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Collection from Bluewater UK

7.8K views 7 replies 7 participants last post by  Malcolm Hedges  
#1 ·
Having joined the forum I could not resist relating my experience collecting the car from the Bluewater shopping centre. It was a bit of a fraught experience from the beginning as I ordered the car on Christmas Eve and it was a new "Inventory" model available immediately and my collection date was Dec 31st. Bit of a rush with the bank and insurance as Monday and Tuesday after Christmas were bank holidays but I sorted it all in the end.

I traveled to Bluewater by train which was OK, quick taxi trip from Dartford for a collection at 4pm, I arrived at 2pm and did a little shopping. By 2.30 I was ready and so decided to find the collection point, I was a boy scout so preparation is a habit.

I arrived in the dingy, draughty ground level of a very large multi-storey car park and way over in one corner I could see some superchargers so headed for them. As I approached there were several Model 3s parked and a couple of trestle tables with Tesla branded covers not really very showy at all. As I seemed to be the only customer there I spoke to the Tesla rep, explained that I was very early and he said "that's great, I can go home early".

I presented my driving license which he checked against a list, handed me a folder with two key cards, pointed at my car and said, "its all yours". Not a lot of ceremony involved. Fortunately I'm OK with technology and I had read extensively beforehand, also this was not my first EV, so I managed to work things out. I had to park at a supercharger as the battery was only at 40% and I noticed that the rep left before I did.

Its a great car and no problems, I just wonder how minimal it might get with a cheaper Model 2.
 
#2 ·
Used to go to Bluewater all the time when I lived in North Kent so I can imagine Tesla would set up shop there but surely not just in the car park. After buying 4 mercedes the handover is a little bit of a pain now as it is a routine for me but for a customer not used to the car it is vital and I think Tesla are frankly being irresponsible in not going through the basics. There are some very stupid people out there who do need handholding and being reminded of or shown how things work especially the automated systems.
Normally when I arrive to collect a new car the no plate has not been assigned and that will be done whilst the sales rep goes through the paperwork process inc accepting a cheq made out to the gov to register the car. For my e class I was sat in it being shown the changes to the automated system over my c and the mechanic was drilling the holes and then riveting the no plate on quite bizzare.
This time the car was already registered so I assume the sytem may have changed but I ended up coming away with a boot load of advertising merchandise from the garage some useful some not……next time I would be happy to just have a home delivery.
 
#6 ·
Used to go to Bluewater all the time when I lived in North Kent so I can imagine Tesla would set up shop there but surely not just in the car park.
Tesla used to have a store in the shopping centre where you could organise test drives, look at cars etc, but I think it shut around a year ago. As they seem to operate mostly online, I guess they don't need as many showrooms.
They have a service centre next to the Dartford Bridge, I would have thought that would base been a better place for car handovers/test drives.
 
#5 ·
For the model 2 I'd think they just throw the keycard at you from a moving vehicle :)

But if it does have the self driving no steering wheel thing then it may just drive to you and shout 'oy mush' until you get in it....
I'm expecting the latter :)

My experience was order car. Expect several weeks delay (2019). 6 days later I was picking up my M3 after hastily selling my i3 and forwarded the last payment as I was sat in the train travelling to West Drayton to collect.
 
#8 ·
I picked mine up in March 2020 from the service centre on the industrial estate by the bridge .... last time I was in Bluey I noticed they'd closed the shop on the ground floor near John Lewis and removed the destination chargers ... I can only guess the trestle table SC arrangement is a covid / high demand thing ?