The cable rating is good for 7.2 kW. And the sockets have the capacity for 3 phase. Single phase will have missing pins. Are you using an 11 kW post by any chance, that would be 3 phase at 3.6 kW? I know you say it is 22 kW but that is the first thing to confirm?

 

I’ve checked the current settings and it’s at maximum current. Not sure if it helps, but the 2 lower pins in the AC connector doesn’t have anything in there. No metal contacts. Just empty plastic. And my cable says 3x6.0+1x0.5 450/750V.

That is correct. The two lower pins are used for three phase charging which in the UK is only supported by the 4+ e-Niro.

 

Are these Podpoint units by any chance?
My Kia Soul has issues with PodPoint ones & I never get full rate of charge, varies from 1.6, 3.2 4.6 & max of 6.6kW on 7 & 22kW units..
But never an issue with Chargemaster units, these have all been at 7.2kW rate ( when I can find a working one 😑 )

 

A 2nd thought, were you sharing it and thus both getting 3.6?

 

The car has a setting to limit current on AC charging. Did you check that?

Also: did you get a 3 fase 32A Type2 cable with the car? If you got a single phase 16A it would restrict to 3.7 kW always.

 

I thought Niros were all capable of 11kW - 16A per phase? So you should always get 11kW on a 22kW charger, regardless of whether you're sharing it.

If you're only getting 3.6kW, that suggests you're only getting single phase charging. That's what you'd expect from any 7kW single-phase car, sadly, if you're sharing the charger. You're getting half of the 32A per phase.

 

If you're only getting 3.6kW, that suggests you're only getting single phase charging.

OP said:

the 2 lower pins in the AC connector doesn’t have anything in there. No metal contacts. Just empty plastic. And my cable says 3x6.0+1x0.5 450/750V.

That's a single phase cable, so a 3 phase Niro won't help.
Also not all Niros have 11kW three phase, but I think first edition Niro does, which this is according to OP.

 

It’s with the Clever network in Denmark. They’re all listed as 22kw chargers and I can see other cars are getting more than 3.7kw.

Ah perhaps it’s because the 22kw chargers have 2 outlets and usually I’m sharing it. So am I getting half the current, which makes me charge at 3.6kw instead of 7kw?

 

Ah perhaps it’s because the 22kw chargers have 2 outlets and usually I’m sharing it. So am I getting half the current, which makes me charge at 3.6kw instead of 7kw?

That's very likely. I've heard of other dual AC charge points doing this.

 

Just checked my cable again and saw the plug says 32A. That should support higher than 3.7kw charging right?

 

Yes definitely….
32A x 220V = 7kW
32A x 240V = 7.6kW
Peter

 

The OP says there are no pins in the two bottom points of the socket. These are for L2+L3. That means it's single phase only and therefore a maximum rating of 7.2kw.

If he's only getting 3.6 then either there's a restriction in the car settings or the charging point or the onboard charger isn't capable of it.

I believe all untethered cables have to be rated to 7.2kw. Presumably if they made them a lower rating, they could still be used in a higher rated charging point.

Tethered cables can be either but that would then be down to the installer to ensure they're correctly sized for the application.

 

I believe all untethered cables have to be rated to 7.2kw. Presumably if they made them a lower rating, they could still be used in a higher rated charging point

Not necessarily. Cables contain a resistor between one of the signal pins and ground whose value indicates the cable's current rating, and the charger in the EV can control the current accordingly.

Anyway, OP's cable is marked 3x6.0+1x0.5 450/750V. The 3x6.0 means 3 wires of 6mm2 cross sectional area which can take 32A.