My instrument is not like that, so I am not sure what it is indicated here, so maybe I don't read it right, but let's see. The battery level is at about 95%. Left of that is the GOM (?) indicating 10 miles GOM range for the 95%. To the far left it says in blue "e11.5mi" which I interpret as you have been driving 11.5 miles in electric mode since the battery was at 100%. In total the GOM + this means that your total range should be 21.5 miles. The total range sounds reasonable for your car, but it is impossible that the 11.5 miles required only 5% battery, or that 95% would give you 10 miles. Yes, something is definitely wrong. Take it back to the dealer, show him the picture and explain it. If it's a serious BMW dealer he will recognize the problem, not trying to declare that you are stupid and don't undersatnd how it works. If he is not a BMW dealer then take the car to an authorized BMW shop and get help from there and make your dealer pay for it, because something is definitely wrong here. I don't know if the charge indicator function is part of the battery warranty or not, but seeing this picture it tells me that that is the most likely faulty part, especially if you really can drive 10 more miles. The sensing circuit seems to be broken. Of course, that can be part of the battery, or the indication can be wrong because of a battery issue, I am not a BMW tech, only they know that more precisely. At this stage, I'd take a drive and check if I can drive about 10 more miles before the ICE starts to see if the range is normal. BTW, is "COMFORT" mode a hybrid mode or all electric? I'd test the battery range through using electric drive only.