Nightmare! And I just booked mine in for the ICCU update...

 

Poor show. If they've got an EV6 for sale tell them to take it out of that

 

An excellent suggestion. Our Sportage came to us new with a headlamp fault (wouldn't select main beam/auto mode). The dealer obtained permission from Kia UK to remove the necessary part (switch) from a showroom model to avoid an uncertain wait.

 

I am very sorry to hear that. Good it's a company car. This happens with a privately owned car and you're b*ggered...

Kia once again shows dismal customer service. It should be impossible for parts to be on back order for 4 months. We need laws that force car manufacturers to pay a hefty compensation for such long wait times.

 

I am pretty sure we will be going down the rejection route. I am the fleet manager and I have been here many times before.
TBF the after sales manager at the dealer said to me we broke it the ICCU update should not cause a problem they uploaded a file to the car that they shouldnt have. The dealer has said I am not the only one many dealers have done the same so be warned tell the dealer to check which files they are loading !!

 

I am pretty sure we will be going down the rejection route. I am the fleet manager and I have been here many times before.
TBF the after sales manager at the dealer siad to me we broke it the ICCU update should not cause a problem they uploaded a file to the car that they shouldnt have. The dealer has siad I am not the only one many dealers have done the same so be warned tell the dealer to check which files they are loading !!

You'd also think if this happened a lot there would be an undo method to put back the original software just how it was. It's a poor update process if it can't do that.

 

Matt Prior in Autocar writes today of manufacturers unable to fix cars they have launched onto the market, e.g. Volvo (Geely), Jeep (Stellantis), and this continuing issue with this car stinks of the same sort of problem. I am reminded of advice from family, to wait for some reassuring car history to evolve, before purchase of any car. NB it would be my own money, not from any business source.

 

So I went in to Kia Taunton for the ICCU update and the dealer has disabled my car.

I hope you have had a grumble on the Kia Fakebook page.

And I think the computery term is "bricked" 😢

 

No grumble as yet. They dropped a e niro off on Saturday and the guy said the parts have come forward to September . However I am a high mileage business traveller and I need the EV6 range.

The e niro won't quite make the trip I do in one go. Therefore wasted time and extra charging at 70p plus per kwh.

I have asked for another EV6 loaner and they are looking into that today. If they dont come up with one or the parts are not available fairly quickly then we will probably reject the car.

 

Bricking hardware through a firmware update should be impossible if the manufacturer is competent. At the very worst case there should be a minimum bootstrap that allows any version to be applied on top.

The better manufacturers are confident enough that the updates are applied over the air. But even then they have a staged rollout with the option to stop it if any issue is reported before they do a bulk push.

 

Still no update from the dealer other than parts are still showing as mid September delivery. Still in the e niro but I am pushing for an EV6 .

Dealer siad they would update me today / tomorrow.

 

Just a quick update on this. I am now driving an Ioniq 6 as a loaner until they can fix my EV6. They now have no date for repair and the car is outside there workshop not able to be moved.
I am waiting for the call when someone drives into it !

 

How are they protecting your battery from sitting unused for a long time?

 

I dont suppose they are

 

Had my ICCU update done a month go. For the first week it caused no issues, then suddenly the car won’t accept AC charge (DC still works). I’ve had my EV6 for two and a half years, and never had any issues with charging - is this a complete coincidence? If so it’s a hell of a coincidence.
Annoyingly there’s no Kia garage that can get me within a month.

 

So the car is now fixed parts turned up yesterday. I am collecting it tomorrow. So lets see.