong of course

As above, I am sorted but with maps being so old (2020.3) I will probably still mainly use Waze!

 

Owner on RZOC posted this ...

 

I think it's all a work in progress.. as the toggle to turn off/on automatic map updates in the car doesn't actually toggle.. it looks like it's just a placeholder.

I think there's a difference between actually updating the maps themselves and updating the car to be able to read the maps (the map reading libraries).. Best way to check is look at your maps version and check with Renault CONNECT Toolbox (may also want to read ZE50 map updates).

 

I've just been through the loop to 'update' the maps on my ZE50. The link to download the Connect toolbox is still broken, so I downloaded it from the French website, as suggested by @Matthew. (I think I had to use the login from my UK account?)

Prior to the 'update' the maps on the RLink were dated March 2020.

I have a USB stick that I have previously inserted in the ZOE. I believe that this act formats the USB stick in some way and adds files including the VIN of the car (see the opening page of the Connect toolbox). I used the Connect toolbox to download all the update files (you can optionally select areas) onto the USB stick.

Before inserting the USB stick back in the ZOE, I removed a second USB stick (containing music files) from the car. I don't think the update works if you have second USB stick in place, but might be wrong.

I then inserted the USB stick containing the update and, after a delay, the update of the maps commenced and took about 25 minutes to complete. I left the car with continuous APC activated (the DC/DC convertor to charge the 12V battery stays on) by pressing and holding the Power button until the message came up. The system said the update was complete.

However, when I check the map status they are still dated March 2020!!!! I've no idea if anything has been update in reality.

 

Do you have the option to select maps as the ZE40 does? I wonder if the update is actually a new map as it was from the French site, and needs to be selected? I bought a Western Europe map for my ZE40 and can use either that or original the GB & Ireland map.