Hi. I was wondering if anyone else has experienced a failure of their High Voltage Battery requiring a replacement under warranty? Just wanting to compare experiences.
Mine is a 21 plate longer range Hyundai Kona. In June last year, with only 16k miles on the clock, it refused to power up, stating on the dash “Check electric vehicle system.” It was uplifted to my local Hyundai garage who plugged it in and found a battery fault. It was deemed necessary to transport the car to London Tilbury Docks to replace part of the battery.
Due to the shortage of parts, this took several months, but on completion of the work, the battery was still not functioning. They decided to replace the whole battery, which took another several months to acquire, and I finally received my car back this week (almost a year later). During this time, Hyundai have provided me with a rental car from Thrifty Car Hire - a BMW 3series PHEV (the nearest to an EV they could provide), and have kept me up to date at every step of the way.
While it has been a good experience from a service point of view, and my vehicle has not only a brand new battery, but has a lot lower mileage than it would have otherwise had, the experience is troubling. This is not a cheap fix, and had the battery being just out of warranty, would have had a catastrophic affect on personal finances. Will I keep it beyond the warranty period? No. Would I consider buying a used electric vehicle with no battery warranty? Probably not, unless the price was amazing.
Thoughts?
Mine is a 21 plate longer range Hyundai Kona. In June last year, with only 16k miles on the clock, it refused to power up, stating on the dash “Check electric vehicle system.” It was uplifted to my local Hyundai garage who plugged it in and found a battery fault. It was deemed necessary to transport the car to London Tilbury Docks to replace part of the battery.
Due to the shortage of parts, this took several months, but on completion of the work, the battery was still not functioning. They decided to replace the whole battery, which took another several months to acquire, and I finally received my car back this week (almost a year later). During this time, Hyundai have provided me with a rental car from Thrifty Car Hire - a BMW 3series PHEV (the nearest to an EV they could provide), and have kept me up to date at every step of the way.
While it has been a good experience from a service point of view, and my vehicle has not only a brand new battery, but has a lot lower mileage than it would have otherwise had, the experience is troubling. This is not a cheap fix, and had the battery being just out of warranty, would have had a catastrophic affect on personal finances. Will I keep it beyond the warranty period? No. Would I consider buying a used electric vehicle with no battery warranty? Probably not, unless the price was amazing.
Thoughts?