It’s not what you ordered. You have every right to reject the car.

 

Yep send on an email now explaining that you need to reject the car as its not what was ordered, I would expect to drive the car away until they give you the car you ordered - their issue.

 

How unlucky is that???

That sucks. I would drive away at it and sure you can always wait a few days before you officially 'notice' that some features are missing

The question on my lips - does someone else have your car and they've got the deliveries mixed up?

Some dude somewhere else is maybe thinking 'happy days, all these extras for nowt!'

 

I wonder if the supplying dealer put the plates on the wrong car. Then the delivery would just be based on picking up the car that had those plates.

Is the VIN in the lease docs, have you checked it against the car?

 

Worth checking with your local Hyundai dealer that there isn't a software update that could be done to get those functions. They can check the VIN against the manufacturing information to see what should have been on the car. There may be other less obvious things missing that you thought it had too.

I'd just use it for essential journeys as you can't be expected to arrange alternative transport over Christmas as that would be more costly to the lease company than you just using the car for now.

Also triple check the original order form and make sure it has the tech pack listed as lots of price changes and chip shortages have led to shenanigans with manufacturers dropping features off cars.

 

Thanks for your replies guys.

The thought had crossed my mind about the plates being on the wrong car.
The plates and the VIN number both correspond to the details on the hyundai finance agreement.

Just over the xmas period i'm avoiding using the car. I work in a hospital and hospital car parks are renowned for scratches and scrapes.....knowing my luck i'd get a massive dent on the car in the interim of knowning what they are going to do. After the xmas period my wife will need to go to work, so we will need access to two cars again!

My original order form, finance form, basically everything clearly states its a "tech pack" version. I also have email confirmation that I ordered a tech pack version of the car.

No point checking with local hyundai dealer about software updates. The tech pack includes premium seats, self parking etc which need different hardware rather than software.

What i just don't understand is how a dealer can miss this? Surely it cant be that difficult when supposedly doing the PDI that you are providing the customer with the correct car. There are only 3 trim levels and two engine sizes!

The problem is the small print in all these contracts have so many get out clauses for the leasor. What i worry about is if they turn round and say "i signed for the car", though am sure legally they haven't got a leg to stand on when the have provided the wrong car. If they have just provided two people with the wrong cars i shouldn't expect them to just switch them over, what if the other guy has been using it normally and notched up 200 miles on the clock. Mine was delivered with less than 15.

 

You ordered a new car from the lease company and you are entitled to a new car, to the spec as agreed on the new car order, which I guess you have not seen. Your contract is (I think) with the lease company and you need to deal with them - i suspect it is their error - as they have not delivered the goods you ordered. Like @1soupdragon1 I also suspect one of their other customers has a car with a higher spec than expected...
The problem will come when Hyundai respond to the lease company with 'well, you can have a new car, but the lead time is (e.g.) 5 months, but with the chip shortage, Covid, blah, blah, we cannot guarantee it will not be next Autumn....'
I'ts gonna get messy....

 

The problem will come when Hyundai respond to the lease company with 'well, you can have a new car, but the lead time is (e.g.) 5 months, but with the chip shortage, Covid, blah, blah, we cannot guarantee it will not be next Autumn....'
I'ts gonna get messy....

This is my main worry, through no fault of my own I may be put to the back of the queue. Though i don't particularly want a car i didn't order particularly as i'm paying so much for a lease. The problem for me is I need a car at the moment, so I will have to negotiate something in the interim....though suspect they'll say its not their problem.

 

The lease company have nothing to lose but their reputation. If they take the car back they'll be able to sell it for more than they paid. And if they reduce the cost to you they'll still be in a good position as I am sure they'll base the new cost at a commercial level.
I wonder who has your car and what will happen to them?

 

I’ve been in an almost identical situation but with an Audi that I purchased. Luckily for me I spotted it on collection at the dealer. In the end I just kept the wrong car until the right car was built and delivered 3 months later. In this case I would expect the lease company to flex their muscles with the dealer and I’m sure a “right” spec car will appear. Dealers always have demonstrators and “stock” cars on order.

And you are absolutely correct to minimise use of the new car. You are responsible for it and the less used it is when you phone them on Wednesday the stronger your position.

 

very interesting. I wouldn’t mind keeping the car until they get the one I actually ordered, providing they charged me the lease price for the cheaper car in the interim. My worry is as I have not used the car (except for a ride round the block) they will just request the car back and leave me in the lurch. It won’t hurt them, as the car is registered as owned by hyundai finance so they can just give it to another person who wants a lease “as new” rather than if it had 100 miles on the clock and they’d be less able to do so.

 

I suspect you might be pleasantly surprised at how seriously they will take this.

They have basically bought (and paid for) the wrong car. They've even more cause to be unhappy with the supplying dealer than you do,

They're also in breach of their contract with you. They'll sort you out, I'm sure of it.

 

I suspect you might be pleasantly surprised at how seriously they will take this.

They have basically bought (and paid for) the wrong car. They've even more cause to be unhappy with the supplying dealer than you do,

They're also in breach of their contract with you. They'll sort you out, I'm sure of it.

I hope you're right, will hopefully find out tomorrow!

My understanding is the "leasing group" also own the hyundai dealer it came from, so rather than being unhappy, i suspect it'll be more an "oops".

Does anyone know of any official VIN databases that I can put my VIN in and see exactly what model comes up. I remember seeing on one of the ioniq threads (on either this or ioniqforum) there was a european hyundai website where you could put your vin in and see if there are any updates etc, but can't for the love of me find that thread again!

 

I really don't think you'll have a problem.

BVRLA are aware of a general issue in the industry BVRLA Managing expectations when delivered vehicles don't match those ordered but that's more for car with little bits missing - not a complete pack that can't easily be retrofitted.

I suspect you'll have to reject and request a loan car (at no cost) from the dealership while they source you a new one.

 

Just drive it as normal. Email the lease company now. Chase when they're back in the office.

The guy across the road from me had a similar problem where the car delivered wasn't what he ordered. The dealership kept offering him cash to accept the different car, but he stuck to his guns and they had to order him a new car. And he had a courtesy car while he waited...

 

Just drive it as normal.

I think that's bad advice. You KNOW it's the wrong car. You want it swapped for the right car, you'll have much more leverage with everyone involved if you can honestly say you stopped using it as soon as you knew it wasn't what you ordered.

 

Or this one?

Hyundai VIN Decoder | VIN Check, History, Specs, Recall Info and more!

 

Thanks. It was a slightly different VIN checker i remember. The hyundai germany one just says no updates, and the generic VIN checker said my vin was invalid.

I have stopped driving the car, i only put 3 miles on the clock. I emailed them on the day of delivery (in the evening when I realised it was the wrong car) and will call them tomorrow when I can whilst at work. From Thursday onwards I will have to drive the car to work, as I wont have access to the other one, and public transport isn't a convenient alternative (and given this is not my fault why should i be inconvenienced!) . So lets see what alternatives they offer. I would accept having a temp car at no charge whilst waiting for a replacement, or a replacement in a slightly different colour if available immediately. Don't think i'd take the current car unless there was financially a very very good incentive.

 

You do have a small window of opportunity to test the car thoroughly and be certain this is the car for you, but I agree with the comments above - use it for the minimum that you have to and get everything in writing.

 

It is a very interesting discussion and I see both arguments for and against using the car. Of course it is a very unique circumstance that I can’t contact the company for 6 days after getting the car.

You could argue that I've already paid my first month lease payment in advance, so given that, I should be perfectly entitled to drive the vehicle, especially since I’ve paid more than the vehicle is worth (as it is not the correct model) Again it can be argued that this is their obvious fault, there should have been checks that they were providing the correct vehicle. what did they actually check At the dealer? (They had plenty of time as I delayed delivery for 10 days as I was away)

On the flip side as others have said. You don’t want to put anything to your disadvantage as you just don’t know how the lease company will play it. Will they hide behind the “you signed and accepted for it” gambit. I think this is more of an issue if there are imperfections or scratches on the car and then you want to return it, and less for a blatant wrong car error.

The main reason why I haven’t used it yet as I mentioned above is that I didn’t want to tempt fate, and over the Xmas period although I was at work throughout, I was able to take my other car as my wife has been off. I can do this until Thursday, which leaves me tomorrow to get in touch with them, get some clarity about the situation and ensure everything is agreed. Though i suspect there may be a bit of “we will look into it and call you back” which may take a few days. As I have left The car as new as possible I will expect not to be charged for this period where I have the wrong car. We’ll see what happens.

similarly if they find my actual car or an alternative and I see there is 50-100 miles on the clock I would not be happy to accept it. Having seen that this car was delivered with 9 miles on the clock hats the benchmark +/- 10 miles I would be willing to accept. If you’re leasing a new car it should mean new car, otherwise if it’s nearly new or demonstrator like you should be compensated as such right?

 

I take your point about having paid something already but in your position I’d want that back. And the more you use the car the less you’ll get back.

I don‘t know about Hyundai but on a VAG car they can zero the odometer if the car has done less than 50km so the buyer can take delivery of a car with 0 miles on it. But if you research the term ‘delivery mileage’ it’s up to 200 miles according to the BVRLA website.

I would be straight with them. And firm. You didn’t get the car you ordered. And you expect them to get you the car you ordered and to keep you mobile until that car arrives. And if they can’t get you a car for 3-6 months then they need to sort you out with a loan car in the meanwhile.

They entered into a contract with you. And they haven’t delivered. I always like to remind people that it’s not how you cock it up, it’s how you sort it (or not) that people remember.

 

I’m with the “don’t drive it” camp. You’re basically looking to reject the car as it’s not as described - the first piece of advice in any rejection process is to stop using it immediately. They’ll likely argue if you’ve put miles on it “well the pack can’t be that important you’ve been using the vehicle fine” etc. It’s also very unlucky that they’re not contactable over Christmas (again, reasonable in isolation for companies to shut down but unfortunate timing).

Very interested to see how they approach this situation, however. Best of luck.

 

Interesting. They could argue that using the car after you realised the error implies acceptance of it as is. I would therefore not use it but instead insist on compensation for out of pocket expenses due to their error and a loan car.

 

That is an astonishing leap! I challenge you to find legal precedent for such a contortion!

They haven't delivered what he ordered. End of story.

Him using the product while the supplier took their time correcting the issue is irrelevant.

 

well, as many had expected….
The lease company are saying the “dealer” had ordered the wrong vehicle. Absolutely breathtaking that in the 4 months between order and delivery no one checked once that the correct car was ordered, and even when the vehicle arrived no one checked that it was the correct vehicle. (Given that my order documentation and finance documention all state the correct vehicle ordered it is very disappointing) I would have understood if they ordered the wrong vehicle and were billing me for the wrong vehicle, but to bill me as if I got the correct one without anyone checking is not good at all.

They have basically said if I want to keep the existing vehicle the dealer would work with the lease company to “negotiate” a reduced monthly payment (without actually telling me what that is)

if I didn’t want the vehicle and want the one I actually ordered they would collect this car and order a new one with a lead time of 20 weeks.

the person who dealt with me is back from holiday tomorrow so will speak to them and see if I can find an amicable solution. I’m not looking for ridiculous compensation, but I am expecting much better than get to the back of the queue, seeing as this is not my fault.

there is only £20 difference a month between the tech pack and non tech pack versions of this car……and if I’m paying over 500 a month for a car I should be getting the one I want, and not having to settle for someone else’s error, unless the “discount” is a substantial one which I highly doubt will be the case as it is a car in demand.

I’ve at least been given the clear to be able to take this Car to work tomorrow, negating that issue.

what would you guys do?
will keep you updated.

 

what would you guys do?
will keep you updated.

In all negotiations, you really need to be clear what outcome you are looking for. In some ways it may be easier to just tell the lease company your expectation and let them respond.

In this case I would want
1. To see evidence that this was a dealer error
2. To have the dealer fast track a car in the spec you want. If the dealer screwed up then Hyundai should be able to help in some way to cut the leadtime.
3. To keep the car you are in today until the fast tracked one arrives but pay £50 per month less for it.
4. To have the dealer include free service and maintenance for the life of the lease (this shouldn't coat them much).
5. A proper apology!

 

I’d want the car I ordered and to keep that one ‘till it got there. That’d be my starting point anyway. They’ve already registered the car in your name so it’ll be “used” and therefore a few thousand miles will make no difference to the value. In fact the dealer will probably be able to sell it for list and an “in stock, ready to drive away today, nearly new” car, in 6 months when the actual car is delivered.

 

They’ve already registered the car in your name

I thought lessees only counted as registered keepers rather than owners?

 

Car has to be in your name. Otherwise they wouldn’t know where to send the parking fines.

 

They send them to the leasing company and the leasing company sends them to you.

 

As others have said the car is owned by the finance company, the v5c is in their name, you are never the registered owner. If you get a ticket then it goes to the finance company and then they forward it to you.

This therefore makes it in their interest to keep the car as they can easily give it to someone else as a lease, and considering how short supply the car is I'm sure someone would snap it up quickly.

 

Agreed, one of their business clients will definitely take this car on for a new starter, demand for company EVs is off the roof! The issue is how they source the correct car for the OP and how long it takes. I guess they may have an older EV back off lease, such as an iPace they could offer while waiting?

I rejected my second Ampera because I had ordered a MY13 and arrived to find it was a MY12! How a supposed Ampera expert dealer did that I don't know. In my case it was far easier and just kept my old one while they sourced the correct. I do feel a lot of sympathy for OP as it takes the shine off what is supposed to be an exciting day

 

Yes, and they contracted to get you the car you ordered. Not the one that was delivered. They can blame the dealer, but your contract is with the leasing company. Just point out that you will make your own arrangements (hire car etc.) until the new lease car arrives and bill them for the costs. Or, at their option they can supply you with a loan car. There are case studies on the BVRLA website regarding this and the leasing company always loses in court. Sadly I can't link because you need to be a member to log in and I've been using someone else's login details.

 

The best solution is probably that you rent the one you have for a reduced rate until your one is ready...

I would expect a substantial discount for inconvenience!

 

So is it the quality of the audio or the volume you have an issue with?

The volume might be that the gain on the source is a bit low, you can set them independently in audio settings.

I can’t help with the DAB I’m afraid.

 

It’s both really. It’s just a bit underwhelming but I’ll get used to it! That and the annoying omission of a manual button for the heated seats and heated steering!

 

So the update is…..

they’ve managed to find me a new ioniq 5 with tech pack in my chosen colour for delivery in mid March (as opposed to to full wait time of 16-20 weeks) and until it arrives I am allowed to use the current vehicle but will pay a reduced lease fee by £40 a month.

im tempted to ask them to bundle the boot liner in as part of the package as in fairness they are getting “rent” for the vehicle from me and then will prob sell the vehicle at a profit.

 

Sounds fair.

They’re fixing the issue in a reasonable timeframe and you have an acceptable car to drive while you wait. Sounds like a £20 discount on renting your less-preferred car which is a token is suppose.