[Glyndwr]

My was regged sept 22

Thanks for response…..clearly some cars prior to January 23 are also showing same issues.

 

[Glyndwr]

Our Niro EV was back at the dealer yesterday for the repeated warnings. We had supplied photos of the dash messages and a link to this thread to prove it wasn't an isolated incident.
According to the dealer, their test drive brought up an error code indicating a camera calibration was required. They told my wife they had then calibrated the camera.
Here is service report given to my wife:

“Description
Electrical Base
Check warning lights on dashboard appearing intermittently (ref history and images)
Carried out diagnostic trouble code checks, found Code C272246 for front camera system out of calibration present.
Carried out system calibration as required
Cleared code & reset system
Customer to monitor”

We'll see how it goes on our rural roads.

Did this resolve the problem you were experiencing?

 

[Hicko]

I have had this problem since receiving the car (Niro HEV) in early Jan 23. It has been into the garage twice. The first time they recalibrated the front camera. Didn't fix the problem. 2nd time they said there was a problem but there was no bulletin from Kia with a solution. They said that if they can't find a fault they will have to charge me labour! I had supplied a list of reported errors and a picture of the two error icons that come up on dashboard. Garage suggested I phone Kia Customer Services - who suggested I download updated software. This was 37Gb and took 3 hours to download and another 2 hours to upload into vehicle.
Hasn't fixed the problem! In fact I've had a couple of occasions when it has refused to engage D or R and has stuck in N, despite me having foot on brake pedal. I had to shut down and restart.
My local garage, Aldershot, is refusing to take it - by suggesting an appointment in September
I have lodged a complaint with my lease organiser and LexAutolease. They suggest taking it back to Bristol where the car came from. I live in Fleet Hampshire! Not practical if they don't have a definite fix to apply.
So I look like I'll be paying for a three year lease on a faulty car. Come on Kia, sort it.

 

[Glyndwr]

T

I have had this problem since receiving the car (Niro HEV) in early Jan 23. It has been into the garage twice. The first time they recalibrated the front camera. Didn't fix the problem. 2nd time they said there was a problem but there was no bulletin from Kia with a solution. They said that if they can't find a fault they will have to charge me labour! I had supplied a list of reported errors and a picture of the two error icons that come up on dashboard. Garage suggested I phone Kia Customer Services - who suggested I download updated software. This was 37Gb and took 3 hours to download and another 2 hours to upload into vehicle.
Hasn't fixed the problem! In fact I've had a couple of occasions when it has refused to engage D or R and has stuck in N, despite me having foot on brake pedal. I had to shut down and restart.
My local garage, Aldershot, is refusing to take it - by suggesting an appointment in September
I have lodged a complaint with my lease organiser and LexAutolease. They suggest taking it back to Bristol where the car came from. I live in Fleet Hampshire! Not practical if they don't have a definite fix to apply.
So I look like I'll be paying for a three year lease on a faulty car. Come on Kia, sort it.

Well that’s not good.The dealer acknowledges there’s a problem but because they can’t find it they want to charge you labour! Shocking customer service.The car has a warranty of 7 Years and so Kia are responsible for any work needed!
Think you must have a legal case to return the vehicle to the lease company and let them deal with the issue as from your viewpoint it’s not fit for purpose.

 

[Hicko]

Hi all on this thread.
Have any of you solved the "safety warning" problem or are you, like me, stuck with it?

 

[Duff]

I am stuck with it, 2 dealerships and a call to Kia UK - nothing useful. I must have got it 10 times yesterday but I seem to get it a lot on the trip I had, Central Belt of Scotland up to Fort William via Stirling, back via Oban and Stirling.

I see on one of the threads someone has answered the camera replacement question and that fixed the issue. I think Kia are looking for a cheap fix in the software instead of replacing a batch of bad cameras or bad camera installations.

I can understand why as it works until it hits the problem then handles it really badly. No logging of the problem is also unacceptable, but then I am bias as that's an area I work in.

 

[GFD]

I am stuck with it, 2 dealerships and a call to Kia UK - nothing useful. I must have got it 10 times yesterday but I seem to get it a lot on the trip I had, Central Belt of Scotland up to Fort William via Stirling, back via Oban and Stirling.

I see on one of the threads someone has answered the camera replacement question and that fixed the issue. I think Kia are looking for a cheap fix in the software instead of replacing a batch of bad cameras or bad camera installations.

I can understand why as it works until it hits the problem then handles it really badly. No logging of the problem is also unacceptable, but then I am bias as that's an area I work in.

By coincidence, I did a very similar trip last weekend. The error only came on briefly twice (Bridge of Orchy and just North of Connel). Otherwise it is fine. I was going to phone Macklin Motors again but wonder if it is worth the effort.

 

[Glyndwr]

Think we are all stuck with it at the moment.Spoke to the salesperson where I bought the Kia and he admitted that there is an issue with Niro 4 DA systems and three of his customers had reported the same.
Also emailed Kia UK and after an exchange of emails had this response….

” I understand that you have conducted further research regarding the issue you mentioned in your previous email, and it seems that similar problems have been observed in many Kia Niro 4 models. I want to assure you that we take such matters seriously and strive to address them to the best of our ability.
As a company, we value the trust and satisfaction of our customers, and we acknowledge the importance of open and transparent communication. While it may be challenging for any automaker to admit issues with a particular vehicle model, especially when it has implications in various regions, we believe that honesty should prevail in our relationship with Kia owners who have invested in our brand”

This is an admission at UK level that the problem exists with Kia 4s.

I am still awaiting a new camera (it’s now over 10weeks) and hope it’s not a stalling tactic while Kia arrive at a solution.

 

[prawlin]

That’s a refreshing change. Them actually owning a problem instead of virtually denying it!
Maybe there’s hope yet! Peter

 

[Squidgemonster]

Has anyone had any luck getting this 'warning relay' issue fixed?

I just called my local dealership and have my 23 reg Niro EV booked in for a diagnostic. I was a bit wary when I was told that if it didn't fall under the warranty that I'd be charged for the privilege!

Can I check that everyone here has had their car looked at under warranty each time.

Good to read that @Glyndwr has had that response from Kia - I have a few less warnings as I have less systems in my 2 spec - 5 warnings at last count. It's a bit of a pain to have this on a brand new car.

 

[Glyndwr]

Has anyone had any luck getting this 'warning relay' issue fixed?

I just called my local dealership and have my 23 reg Niro EV booked in for a diagnostic. I was a bit wary when I was told that if it didn't fall under the warranty that I'd be charged for the privilege!

Can I check that everyone here has had their car looked at under warranty each time.

Good to read that @Glyndwr has had that response from Kia - I have a few less warnings as I have less systems in my 2 spec - 5 warnings at last count. It's a bit of a pain to have this on a brand new car.

I have had mine looked at twice under warranty and expect the new camera will be similarly a warranty issue.
Have you noticed any consistency as to where the warnings arise such as on a particular stretch of road or location…??

 

[Squidgemonster]

Thanks @Glyndwr

I haven't really had the car long enough to spot any consistency with warnings in all honesty.

Had it happen on tiny Devon roads on our recent holiday, through to the motorway, wider country roads and residential roads. Some trips it doesn't appear at all, whereas other times we'll see it happen several times. The time it takes to clear itself seems to vary a lot too.

It seems like it must be a hardware fault given what @Devon Dumpling has said at the end of this thread:

Niro EV - Did my Niro EV suffer from an epileptic fit...

I was out for a drive yesterday afternoon and suddenly I had a cascade of many different warnings flash up on the driver's binnacle. It started with a front camera warning - followed by a cascade of other warnings. I had had one shortly after I bought the car in January together with the two...

www.speakev.com

I hope your camera arrives soon, and I hope that they can get mine sorted once the diagnostic is done...

 

[Glyndwr]

Thanks @Glyndwr

I haven't really had the car long enough to spot any consistency with warnings in all honesty.

Had it happen on tiny Devon roads on our recent holiday, through to the motorway, wider country roads and residential roads. Some trips it doesn't appear at all, whereas other times we'll see it happen several times. The time it takes to clear itself seems to vary a lot too.

It seems like it must be a hardware fault given what @Devon Dumpling has said at the end of this thread:

Niro EV - Did my Niro EV suffer from an epileptic fit...

I was out for a drive yesterday afternoon and suddenly I had a cascade of many different warnings flash up on the driver's binnacle. It started with a front camera warning - followed by a cascade of other warnings. I had had one shortly after I bought the car in January together with the two...

www.speakev.com

I hope your camera arrives soon, and I hope that they can get mine sorted once the diagnostic is done...

Well good luck! Haven’t had a dare yet for the camera but will post the outcome here when complete and hopefully a happy outcome!!

 

[Squidgemonster]

Well good luck! Haven’t had a dare yet for the camera but will post the outcome here when complete and hopefully a happy outcome!!

I wondered if a date has come up for your camera replacement yet @Glyndwr ?

I had an interesting conversation with my local dealership. They did a diagnostic... found a lot of 'historic warnings' in the logs. They cleared the logs, saying that could sort the issues (it didn't - got the relay of warnings literally on the way home).

Having a conversation with the service department on next steps - they said to bring it in again, for another diagnostic - but then talked about taking the bumper off to look at the sensor...?!

I thought the camera linked to these issues is the one at the top of the windscreen, not the bumper sensor? I even asked if the auto-headlight dipping is controlled by the bumper sensor, and they said no... so a bit puzzled. They also put the wind up me saying that sometimes sensors get knocked in the bumper, and if so, isn't covered under warranty for a replacement.

All I've heard about is mentions of camera replacements in this thread - I take it you're all talking about warnings for forward collision, lane assist, high beam, cruise control, driver attention etc?

As always, any advice or thoughts would be very much appreciated

 

[Duff]

I had a similar conversation with the service desk people at my normal Kia dealer they have no idea about these things. If you try to explain they blank you. I found going to another dealer was so much better. Still didn’t fix this issue for me.

is their away to force Kia to take safety seriously?

Do you know which logs have the errors. I have been to 2 dealers and they said there were no errors logged and how I have read other posts they get the same story with dealerships wanting videos of the errors while driving.

 

[Squidgemonster]

I had a similar conversation with the service desk people at my normal Kia dealer they have no idea about these things. If you try to explain they blank you. I found going to another dealer was so much better. Still didn’t fix this issue for me.

is their away to force Kia to take safety seriously?

Do you know which logs have the errors. I have been to 2 dealers and they said there were no errors logged and how I have read other posts they get the same story with dealerships wanting videos of the errors while driving.

Aww man - that's disappointing to hear. I have a video of the errors while my wife was driving and photos of the warnings all on the screen too... so hopefully that will help. I don't know exactly where the logs were found they just said they found them during the diagnostic. They did say that they were 'historical warnings', so were ones that had 'resolved themselves'... which I guess, technically, ours do do - they clear after a while... but they're still appearing, so maybe that's the reason the dealers said there weren't any errors?

 

[Glyndwr]

I wondered if a date has come up for your camera replacement yet @Glyndwr ?

I had an interesting conversation with my local dealership. They did a diagnostic... found a lot of 'historic warnings' in the logs. They cleared the logs, saying that could sort the issues (it didn't - got the relay of warnings literally on the way home).

Having a conversation with the service department on next steps - they said to bring it in again, for another diagnostic - but then talked about taking the bumper off to look at the sensor...?!

I thought the camera linked to these issues is the one at the top of the windscreen, not the bumper sensor? I even asked if the auto-headlight dipping is controlled by the bumper sensor, and they said no... so a bit puzzled. They also put the wind up me saying that sometimes sensors get knocked in the bumper, and if so, isn't covered under warranty for a replacement.

All I've heard about is mentions of camera replacements in this thread - I take it you're all talking about warnings for forward collision, lane assist, high beam, cruise control, driver attention etc?

As always, any advice or thoughts would be very much appreciated

Not had a date yet for the camera but the issues you’re experiencing are the same as those shown to my dealership and their intention is to replace the camera.

Will be in contact with them again this week to check progress-if any-and will post any new news gained.

It is very frustrating waiting for a positive outcome but not giving up…..there’s a 7 year warranty and in the meantime the vehicle performs well apart from these short lived driver assist warnings which follow in a consistent sequence (about 7 or 8 in all) before completely clearing!

Not sure if anyone else has noticed but with my vehicle it seems the LANE ASSIST is the first sign that things are not quite right as it blinks from Green to off and back to Green to off before all other warnings follow.
This is the pattern on each occasion and it frequently occurs in very rural areas.

 

[Jeffrey Cooper]

as it blinks from Green to off and back to Green to off

I'm probably being daft here, but my Lane Assist green piccy blinks on and off when it's actually doing something to help me steer - is that not the same on the newer generation, or are you saying a different sort of blink ?

 

[Hicko]

Out and about on lanes of Dorset with my Niro today. Warnings happened about 5 times and "yes"!! Managed to video some of the sequence of safety checks to give to the garage. Although they now must have quite a few cases of this across various UK dealers. Why can't they admit it?
I also wonder about the radar sensor behind the bumper. Dislodged?

 

[Glyndwr]

I'm probably being daft here, but my Lane Assist green piccy blinks on and off when it's actually doing something to help me steer - is that not the same on the newer generation, or are you saying a different sort of blink ?

Well on my Niro EV 4 reg Jan 23 the lane assist will usually blink off if the speed drops below a certain level (40mph).On the roads that I have had the warnings my speed often has not dropped to below that level but the blinking begins. The handbook indicates that it’s the camera that is the detecting sensor that controls the lane assist.
Writing this has prompted me to turn off my Lane Assist in the infotainment settings from tonight just to see if is is the trigger that fires off all the warnings that follow.
If the warnings still flag up with it turned off in the settings then my theory can be disregarded.
Will post here with an update!