Give us an idea of where you live and I'm sure some kind person on the forum would allow you to try their home charger.

If you happen to live in North Devon you can try ours!

 

Give us an idea of where you live and I'm sure some kind person on the forum would allow you to try their home charger.

If you happen to live in North Devon you can try ours!

Thank you for the offer. We are in Herefordshire. We have a local 7kw bppulse charger so I a going to try it on that. Presumably those are single phase?

 

They are now digging themselves a hole and have said it won't charge at higher than 3.6kw/h on single phase electricity no matter what cable is used and even with a home charger fitted?!

This sounds a bit of an odd reply and I think I need to test it out on a wallbox charger, but does anyone have experience of this?

EDIT: The brouchure says the van has a 7kW on-board charger. 7kW is also widely reported in reviews.

You can ask VW for compensation or perhaps reject the van if it only charges at 3.6kW.

https://www.volkswagen-vans.co.uk/idhub/content/dam/onehub_nfz/importers/gb/downloads/brochures/abt-e-transporter/abt-e-transporter-brochure.pdf

 

Thanks. Yes the brochure states 7kw using a wallbox. And the VW dealers referred us to an EV installer and we also had quotes locally, but we decided to wait as we may move house soon. We purchased our own 3pin EVSE home charger (none supplied with the van) and luckily that is working for us fine.
They have offered a free service but I'm not sure if that is sufficient compensation? This is a lease van and a very low price per month and it is a really great van, lovely to drive. I was wondering whether as a commercial vehicle they expect you to charge at a workplace, but even then I'm not sure those would have 3 phase necessarily?

We have a 20A cable that came with the van and I have obtained a 32A I can also try with it, so I am going to test it on the local 7kw BP Pulse to see what charging times I get and video it for evidence.

Luckily it rapid charges!

 

The same problem happened on the e-Up. I think it is all to do with the fact that 3 phase power is more common at home in Germany than here. On the e-Up it required a software update to enable the quicker charging on single phase power. It also explains the wrong charging cables that came with the first of the large capacity e-Golf in 2017/18 some people on here got VW to swap the cables for the large one from memory.

This is the e-Up thread

New e-up! charging speed

All the reviews and information that I've found about the e-up! (and the Skoda/Seat versions) say that it can charge to 80% in 4 hours from a home (fast) charger. This assumes a 7.2kWh charging speed. However, the detailed specifications for both the e-up! and Citigo say that it comes with a...

www.speakev.com

 

The same problem happened on the e-Up. I think it is all to do with the fact that 3 phase power is more common at home in Germany than here. On the e-Up it required a software update to enable the quicker charging on single phase power. It also explains the wrong charging cables that came with the first of the large capacity e-Golf in 2017/18 some people on here got VW to swap the cables for the large one from memory.

This is the e-Up thread

New e-up! charging speed

All the reviews and information that I've found about the e-up! (and the Skoda/Seat versions) say that it can charge to 80% in 4 hours from a home (fast) charger. This assumes a 7.2kWh charging speed. However, the detailed specifications for both the e-up! and Citigo say that it comes with a...

www.speakev.com

Thank you so much, I will have a read through this.
VW go to the trouble of making them right hand drive for the UK market, you would think that checking the charging infrastrure would be a similar specification requirement?

 

Many contintal EVs have 3 16amp (3.6kW) on board chargers that will charge at 11kW on 3-phase power. Some, like the BMW i3 can put two of the chargers in parallel to charge at 7kW on single phase 32A. Others can not.

VW has gotten this wrong before. So did Mercedes with the B200e.

 

Go on the Skoda/VW section to see what a cock up there has been with the up/mii/citigo only charging at 3.6kW!

 

The same problem happened on the e-Up. I think it is all to do with the fact that 3 phase power is more common at home in Germany than here. On the e-Up it required a software update to enable the quicker charging on single phase power. It also explains the wrong charging cables that came with the first of the large capacity e-Golf in 2017/18 some people on here got VW to swap the cables for the large one from memory.

This is the e-Up thread

New e-up! charging speed

All the reviews and information that I've found about the e-up! (and the Skoda/Seat versions) say that it can charge to 80% in 4 hours from a home (fast) charger. This assumes a 7.2kWh charging speed. However, the detailed specifications for both the e-up! and Citigo say that it comes with a...

www.speakev.com

I have the E Transporter but I don’t seem to be able to charge the van past 68 miles. Even at home. I know fast charging only does 80 percent but I was under the impression that 82/83 miles was the range. I am using 3 pin home charge cable



another issue I am having is the heaters just don’t blow hot air

 

Are you in eco mode when the heater doesn't work? - on the early e-Up and maybe the early e-Golf, the heater didn't heat in eco mode just in normal or performance mode.

 

82 miles is the advertised range. Just like combustion engine vehicles, few people see the advertised range.

This is normal for all cars and vans.

 

I get this may work for very local journeys but the overall range seems terrible. Would love one but need 150 miles shame as lease pricing amazing. Clearly they are not selling!

 

I have the same issue , maximum range achieved when fully charged is 68-70 miles
Just wondered if you found out any more
Understand the actual drive range varies , but not being able to actually charge to the 80 -82 specified and loosing the 10 mile range isn’t ideal considering the range is limited

 

I have the same issue , maximum range achieved when fully charged is 68-70 miles
Just wondered if you found out any more
Understand the actual drive range varies , but not being able to actually charge to the 80 -82 specified and loosing the 10 mile range isn’t ideal considering the range is limited

How are you charging your etransporter Clive? Are you using a three pin or home/work charging point? Although the range only shows us 70 miles when we charge, we did a 17 mile trip the other day and only used two miles of range, but that was a good weather day.

 

Hi,

I’ve 2 E Transporters and have been on to my local dealer since April regarding this issue!
I collated a fair amount of data and sent copies of the brochure which stated 7.2kw charging and mentioned 5.5hrs to fully charge! Within 24hrs VW had removed this from their online brochure and stated ”charge Over night” lol

Both vans have had a software update and this has not resolved this charging issue. I am waiting to hear back from the local dealer who have agreed to pay out compensation due to the fact that I’m not able to fully charge within my low rate tariff!

I’ve also been talking to myEnergi as I have 2 of their Zappi chargers. They informed me that the E golf had the same issue (now resolved) and advised me to keep shouting as the more of us that shout the sooner VW will get an update sorted to resolve this issue.

other than this, the vans are fantastic

 

Hi,

I’ve 2 E Transporters and have been on to my local dealer since April regarding this issue!
I collated a fair amount of data and sent copies of the brochure which stated 7.2kw charging and mentioned 5.5hrs to fully charge! Within 24hrs VW had removed this from their online brochure and stated ”charge Over night” lol

Both vans have had a software update and this has not resolved this charging issue. I am waiting to hear back from the local dealer who have agreed to pay out compensation due to the fact that I’m not able to fully charge within my low rate tariff!

I’ve also been talking to myEnergi as I have 2 of their Zappi chargers. They informed me that the E golf had the same issue (now resolved) and advised me to keep shouting as the more of us that shout the sooner VW will get an update sorted to resolve this issue.

other than this, the vans are fantastic

Hi NRGr6

Glad they are helping you with compensation, they have agreed the same with us. I did the same and took it up to the Executive Office of VW. Its just so frustrating that this wasn't thought about in the first instance.

We love the van, it really is perfect for our needs. which is why it is such a shame they cannot simply retrofit with an onboard charger that can charge on single phase at 7kw?

Are you getting 3.4kw on your Zappi at home?

 

I have got the 2021 Volkswagen transporter electric when it was delivered the range was 75, a 7.2 kw charger was installed at my premises but I would be lucky to charge to 60 never 70 or 80 most of the time it will only charge you 46 very disappointed contacted Volkswagen come back with a load of rubbish, he said would only charge to the distance the vehicle was last driven, if I charged a torch up I would expect the light to be bright not of charged them what is going on.

 

You are looking at the predicted range, which will vary due to all sorts of reasons such as temperature, and the way you drove last time. This is completely normal for electric vehicles.

 

But how did you measure the kWh?

 

I'm really happy to have discovered this forum and thread. The news isn't good but at least it's a known issue and VW will do the right thing and address the issue.

I have a Project EV home charger rated to 7.2kw and it's deffinately not charging my new e-transporter to that rate. I spoke to Project EV who remotely looked at the data from my charger and confirmed it's charging at 3.6kw and believed either the cable or vehicle was restricting the charge rate.

I spoke to a VW Commercial vehicle service manager and he lacked any real knowledge. I queried the range not offering 82 as expected and he did say the suggested range after a full charge is affected by previous driving and usage. This makes sense as after I have improved my driving efficiency the suggested range is improving after full charges.

I'm sure I've read that this vehicle can charge up to 50kw with a DC charger that can charge to that rate. I'm not sure what the next steps should be but I think we should all make our concerns clear to VW. Strength in numbers.

 

I'm really happy to have discovered this forum and thread. The news isn't good but at least it's a known issue and VW will do the right thing and address the issue.

I have a Project EV home charger rated to 7.2kw and it's deffinately not charging my new e-transporter to that rate. I spoke to Project EV who remotely looked at the data from my charger and confirmed it's charging at 3.6kw and believed either the cable or vehicle was restricting the charge rate.

I spoke to a VW Commercial vehicle service manager and he lacked any real knowledge. I queried the range not offering 82 as expected and he did say the suggested range after a full charge is affected by previous driving and usage. This makes sense as after I have improved my driving efficiency the suggested range is improving after full charges.

I'm sure I've read that this vehicle can charge up to 50kw with a DC charger that can charge to that rate. I'm not sure what the next steps should be but I think we should all make our concerns clear to VW. Strength in numbers.

I Have not tested the rated to 7.2kw as i always charge over night about 10 hours so always get a full charge but if this is true and its only 3.33kwh and was sold as 7.2kw i will be looking for some for of compensation.

One thing i noticed with the range is that the dial on the right is always accurate but the middle one that states the range is always off, see these two pictures first at the start of my day the 2nd half way through. As you can see i drove 23 miles but the range only went down by 7 miles

View attachment 154206

I recently contacted Vw about the range issues they are not really interested it’s all about how many vans they get out the door. I’ve got a pod point charger 7.2kw. It’s never charged at that rate. The van came with a 20amp rated cable which I’ve been told is insufficient to charge at a full rate. Im going down the route of asking for refund on the van. Due to being misold a product It doesn’t do what they say. Was the 82 mile range being driven down hill

 

DC charging - see the post before yours
AC charging. What cable have you got, single phase or 3 phase? Does the cable have markings on it like 3 x 6.0 or 3 x 2.5?
The range estimate on the dash is often referred to as the GOM - short for Guess-O-Meter. It takes a recent average of your consumption and multiplies it by the remaining battery. In the cold weather, the wet or fast driving and your range will plummet. My LEAF GOM varies between 80 and 130 miles at 100% charge, your van will vary even more given the aerodynamics and load capacity. Incidentally, my LEAF should do 150 miles, so not even close except on the flat at 30 MPH in the warm weather.

 

I Have not tested the rated to 7.2kw as i always charge over night about 10 hours so always get a full charge but if this is true and its only 3.33kwh and was sold as 7.2kw i will be looking for some for of compensation.

One thing i noticed with the range is that the dial on the right is always accurate but the middle one that states the range is always off, see these two pictures first at the start of my day the 2nd half way through. As you can see i drove 23 miles but the range only went down by 7 miles

 

hese two pictures first at the start of my day the 2nd half way through. As you can see i drove 23 miles but the range only went down by 7 miles

By the "one on the right" you mean the dial showing the amount of charge in the battery? That's totally different to the range estimate which is both an estimate and based on a combination of the figure in the dial multiplied by your recent average consumption in terms of miles/charge. Clearly your driving between the two photographs was more economical than before the first photograph, possibly due to speed, cold, wet roads, hills, load in the van and any number of other factors including that VW may have made a mistake - Nissan did after selling EVs for over 5 years.

Was the 82 mile range being driven down hill

Probably, also wind assisted and on a nice warm day with the van empty at an average of 20 MPH.

The van came with a 20amp rated cable which I’ve been told is insufficient to charge at a full rate.

Well, you will not get much more than 3kW in the battery with that cable on single phase even if the van is capable of more. Try borrowing a thicker cable and see what rate you get then. Whereabouts in the country are you?

 

Hi all. I have had my van almost two weeks now and get max 53 mile range on a Full charge. Have driven it around 140 miles now and run the battery down to 1 mile left on ramge in the hope it would change the range after a proper drain of battery and Full charge but still max I got was 53 mile ramge after a 8 hour change on a 3 phase project Ev charger installed at work. Any help would be appreciated as dealer only says it needs to calibrate which I tried without success.

 

Is that a van or a racing car? With an average consumption of 41.2kWh/100km (~1.5miles/kWh) you are using the battery capacity very quickly and with only 37kWh capacity you can only expect 50-55 miles (37*1.5=55.5 max). If that's not sufficient and you cannot/will not drive more economically then it's unsuitable for you - reject it and buy one with a bigger battery.
As previously the charging is an issue if you don't have 3 phase.

 

I’ve got a etransporter. The range will only get worse the colder it gets It’s like driving a normal van with the fuel gauge on empty the dealer will tell you anything they think you want to hear. But they do drive nice

 

What's your average consumption? I'm still shocked at post #41.

 

When I bought the van I was told a range of approx 98miles on full charge but was told that realistically it be around 87

 

So consumption of 2.4 miles/kWh (higher is good) or in terms of your dash 26 kWh/100km (note lower is better for this figure). That's believable if the van is efficient and driven carefully. Too much speed or weight, cold or wet weather, and you'll get less.

 

 

It's not too late unless you have invested a lot in signwriting etc. Legally you are fine.
Given that you are driving unloaded and the weather isn't stupidly cold, what sort of journeys and speeds are you doing?

 

I am doing local miles and with a 52 mile max range can not even go to Heathrow for pick up of goods as it is 64 miles return. driving is on local roads in town start stop etc.

 

One of my brothers is a gas engineer, he drives everywhere with a lead foot between jobs.

The thought of using an electric van fills him with horror, especially one that would be 50 miles between charges driven like he does.

The AC charging speed issue sounds like it will be solved by supply of the correct 32A charge cable. The supplying dealership should be able to sort this for anybody who is using a 20A cable.

It’s basically an e-Golf battery and drive train in these isn’t it, they should be pretty bullet proof.

Whilst this thread has lots of disappointed new owners in it, given that in the cold and with less than careful driving (eg high speed) my old e-Golf would be low on charge around 110 miles, I’m not surprised that a much bigger and heavier van could be half that.

It seems that the e-transporter is aimed at folks requiring a van for deliveries/multiple drops in a big city, where speeds are low and distances covered not that high.

I would be speaking to the supplying dealers and asking if they’ve really sold you something suitable for your requirements and were truthful in all their promises.

 

Right, I know that I sound like your Dad , but not 70 MPH on the motorway, leaving the heating on with the doors open, racing people off of the lights, etc.
It's not fit for purpose, reject it.

 

no so nothing like that, yes heated setas, heating on daily, and then norml driving, LOL 70 mph i can not get it to go over 56 MPH seems to be limited. Can anyone make out at what rate this is charging on a 3 phase 22kw charger.

 

no so nothing like that, yes heated setas, heating on daily, and then norml driving, LOL 70 mph i can not get it to go over 56 MPH seems to be limited. Can anyone make out at what rate this is charging on a 3 phase 22kw charger.

View attachment 154367

From the screen you’ve put in 8.77 kWh in 1hr 16m so roughly 7kW.

Very few EVs will pull 22kW from a 22kW charger unless they’re designed to. The e-transporter isn’t one of them I don’t think.

The chargers are actually on the van, yours has two of them (L1 and L2) you can see they’re capable of 16A each or thereabouts, hence the near 32A charge speed you’re seeing.

It would need a third on board charger to get 11kW, and if all three chargers were 32A only then would you see 22kW.