Hoping for some easy assistance from I5 owners whose cars have auto pop out handles.
On my car the charge cable locking mechanism doesn't seem to work in the way that it's meant to and if anyone with a similar spec car could check theirs for me it would be appreciated.
The screen shows that the cable locking can be set to either of two options but on my car no matter which is selected the cable is not locked to the port unless the vehicle is actually charging. When charging is completed (or terminated e.g. by selecting STOP on the public charge point's screen) the cable unlocks correctly but I want the cable to remain locked in the charge port after charging is 100% until the doors are unlocked which is my understanding of the way the locking should work as per the first option "Always Lock".
If I insert the granny cable or the charge cable that comes with the car into car's port (without trying to charge) & then lock the car it should cause the cable lock to activate but it doesn't do this.
I've posted this on the I5 Facebook page and a couple of owners have tried this and found that it works OK as expected on their cars but none of those owners have the same spec locking system as mine.
My car has auto pop out handles so when approaching the car, the car detects the fob, extends the mirrors, illuminates the interior light and the door handles pop out. If I then open charge port, insert the charge cable, lock the car using the fob button and put the keys in the house (well away from interaction with locking system) and return to the car, the cable is NOT locked. The same applies at a public charge point: insert CCS, lock car, move keys out of range, DONT present RFID card for charging = cable is NOT locked.
As said, Facebook respondents all had NON-pop out handles and report that their car was fine (e.g. when they select "Always Lock" the charge cable is always locked to the charge port when doors are locked irrespective of the charging status).
Note: the car is detecting the insertion of the charge cable ok because in all case the little green icon appears in lower right of screen to confirm this (irrespective of the door lock status).
Please, if someone has auto pop out handles they could try this for me it would be very helpful - would only take you seconds to try
![Image]()
On my car the charge cable locking mechanism doesn't seem to work in the way that it's meant to and if anyone with a similar spec car could check theirs for me it would be appreciated.
The screen shows that the cable locking can be set to either of two options but on my car no matter which is selected the cable is not locked to the port unless the vehicle is actually charging. When charging is completed (or terminated e.g. by selecting STOP on the public charge point's screen) the cable unlocks correctly but I want the cable to remain locked in the charge port after charging is 100% until the doors are unlocked which is my understanding of the way the locking should work as per the first option "Always Lock".
If I insert the granny cable or the charge cable that comes with the car into car's port (without trying to charge) & then lock the car it should cause the cable lock to activate but it doesn't do this.
I've posted this on the I5 Facebook page and a couple of owners have tried this and found that it works OK as expected on their cars but none of those owners have the same spec locking system as mine.
My car has auto pop out handles so when approaching the car, the car detects the fob, extends the mirrors, illuminates the interior light and the door handles pop out. If I then open charge port, insert the charge cable, lock the car using the fob button and put the keys in the house (well away from interaction with locking system) and return to the car, the cable is NOT locked. The same applies at a public charge point: insert CCS, lock car, move keys out of range, DONT present RFID card for charging = cable is NOT locked.
As said, Facebook respondents all had NON-pop out handles and report that their car was fine (e.g. when they select "Always Lock" the charge cable is always locked to the charge port when doors are locked irrespective of the charging status).
Note: the car is detecting the insertion of the charge cable ok because in all case the little green icon appears in lower right of screen to confirm this (irrespective of the door lock status).
Please, if someone has auto pop out handles they could try this for me it would be very helpful - would only take you seconds to try
