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HEVRA- EV-friendly garages

86K views 38 replies 24 participants last post by  Steve peacock  
#1 ·
Hello,

HEVRA stands for the Hybrid and Electric Vehicle Repair Alliance. We are a small team of EV-driving mechanics headed by myself (Peter Melville) who believe service and repair is a vital piece of the puzzle that leads to mass adoption.

I have worked in the motor trade most of my working life and first trained on hybrids back in 2010. I later left "the tools" and went into diagnostic and oscilloscope training. At this point I started driving EVs (initially Ampera, then Leaf and i3), and I quickly realised how few garages were able to do something even fairly "ordinary" such as the air conditioning.

Our aim is to get as many garages into EV repairs as possible, but only if they do things properly. The idea of HEVRA is to provide a recognised standard so that an EV owner can easily identify which garages know what they are doing.

Any garage can join HEVRA as long as they meet our standards, which include qualifications, tools, equipment and technical data access. We then provide them with technical support, advice, regular newsletters and ongoing training. In the background, we gather information and develop repair techniques which are shared with our network.

Not all of our garages offer the same services- some specialise in certain makes and models, others will do certain types of jobs, etc. If you are in any doubt, just contact your local HEVRA garage to ask.

You can find your nearest HEVRA-approved garage at www.hevra.org.uk/garages.html

We're also on Facebook and Twitter @HEVRAOfficial and we have our own forum here on Speak EV.
 
#3 ·
Long term I think we'll see garages replaced with more mobile van-based services - especially since with EVs it's mostly plugging in a laptop. Anyway, good luck!
 
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#24 ·
Not sure about that. EVs are lasting longer than predicted 5-10 years ago, so you're going to see lots of servicing of suspension, bodywork, and other mechanical or electrical parts of the car as they age. Some of that can be done via mobile engineers but not all. Also, not everyone has a driveway or garage so the street parking may not be suitable for mobile servicing.
 
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#6 ·
I'm not surprised - if I wasn't already running a start-up, that's a market I would target.
 
#5 · (Edited)
Good luck from me too. I'm in Scotland but outside the Central Belt. If I use one of your members, my choices are East Lothian or Orkney. That is not a viable offering. When I looked at the website for the East Lothian garage, there was no mention of ANY speciality in EV servicing or repairs, not to mention any statements as to peculiar requirements such as Aircon systems.

Note that the quoted IMI Level 2 qualification for "hybrids" has been withdrawn, and the principle aim was only to ensure the safety of the service technician, not giving him the competence to carry out repairs on HV vehicle systems.

A few searching questions should be asked at the time of asking any service body to carry out repair or servicing work.
 
#7 ·
Good luck from me too. I'm in Scotland but outside the Central Belt. If I use one of your members, my choices are East Lothian or Orkney. That is not a viable offering. When I looked at the website for the East Lothian garage, there was no mention of ANY speciality in EV servicing or repairs, not to mention any statements as to peculiar requirements such as Aircon systems.
Hi freddym, thank you for your reply.

Our network is growing all the time, so whilst unfortunately some parts of the country may find themselves some distance from their nearest garage, this is gradually changing.

Some of our garages offer full diagnostic and repair services, others offer more routine maintenance . If in doubt, just ask.
 
#8 · (Edited)
This is a great idea. However you need to add more much info about each garage, such as what makes/models they can handle, and what services they offer (servicing, repairs, mot, air-con, warranty repairs, battery diags/repair/replacement, tyres etc). I tried clicking through to their websites but even these did not have enough detail. You shouldn't have to ring them to find out. Just my 2p's worth.
 
#16 ·
Couldn't agree more. Noting this post was from 2018 it is now the tail end of 2023 ... and I'm looking for a local HEVRA affiliated garage as we have given up trying to find a JLR dealership who gives a toss ... for a just out of main warranty (but with extended warranty) ipace ev400 HSE. Have looked at the websites for the two nearest HEVRA garages and not a mention of their capabilities for service or repair of any make of EVs. I therefore phoned the first and got a call back after a cpl of hours. Nice chap - gave him vehicle details and he said he will call back later .... still waiting !
 
#9 ·
I looked at my local area too. It seems that the garages near me can only do me an MOT:((n).
 
#10 ·
Great idea! I checked and found a garage listed only a mile or two from me (Clevely Motors), so popped round to see them just now and they seemed very knowledgeable indeed. My car is currently booked into Bellingers for it's 5th year service and battery coolant change, but I will certainly be trying them for any further work.

They also mentioned they have an open day this weekend on Sat 22nd Sept, with the emphasis on EVs and EV servicing, I'll probably attend to see the Tesla Model S & X they will have on show as well as any other EVs I've not had a close look at before.
 
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#11 ·
I had my car MOTd and serviced by a HEVRA garage, the MOT was a joke made my car look like it was a basket case, it wasnt until I got home that I saw that they had actually recorded a failure and then immediately after recorded a pass, no work was done, absolutely no need to do that, I also had a shed load of advisories on all the tyres and front brakes, the rear tyres had 4.7mm of tread on them, they are 6.5mm from new, worst was the service, despite being assured it could be done the in car service history wasnt updated, ended up taking it to a BMW approved dealer to have it sorted, while it was being done I asked BMW to sort the front brakes because of the advisory, no need as only 50% worn. I wont be using them again.
 
#14 ·
Just to feed back on having used a HEVRA garage (Sandhurst MOT) to service my Leaf. Cost of an interim service plus MOT was ÂŁ114 inc VAT. Breakdown was a reduced price ÂŁ25 + VAT for the MOT, ÂŁ74 + VAT for the service and part (pollen filter). When I rang to check on progress they had just done the MOT, which it had passed, and they were about to do the service. An hour later they rang to say the service was done, which corresponds with what most of us have said about how little work there is to do on an EV service.

What I had forgotten to do was ask for a battery health check. They kindly did that on the spot without extra charge - I didn’t get the bar print out that Nissan give you, but I did get a detailed cell by cell voltage print out. I’m going to take a photo of the bars from the info screen to file with it, but we all know that’s just a Nissan con to try and force you to use main dealers.

i don’t get the “free” RAC breakdown cover, but I have cover through my bank account anyway. I didn’t get the car valeted, or a free coffee, or a video of them doing the work, but I did pay about half what it would have cost at the main dealer…
 
#15 ·
Main dealers are often not up to it either. I had a warranty issue with my Renault Zoe so tried to book in with my local main Renault dealer only to be told that "because they don't have any electrically trained engineers" I would have to take it to the nearest dealer who did - 33 miles away! Which led to me thinking what actually do they do at the annual service which I had done recently!
 
#27 ·
Anybody used Vulcan hybrid and electric centre, based in waddington, just outside Lincoln? Looking for somewhere that could do in depth repairs to the electrical components should I need to now my ID3 is out of warranty. I emailed them and they said they are capable of this, just wondered if anyone on here has used them? They seem promising.
 
#38 ·
I was recently canvassed by the VW dealership I bought the car from to see if they could do my 4th year service on the ID3.

Without prompting by me they said that they could do something on the price and finally quoted about ÂŁ200 for service plus MoT. I didn't book because the due date is 15 December and it can't be done more than a month early without changing the next service date.

Previous numbers were ÂŁ370 official VW price and ÂŁ270 from the nearest HEVA garage.

I will confirm the final figure once it's booked.