So the, the pics you took.
Do they show anything untoward or is everything in order?

I had a nightmare with them dragging their heels when they managed to remotely bugger my kit.
I was seriously looking at doing a section 75 claim on the lot as they dicked about for so long.
It seems they have a few staff that know their stuff and others who answer the phones, pad things out until someone in the know can take a look etc but often make things worse by stringing people along with nonsense and trying to deflect things onto the installers.

I still need to speak with them about something but have been putting it off for coming on 6 months as I don't need the stress.

Good luck.

Gaz

 

I think I had this happen to my setup, about a year after install. At that point, GivE actually demanded that my installer come first, check the system out, which they did.

Once the installer supplied their report, GivE took their sweet time arranging a visit for their engineer. Forward two weeks, and their engineer came in, took the battery and inverter apart, replaced a board in the inverter, some sort of BMS or control unit for the battery BMS. It has been fine since, now more than a year later.

So, if I remember correctly at the time, this was quite infamous on their own forum, a.k.a "click of death" or "clicking".

 

Pictures showed all in order, i'll take a look at their forum and see what's what. Hopefully a few replacement parts can sort the problem. Thanks for the replies.

 

Yep their forum is pretty good and if you search it you will find this clicking sound is mentioned by others who system have failed.

They have been sorted by GE, maybe not as quick as folk would like but they were got back up and running.

 

Currently experiencing the same problem after one of our batteries failed on Saturday. I've managed to reboot the second one but the first one just goes through the motions, starts clicking then turns itself off. The inverter is not communicating with either battery though. I sent videos to GivEnergy support at their request yesterday and they say it's being escalated. We're barely producing any solar at the moment so pulling a lot from the grid

 

What batteries do you have?

 

Sorry I meant what type? I've got 9.5kWh ones so just wondering if they're something to keep an eye on

 

I've just had the same/similar issue. Battery clicks very fast and turns itself off. But I also don't get any solar generation at all either. I reset everything with no change.
Reported it on 9th Dec, GivEnergy reset it etc remotely then asked for photos to be sent via email, I also sent a video of the clicking and battery turning off. No response from GivEnergy to the email yet.

Anyone had theirs fixed yet?

I have 3.6 Hybrid Inverter, 5.2kWh battery (both gen 1) and my system has been fine since installation in July 2022.

 

Anyone had theirs fixed yet

Check the GE forum, members there have had the battery replaced similar symptoms.

GE scored an own goal by sending out several messages on their app for folk to update their usb WiFi sticks.

No explanation of why or decent release notes.

The people who didn't question why have had various experiences and it seems it has overloaded the "help" desk.

This SNAFU is not helping anyone.

In fact the USB update really is only for those having WiFi problems as new routers are having problems connecting with the old tech USBs.

So good luck in getting your battery sorted.

 

Thanks... I didn't do the wifi update...would explain why they haven't responded to me yet if thye've now got a massive influx of tickets.

 

I hard wired mine in. The guys who fitted mine originally used a power line adaptor but I ran a cable directly to the unit and plugged it int my “hubs” switch. Made things a lot more stable on the app. I’d never have wanted the thing on WiFi. Interestingly my latest inverter and battery update has failed twice (gen 3 inverter and gen 2 batteries) but as everything is working, I’m reluctant to actually attempt it again with some of the GivEnergy issues that seems to have occurred recently.

 

I had mine fixed, it took a few weeks for the tech to come, GE look to have a shortage of field techs their response is really are not good enough they need more field personnel.
Inverter was repalced didn't taake too long to do and all ok so far.

good luck with getting it fixed.

 

I have a date of 16th Jan now. Hopefully they can fix in one visit. The inverter was in standby mode until xmas eve when it shut down completely and won't come back on, which I've made them aware of.

 

Is that the app or the web-portal?

There was something mentioned about wrong time on the GivE community forum. Probably a good idea to check on there.

 

There has been an issue with a leap year bug with the Chinese coding.

I am travelling at moment but please check the GivEnergy forum as it is being discussed. Should be resolved but will happen again in 4 years until the code is updated...

 

No, the Inverter itself. App and web portal was reading fine before the problem and after (when I had no solar or battery power), inverter was on and showing in 'standby' on the portal....just that it turned off completely on xmas eve and shows up as 'offline' now.

 

Haven’t been able to update the inverter software for month so leaving it as is. Everything is working for now and working hard too being winter!

 

My inverter was replaced this morning and all is now well again
Engineer/electrician said he could smell the burnt out PCB when he removed it from the wall.

 

My inverter was replaced this morning and all is now well again
Engineer/electrician said he could smell the burnt out PCB when he removed it from the wall.

Hi glad GE sorted you. I presume it was a GE engineer?

Getting mixed reports on the GE forum about response times and that the phone line is now permanently disconnected for customers as they move over to a web / email response only.

Seems they have a back log and are working their way through the issues.

 

Yes GE engineer. I've heard some stories of massive delays but I don't think I had to wait too long considering the xmas break.

I reported it on 9th December by phone, and sent them a load of photos via email. Then there was a delay (probably because of that wifi update notification that caused issues) and I was advised on the 19th Dec that they wanted to send an engineer but had to sign a Remedial Works agreement first(chargeable extra work if needed).
On 23rd/24th Dec I was advised of a rough time for a visit (w/c 13th Jan) but would be given an actual date when they return after the xmas break on 2nd Jan.
On 2nd Jan I was given the 16th Jan for the visit.

 

Back in November 2024 I reported to GE an issue where my main battery seemed to turn off overnight on two occasions. They said they would update the battery firmware and recalibrate it which should sort it.

It never did recalibrate, so I assumed it was a firmware update that just didn't need calibrating... until last Saturday night, when it suddenly started calibrating at pretty much 6pm. Thankfully it fully recharged in the cheap period so it didn't cost us anything.

Did they just notice they hadn't actually done anything about my issue last year? Was it part of some newer firmware update? Or did it recalibrate for some other mysterious reason?

 

Have you checked the logs to see what it says?

 

I got a lot of problems.. already opened court case.. I am happy to help

GE engineer came out and replaced the Inverter and fixed the issue, so problem solved