Ask Electroverse support. I have found them helpful with charging issues, even if sometimes the help is advice to call the CPO instead.

 

It's mental that there's no label on each charger to identify it in a way that tallies with Electroverse.
Perhaps the sure fire way is by using the Electroverse card rather than the app but do those even work with the card?

Gaz

 

Anyone had similar and know how to fix?

I've had trouble with those chargers myself - though in my case, they wouldn't correctly read my electroverse card, and in one case my credit card either. However, the second one did at least read the credit card OK. Not your problem, but they seem a rather flaky setup if anyone was planning to use them.

 

I now have a rule: Don't bother with electroverse if you have the provider's card.

 

Don't ever use apps if you don't absolutely have to. They are universally hopeless.

Electroverse will let you have as many RFID cards as you need to for free - infinitely more reliable, even more so than just paying with a credit/debit card.

 

Don't ever use apps if you don't absolutely have to. They are universally hopeless.

My non Tesla app has worked flawlessly. But unfortunately not all apps are, agreed.

 

Hi, Yes identical problem when in France, also experienced this issue when charge had commenced ok, but then app 'letgo' and had no way to stop the charge.
Electroverse customer services blamed me the user.... !
Contact Electroverse to have sessions closed down.
R

 

Had a problem with both the Electroverse app and the card at Eurotunnel Calais today. I had to move the car to another bay before it worked (using the app). Of course it could have been the specific Engie unit that was the issue, not Electroverse.

It just seems to me that once a session initialisation fails, for whatever reason, you can find yourself on a downward spiral where the problems accumulate. At which point it’s better to shift bays and start again. When we got home to the UK, I later looked at the Electroverse listing for Eurotunnel, and the initial bay was showing as out of service. So perhaps I stymied it in some way.

To be fair, an Electroverse charge session yesterday on an Allego at a cinema complex in Liévin (Lens) worked perfectly, using the app. So perhaps today was just a one-off.

I’ve found that on balance, the Electroverse app has been more reliable than the card. And that charging at Tesla with their app has been more reliable than either of the Electroverse methods.

 

I seem to recall a number of Outlanders got bricked by the Eurotunnel chargers. Beware!