If you've followed the Troubleshooting steps as shown here:

My charger is offline

If your charger looks to be offline, or something on your charger display doesn’t look right, powercycling is the best place to start.

ohme-ev.com

and it's still unresponsive then I would check all circuit breakers in the supply to the Epod - if they are all Ok I don't think there is much else you can do until their support line is open (other than find a local public charger and get it topped up with enough power to get you to work tomorrow).

 

Yeah, I've exhausted every possibility. Right down to trying another charging cable incase there was a fault with the supplied one. I've also tried using the car's charging system to "force" the charger to start, but no luck. Something else I noticed when checking the consumer unit and rcd's, is that the ohme installers wrongly labelled the rcd's for the charger and our garden room, even though I had pointed out to them which was which. I just hope that they haven't caused a fatal short circuit in the system.

 

I used mine for the first time today.
It looked dead and the app wasn't doing anything.

I had previously ticked all the options to put the thing to sleep etc, a power cycle didn't seem to do anything either but I waited and was then able to reset the options in the app and the ePod woke up.
I managed to charge the car quite quickly after that. However there were a few niggles which seem to be caused by my battery playing silly buggers.

In any event, although the thing looked dead I was able to change the settings in the app a few minutes after power cycling the ePod.

Hopefully yours just needs similar treatment.

Of course, it depends on which options had been selected in the app to begin with.

Gaz

 

I finally had an engineer call on Monday 13th. After checking everything, he discovered there was a faulty rcd. He changed this and it started working.

My main issue now is with how slow it is at charging. I only use it off-peak, so at the minute it's from 1am-8am. But it only charges around one-third (100 miles) during that time. My easee charger charged to almost full during the same 7hr period.

My other concern is the app. Why do they make it so confusing? If I set a schedule, it ignores it. So I set it only to charge when it is on the lowest tariff (price cap). And then it asks what my "target" charge is, and my "departure time". If I set a target charge of, say two-thirds of my full charge, it then amends the charging time for like 18 hours. Why can't I just set it to start charging at 1am, finish at 8am,and just leave it at that? And why is it asking me to upload my electric bill?

The whole episode has left me completely disillusioned with owning an ev. Which is a pity, because the car itself is fantastic.

 

I finally had an engineer call on Monday 13th. After checking everything, he discovered there was a faulty rcd. He changed this and it started working.

My main issue now is with how slow it is at charging. I only use it off-peak, so at the minute it's from 1am-8am. But it only charges around one-third (100 miles) during that time. My easee charger charged to almost full during the same 7hr period.

My other concern is the app. Why do they make it so confusing? If I set a schedule, it ignores it. So I set it only to charge when it is on the lowest tariff (price cap). And then it asks what my "target" charge is, and my "departure time". If I set a target charge of, say two-thirds of my full charge, it then amends the charging time for like 18 hours. Why can't I just set it to start charging at 1am, finish at 8am,and just leave it at that? And why is it asking me to upload my electric bill?

The whole episode has left me completely disillusioned with owning an ev. Which is a pity, because the car itself is fantastic.

It does depend on a few things.
What car is it you're charging for instance.
The setting for the Ohme can adjust the charge rate but it's within the config of the device not on the app.
The unit has a CT clamp which if faulty or fitted incorrectly could well cause the device to throttle back and charge at a much slower rate.
Additionally a wire getting damaged which leads to the CT clamp would also cause the thing to function oddly.

You might well need to speak with Ohme and ask them to check the logs to see if there's a reason why the charge rate is only 10 amps or so rather than 32. They should be able to identify the reason.

I suggest dealing with Ohme directly so you can hear what they say as it appears the people involved in the installation have little clue what they are actually doing and might well make things worse poking about at things rather than dealing with the actual fault, a faulty RCD sounds like a made up excuse to me. Certainly it's not how the thing should probably be installed and they might well have just crammed it into your existing CU without any concern for DC blinding issues.

As far as the app is concerned it will depend on what your tariff is as to how things are configured.
As I understand it, those on Octopus are supposed to all ow the octopus app to do all the work for them with specific settings needing to be set in the Ohme app to allow the Octopus thing to work.

It's therefore not as straightforward as it may have been.

Gaz

 

Not surewhether relevant to you, but when my Ohme was installed it only charged at 3.5 KW instead of 7 KW. The installer had made a mistake in setting it up. The set up had to be cancelled by Ohme and then the installer was able to set it up correctly. It only needs one wrong press in the set up to cause the charger to charge at 3.5 KW instead of 7KW.

 

I just started a topic here https://www.speakev.com/threads/ohme-epod-chargers-how-many-owner-have-problems.184693/
Perhaps I should have asked here first!

How has it worked out for you? The problem of no connectivity seems to plague a lot of people. I'm dfaulting to dumb charging now, but even that gets interrupted by the epod going on and off line at random times!

Has anyone got a solution or any help from Ohme?