I can’t see it - do you have a link?

 

No, that's the point !

All my monitoring has stopped, logged into the ze services website and got the above.

My Renault app still not available, and the old website is off , so at the moment no remote connection at all !

 

Can’t see on iOS App Store either

 

Links go to the App Store, but hits me with a ‘not available in your region’ message.

 

Are they using interns for these tasks?

 

Ah, Renault.

Just when we thought you couldn’t suck any harder at the Internet, you exceeded our wildest expectations.

 

And if you try to log in from a PC (of all things) using a browser you get the same message. So now we can only do anything with a mobile phone (if and when it works).

The browser interface was fine, and could be driven from anything. Why take it away?

 

To downplay a bit the expectations... apart from giving you the car status (state of charge or time to full), some limited tidbits (program preconditioning, program charging) and some information about the contract, the app doesn't give much, to be honest.

You can tap the button to start manually the preconditioning of the car, but nothing will happen, regardless of whether the car is plugged in or not, locked or not etc.

The navigation planning works fine, but it's sent wrongly to the car... Which is a bit of bummer really.

 

Spoke to Renault earlier after their twitter account sent me down some weird rabbit hole while trying to get it working.
Basically they don't know when the app will be released in the UK, but promised to let me know when they do.

 

Oh

 

Great now I've lost timer remote conditioning, but Zeddy still works though wonder if the pre-condition still works? I'll try and report back.

 

Still works on Zeddy!

 

Zeddy won’t even open for me. Home screen just fades for a second or two then returns to normal but no open app 😩😩

 

Not for me.. Zeddy asking me to log in and gives an error whether use credentials for Z.E. Services or MY Renault.

 

ZE Services and My Renault are different systems, they use different credentials for logging in. Use ZE Services credentials for ZE login. For My Renault you will need to setup a new account (not sure if possible directly on renault's website).

 

Can we just all agree that they’ve properly screwed the pooch on this one?

I suggest switching to the French, German or Spanish App Store if you want a working App for your Z.E. 50.

 

Can we just all agree that they’ve properly screwed the pooch on this one?

Even worse, they've put all of us with earlier models in the same situation, with no app. I've lost all remote capability for our ZE40.

Google Play only lets you change country once per year - at least that's what their help system says, so I've not risked it.

 

Only if you speak French ,Spanish or German all apps are locked to the native language

 

Yeah, but the important bits like SOC you will understand.

 

I have nothing to add to this discussion other than a howl of exasperation.

Ah well, I suppose it's not like anyone is doing much driving right now... 🙄

 

Silly old Renault.... they never do a good job with the app. Thats twice they've screwed it up.

 

Third time's a charm, or so they say

 

Third time's a charm, or so they say

The original app was ok, its gone down ever since.

 

I gave their connected services team a call (number is 0344 3690000 if you want to call too).

I was told that they were trying to merge the two different websites (read: databases), for ZEServices and My Renault and made a mess of it.

They thought they'd migrated both successfully, but realised after they'd taken down ZE Services and before they'd released the iOS and Android apps. So they're stuck inbetween with no apps and no ZE Services.

No timeline for fix.

 

Aaargh, not clever

 

They should have asked for testers first before fully switching over 🤬

 

So is anyone going to change the misleading title of this thread?

 

Done 😀

 

Done 😀

But the title of the thread should now be "My Renault app AND My ZE Online BOTH not working in the UK"

 

Actually to be a pedant, how about


Neither My Renault app nor My ZE Online working in the UK"

 

...but still a bit shakey on the continent.

 

Maybe just change the title to ‘Title discussion’?

 

Now we’re getting meta.

It’s become a title discussion about a title discussion.

 

The old ZE services app is now running again.