Not sure if it's the same thing you're seeing, but we have a Pod-Point that does that occasionally too. Turns out it happens when it loses connection to the WiFi, causing it to go into plug-and-play mode and ignore any schedules. Those charges do eventually show up in the app, so the charger must hold on to the history at least until it's back in touch with the server and can upload them.

Now, as for why it's losing connection to a WiFi access point a few metres away... that's a headache for a different time.

 

Now, as for why it's losing connection to a WiFi access point a few metres away... that's a headache for a different time.

That would make sense and is consistent with BP Chargemaster's rapid chargers which also have numerous Comms problems.

They must just buy their WiFi kit from the cheapest source possible.

 

Suspect the general thing is similar but the BP Chargemaster doesn't use wi-fi, it's a ""3G" data connection from a sim card in the wallbox.

 

That'll be interesting in 2022 or 2023 when the 2G and 3G is turned off for good. I assume it'll be able to handle a 4 or 5G sim with an update

 

BP Chargemaster works ok if you control your charging from your car.

Had the unit fitted in June last year with no charging problems except its communication with their server. The fitter even said I had a good signal from the sim.

I have had sporadic history update via their server since fitting and none from the beginning of May so not very "smart".

Raised countless number of "tickets" but still not resolved.

 

Yep, I'm sure that's true. Sadly my Peugeot e208 Allure doesn't have an in-car deferred charging setup, and setting up the same via the app that Peugeot provides is flaky and unreliable, so it's far better for me to rely on the scheduling on the BP device itself.

One area I'm exploring is that setting up the schedule via the website rather than the app seems to provide subtly different options. It may be just the the way that the website is presented, but rather than defining the "from" and "to" times in the app, the website does "from" and "for how long". Maybe this writes to the device a bit differently. Anyway, no problems with it in the last 5 days or so, but I've logged a call with their helpdesk anyway and hope to hear from them at some point.

 

After I made posts on BP Pulse Twitter @bppulseuk I have the "beginning" of a possible resolution. Their message.

"No charges uploaded to our central server by the unit to us either since May - I suspect SIM fault. Sorry for the delay, I have asked for a new unit (new generation has stronger signal strength on SIM) for you - our bookings team will be in touch to organise date of appointment for you"

Await contact....

 

Mine has been recording things on their servers, but sometimes a bit sporadic. Has been pretty reliable though since I deleted the schedule and set it up on the website rather than the app where the options are subtly different.

 

From what I can see and experience at work, you are better off with a “dumb” charger and do the scheduling on the car! All these “smart chargers” don’t seem that smart!

 

I Agree, but my Mercedes EQA doesn't have this Option. It seems crazy that they can put in fancy things like pre condition the car (internal temp) before you go to work, but can't manage something as basic as scheduled charging, I have set up an overnight schedule using the BP Pulse SmartCharge app, but the car charges as soon as it is plugged in. It then stops and starts again every 15 minutes taking a few KW each time. By the time the cheap tariff starts it is already charged up on the expensive tariff most days.

 

Bit harsh. It had worked pretty flawlessly for over six months.

Sadly my car can't set up a schedule in the way I need so I need a smart charger to do the job for me.

 

I’ve got a BP Pulse tethered charger since April and I did try the BP app to set charging on my Kia Soul and it didn’t want to know!
I now use the Kia UVO App and I’ve set up the charge % plus charging and leave times in the car and had no problems with charging since.
I check charging from time to time, but normally, I just plug the car in when I get home and leave it to do its job.
The charge times are those of Octopus Go and I’ve never charged outside of those hours.
I wake up and there is a message that charging is complete on my iPhone. 🤗
3,500 miles so far and all charges have been done on the BP home charger. 👍
My only gripe is the colour is brilliant white and I wish they made them in more muted colours to match the bricks. 🤡

 

Update

A new charging unit was fitted on Monday.

Charging ok if controlled from the car app.

Still waiting for my account to be updated with the new serial number.......😡

BP Pulse are so slow on the admin side.

Oh webpage has not renewed their security certificate !
"This server could not prove that it is homecharge.chargevision.com; its security certificate expired 3 days ago"

 

Another update
Security certificate has been renewed and my account has finally been updated.
As said before BP Pulse are very slow admin wise.

 

After a lot of unnecessary hassle by BP's poor admin, I eventually got my BP Pulse charger installed. Then I noticed that the charger supplied had a different serial number to my homecharge.chargevision account. So I am getting someone else's usage data on my account, and they must be getting mine.
Secondly, the SmartCharge app (how many brand names do they need?) is totally useless at the moment until they resolve the archaic login process which forgets my account every time I try to use it. What is wrong with a simple PIN?
Rant over!!!

 

Let us know how long it takes BP to correct the serial number issue.
Took a week to change mine when they replaced my unit.

 

Well, all I can say is that there have been no entries on my account for nearly a week, so maybe it has been fixed. I guess I should receive a replacement serial number sticker at some time?
Regarding the app, I have found to forget the app, as it does not remember my account, but if you use the website via google chrome on your mobile, it works just as well as the PC version.

 

On the PC or the app is your serial number now correct ?

 

It has not changed, and still differs from the charger unit by one character - a 5 being read as a 6 or vice-versa.

 

Ok still not corrected then.

Where are you getting the serial number from ?
The unit paperwork ?

If yes then they have to correct your account to match before you can start seeing your charges.
This can be a tortuous path via e-mails etc.

 

A sticky label fixed to the charger. My account number is very similar, as shown on my chargevision account. The problem is someone has misread a 6 as a 5 or vice-versa. In terms of process, there needs to be a step in customer handover to confirm the two match.

 

Has anyone experienced a recent improvement in the scheduled charging operation? About 3 weeks ago I had defaulted to using a deferred charge option on my e208 because the schedules almost never worked, but then I got an email from BP entitled something like "Have you set a scheduled charge recently?" and then some content in the email about updates they were making to the network.

For the last few days it has all gone back to working "as it should" with the schedule kicking in at the right time and with the data reported on the chargevision website portal looking more complete (it always did gather data, but it was a bit inconsistent as to whether it was reporting graphs, timings etc).

 

Has anyone experienced a recent improvement in the scheduled charging operation? About 3 weeks ago I had defaulted to using a deferred charge option on my e208 because the schedules almost never worked, but then I got an email from BP entitled something like "Have you set a scheduled charge recently?" and then some content in the email about updates they were making to the network.

For the last few days it has all gone back to working "as it should" with the schedule kicking in at the right time and with the data reported on the chargevision website portal looking more complete (it always did gather data, but it was a bit inconsistent as to whether it was reporting graphs, timings etc).

HALLELUJAH! My BP Chargemaster home charger actually worked on schedule last night for the first time. Thank you larkim for letting me know about this, as I reset everything as per instructions received previously from BP and set up my Octopus Schedule, and voila it actually worked as it should. Still not heard anything from BP yet though, and they need to fix the dashboard as it says I was on charge for 52 years, and the electricity cost is wrong, but I'll settle for having the schedule working for now. (Where do they get their software developers from?).

 

Hope it has been fixed, as it has never worked for my Mercedes EQA, I have just reset my box again and set up the Octopus Cheap Tariff schedule again, so will see how it goes.
Looking promising so far, Last week it reckoned I had been charging for 56 years!.

 

I gave up on the BP pulse charger I had installed in April as the App has never worked properly. Mind you, the Kia UVO App is just as bad as it seems to throw a wobbly every other time I set up charging schedules and changes parameters such as Language and charge %’s, which is bloody annoying.
Now I just use the charging setup in the car (Kia Soul 2021) and it’s worked every time.
BP are crap.

 

Excellent, good to have some corroboration that the update seems to have improved things. I'd actually had a pretty good early experience with it, it was only the last 3 months or so when it had gone really flakey. 100% success record at my house since the email about the update, fingers crossed this will last!

 

Slightly off topic, but can the BP Pulse be fitted to a pole/post outside?

 

I would suggest a javelin and throw as hard as possible. Absolutely rubbish and mine is coming up to its first anniversary in January and still can’t login, given up with it and charge with the granny cable that came with the Smart EQ, mind you its only a very small battery.

 

Don’t see why not, as long as the post is sturdy, in a safe place and that the correct cable can be run safely to it.

 

Hi Everyone,

I have really nightmare with my chargemaster home charger (not surprise here) and fed up. This is not near “smart” charger and isn’t reliable at all so many times ending up not charged because the schedule didn’t kick in.
My question is obviously their product is not what they are selling it for, is it possible to refund me and I reapply for the government grant again or pay another company cost for the installation covered by BP pulse as they got the grant ?

 

That’s a good question.
BUT can you just unscrew one and replace it with another on the same wiring??

 

Yes, provided that the replacement unit has the same level of safety protection built in as the original unit. If it doesn't, then there may need to be changes to the supply to the unit to provide this.