New BP / Polar Instant app

electricdriver · Nov 6, 2020

Has anyone successfully started a charge with the new app? I downloaded, followed instructions to register and it correctly showed the credit I had carried over from the old app. Tried to use it yesterday and it failed multiple times with an "error - contact support" message. Phone call to their "help"line went unanswered so, being on something of a tight schedule, I gave it up and went to a nearby Instavolt.

If anyone has had success, I'll try again. Otherwise, I'll ask for my credit back and delete the app, life's too short to be messing about with unreliable systems such as these.

80698 · Nov 6, 2020

It works, but only as well as the old Polar Instant app did. They both suck. (As does the Polar network itself imo.)

If better networks like Instavolt are nearby, you should absolutely continue to use them as your preference.

electricdriver · Nov 6, 2020

As I feared...! Thanks, will see if they'll give me my money back 😡

HandyAndy · Nov 6, 2020

BP's email says you won't be able to login using the old Polar app after Dec 1st, so I'll keep mine as-is until then! Maybe they'll have patched it up a bit, before I swap. There are several Polars near where we visit Mum-in-law, so I really need this app to work for me.

dapprman · Nov 6, 2020

Could never get the Polar app to work, but have not had a problem with the BP Chargemaster one.

electricdriver · Nov 6, 2020

Opposite way round for me...the old app worked fine, if a bit clunky...new one is both clunky and completely ineffective 🤔

Lutek1000 · Nov 6, 2020

I've had no problem starting and ending my charge. Bizarrely I've been charged for another session the next day on the same charge point.
After email to cs they applied the credit back.

Jonathon Marshall · Nov 8, 2020

Tried the new app today. Load of rubbish. Was still trying to connect to charger 30 minutes later by which time I had finished my shopping at Aldi. The old app used to work for me. The new one is a pile of crap.

WonkoTheSaneUK · Nov 11, 2020

It's official. I just got an email saying that Polar Instant is dead.

We're changing the way you access our network

electricdriver · Nov 11, 2020

Err...yes. Unfortunately the new app is the one I was referring to. As opposed to being buggy, slow and unreliable this one rings the changes by simply not working at all.

MrMoonUK · Nov 12, 2020

New app worked fine for me when I lost my polar card

New BP / Polar Instant app

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