I've tried removing fuse 19, but had no joy. The car is now booked in at the dealer next week.

 

thanks - let me know what they say! Need the car this week so holding back.

 

Saw this in another thread - part of the same story or different?

VW, Audi and Skoda owners angry over fault in SOS warning system

eCall contacts emergency services in an accident – but it is causing problems for some drivers

www.theguardian.com

 

Ouch. Good question.

 

Tried removing and replacing fuse 19 today. Didn’t help. Exactly the same

 

Mines booked in now. 19th Sept.... ugh...

 

My car is now in having this looked at. The guy on the desk said its a common error amongst all VW's at the moment. They are a bit dealer (Inchcape, Manchester) but said they were getting 5-10 cars a day in for this.

They will try a software update/fix (ha - wait to see what this is) but said it was unlikely to fix it - and they were waiting for VW to issue a recall over it.

I'll wait and see what happens when I pick it up later. We'll see....

 

Update. Just had a call from the garage. A fault in the emergency call control unit apparently. Booked in to be changed in a week. 90 min job apparently. Mine was one of the 1 in 10 that has an actual hardware fault apparently. I’ll find out more when I go and get it.

 

My car went in monday with this. No surprise it needs a new control unit - now on order. On collection had to sign a piece of paper acknowledging I was aware that in the event of crash the SoS function would not work!

 

Ah - they didnt make me do that! Mine is back in on Friday so see what happens... at least its getting a weekly wash!

 

Just dropped off the car. Should know if its worked or not after dinner time.

 

The good news is that the part has come in for mine. The bad news that its going to be some weeks before I get it fitted as I need a courtesy car, so will have to put up with the warning for some time!

 

Mines done. Off to pick it up soon. Maybe take your spare key in - as they have just called and asked me to do this as it needs re-programming to the new part/control unit. Hopefully its all OK..

 

All fine. 👍

unfortunately it’s picked up a small scratch on the rear bumper - enough to feel with a fingernail. So it’s going to have to come back to have that polished out. Sigh….

 

I finally got my car into the garage...

Since booking, the comms unit that started with just an SOS error, then lost 4G... then after a week got 4G back.

Garage reckons it needs a new comms unit, and replacements are "available". So should be just a few days to booking it in again.

In investigating, they managed to reset the car back to factory settings, so everything lost. And the car was thrown out of my online account, so the app started playing up, and needed reinstalling and reregistering from scratch.

At least I now have map 21.8, but I suspect I lost my place in the 2.3 rollout.

 

I got my car back from the garage yesterday after having the SoS warning light fixed by a replacement comms unit. Luckily no resets or anything of settings, although I almost expected some as after applying the fix for the SoS warning, on the test drive they found that the odometer was then not giving a read out. It took them an extra two days to resolve that.

I think a reset would cause some issues with the 2.3 rollout, a dis-enrolment, so best to contact VW digital support on this email address: iddirect@volkswagen.de letting them know what has happened.

 

Grief - that’s a long wait!! But finally resolved hopefully. And getting 2.3. Looks like dealers clearly can get that done!

 

After a few months of bug free life, including a successful OTA update to 2.3, I now have this SOS error and the red light.

Is a trip to the dealer the only solution? From what I can see on this forum and others pulling fuses doesn't solve anything.

My first few months with this car, it was in the dealership more than in my possession so I will do anything to avoid taking it back again!

 

It was for me. Though a quick and fairly painless solution.

 

Ok thanks, maybe I'll bite the bullet and give them a call. I have left it all weekend in case it cleared over night, but hasn't.

 

Same for me as motmot. A 2 stage fix.

The garage told me previously that they can't do anything without sending diagnostic logs to Germany. And they need the car in the workshop to do that.

The second trip is because the part needs to be ordered... because there isn't enough stock that can be couriered locally in time.

 

Hope it all goes well!

 

My SOS error message has appeared. Had my car into the dealer this morning to diagnose. They confirmed and ordered the module. There will be a wait.