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If you don’t have/want Facebook, I can copy paste the full guide here with photos.

A copy paste of this would be great.

 

Thanks. It was fixed yesterday. We have had enough with VW crap customer service. We are selling the iD3 and buying a Kia EV6. The car is nice to drive. But in 12 months of owning it, it has spent 5 weeks in the garage with 4 faults

 

CHARGEPORT ACTUATOR REPLACEMENT. (And possible boot cubby leak fix) by Max Berman

Hi folks. You'll probably find that after your warranty goes, so does your charge port actuator. This means you'll come to your car and find that the charge flap won't unlock. Here's a quick guide to replacing it. Takes about 30 minutes with the right tools. The genuine part costs around £33.

1. Don't do what I did and lever the port open, you'll snap off the lugs that hold the charge flap to the charge door. Slide the flap towards the front of the car then hinge outwards from the back. Refer to the tech manual I've posted for clearer instructions.
2. Spray around the rim of your charge port (where the car meets the plastic charge port) with soapy water. This aids removal without scratching paint.
3. Using a smallish pointy trim tool ( I got a generic set off Amazon), lever the charge port from the bottom left. Once you've got it far enough, pull the whole assembly out with your fingers. Be careful not to snap any lugs!
4. Carefully remove the wee drainage tube (pictured) and the two sets of wired plugs going to the charge port. The charge port should now be free of the car. My Drainage tube was loose which I realised was causing the leak in my boot cubby!
5. If you need to, you can now charge your car at this point.
6. Looking at the back of the charge port, you'll see the actuator, held in with two Torx 20mm screws. Carefully undo and set aside.
7. You should be able to gently twist the entire actuator to unlock the port and remove the actuator from the assembly.
8. I went for a genuine part from VW. It was £33. It's part 8V0.862.159.A You can get this from either a VW or Audi parts department. Shop around. There was a £10 difference between highest and lowest price local to me.
9. To reassemble, do everything in reverse.
10. Important note: I reassembled but left the actuator lead unplugged and in the open position. Hopefully this will slow down this problem reoccurring. It's not like anyone is going to steal your charge! The flap opens and closes like normal but doesn't lock with the central locking. Be sure to tape up or make the plug terminal watertight if you choose to do this. I just covered the plug socket with some polythene before partially plugging the plug back in. This held the plug firmly in place and kept the terminals dry.

 

Many thanks for that.

 

Excellent guide thanks, I'll bookmark this but hopefully never need it, I do regularly silicone grease the actuator in the hope this will help 🤞

 

Brilliant post ! 5 stars from me .

 

Just a quick question/observation. Your guide says:

Slide the flap towards the front of the car then hinge outwards from the back. Refer to the tech manual I've posted for clearer instructions.

If it's that easy to gain access, it makes me wonder why on earth they bother with the locking mechanism?
Or am I missing something here?

 

The flap being referred to here is the cosmetic body coloured cover to the actual charge flap. See last photo.

 

Just to add to this - again from FB - and covered a bit in the instructions above (thanks) - but just to emphasise...

Several people who have replaced this now leave the solenoid unconnected. The flap still latches shut - but can't be locked. This results in no warnings or issues.

I'm tempted to do this to mine as a precautionary measure...

 

Just to add to this - again from FB - and covered a bit in the instructions above (thanks) - but just to emphasise...

Several people who have replaced this now leave the solenoid unconnected. The flap still latches shut - but can't be locked. This results in no warnings or issues.

I'm tempted to do this to mine as a precautionary measure...

I’m now very tempted to disconnect the solenoid…Today, returning from holiday (the car had been parked up for a couple of weeks), and needing a top up charge to get me home, the flap refused to open. Try as I might, I couldn’t slide it forward and open it as described above… until I drove away from the charger and parked up elsewhere having called up my breakdown service 😱. Since then it has worked perfectly, but trust is lacking…

 

Of course I see this guide after I paid a garage £150 to do this for me... but at least it was an independent place not VW...