I was once charged £10 by Polar Chargemaster for overstaying at a rapid charger. They have a strict 90 minute limit, but this was not clearly marked on the charger.

I complained to Polar and they refunded me. I won't make that mistake again. I understand the purpose of the overstay fee and it has had the desired effect of making sure I do not block the rapid chargers.

 

They have a strict 90 minute limit, but this was not clearly marked on the charger.

All posts now have a sticker explaining this. 90 minutes is a long time on a rapid and staying longer deserves a fine IMO. And I own a 22kW charging Zoe...

 

Definitely wasn't due to overstaying, i spent 45 minutes on one and 20 minutes on the other.

 

Most charge point operators "ring fence" a fixed amount each time you charge to cover themselves. Don't panic - the balance will be refunded in a couple of days.

 

Thanks Jeff, I was wondering if it was some kind of refundable over-payment. I'll keep an eye on it and see if I get it back. Thanks very much

 

£45 by chargemaster !

 

This thread is from 2019😆

 

Ok
So electric gone up 150%!??

 

Ok
So electric gone up 150%!??

I've posted the full story of my first electric car ....day. Stoke mini test

 

Charger Companies register a ‘hold’ on your card to make sure that it’s good for the cash. It’s called a pre authorisation fee. Nothing is taken from your bank - it’s just pending. Then, when the correct cost is known the fee is released and the right price charged. No mystery. Many petrol stations do the same.

 

However. They have still got my £40 from month ago... Can't find them on Google to ask for refund.
Anyone?

 

Correct

 

Notably, when checking my bank statement last night, I noticed I have been charged £15 by both "Chargemaster PLC Luton" and "Motor Fuel Limited-THALONDON GBR"

Was this your actual bank statement (paper or PDF) or just the bank app/website transaction list, and presumably for a credit card? The current transactions on app/website will show pre-auth transactions where they have put a hold on funds until the 'real' transaction goes through and then they are meant to release it. If its on an actual pukka paper/PDF statement (with your address, and bank header etc), then I'd call the bank and tell them it was not authorised especially if there is an actual transaction on the statement for the charge too. Tell them which is the real transaction and they should get the other refunded.

 

Contact your card provider, and see if it's a pre-auth and they should be able to tell you the expiry date.
In my case MFG funds only released 3 weeks later - didn't feel nice!

I'm sure that's a bit naughty these days, they aren't meant to hold it longer than is required, that seems excessive. I've only used MFG a few times 18 months ago (before I had my PowerPass card), and I'm sure they didn't hold the pre-auth more than a couple of days (if that).