On the 13th my Givenergy battery / inverter system failed,the battery went off line. when I tried to re-start it. It began to power up got so far then a relay began rapidly clicking and the battery shut down by itself.
I contacted Givenergy by email with a description of the failure mode and they asked for a picture of the AC switch connecting the inverter to the CU and a picture of the B type MCB in the CU. both of which I supplied.
They have now said that they will be sending and engineer at a date to be advised, once I have a date I will confirm what the engineer will do on the visit. I've tried to phone Givenergy but no matter how long I'm on hold I've not managed to get through to them it seems that they need more support staff.
Anyone had or having a similar experience? I can't find anything similar on the web anywhere and there is no mention of it on their knowledge base page.
I contacted Givenergy by email with a description of the failure mode and they asked for a picture of the AC switch connecting the inverter to the CU and a picture of the B type MCB in the CU. both of which I supplied.
They have now said that they will be sending and engineer at a date to be advised, once I have a date I will confirm what the engineer will do on the visit. I've tried to phone Givenergy but no matter how long I'm on hold I've not managed to get through to them it seems that they need more support staff.
Anyone had or having a similar experience? I can't find anything similar on the web anywhere and there is no mention of it on their knowledge base page.
