EDIT: Actually, it is Indium Grey.....my fault.

 

I think it took a while for ours to get properly registered. I couldn't connect to my car at all the first two days. I'd suggest just trying it periodically for a day or so, it should work eventually.

I suspected the issue was something to do with the large number of new cars being registered in September & the system just couldn't keep up.

 

It can be a bit temperamental - I seem to remember that when I first set it up I had some connection trouble, but then I sat in the car with my phone, and created a personal hotspot which then allowed the car to access the internet easily. It was smooth sailing from then on.

 

I think the app is really wobbly if there’s not a strong signal. They may be rubbish though.

Your car is the colour I would have chosen if one had been available (actually that or the Urano grey). It looks great!

 

Thanks for posting this issue. I too have a brand new eGolf (Oryx White) and I tried Car Net in the car and got the error too. I will persist and keep an eye on this thread for further solutions. I haven't tried to pre-heat the car yet - mainly on account of me not having my charging point installed at home yet (which is due to be Pod Point) by the way.

 

I am the same it works via the app but in the car it doesn't it may require a hotspot for it to work.
Have any of you had the identification video call yet?

Sent from my Pixel 3 using Tapatalk

 

I am the same it works via the app but in the car it doesn't it may require a hotspot for it to work.
Have any of you had the identification video call yet?

Sent from my Pixel 3 using Tapatalk

I needed to connect the car to my home wifi (on the drive) for it to work.

 

[Last Monday so newbie first post] Not sure if this is a factor but My Sales Exec. took me through the registration at hand-over, in the car, and specifically connected my iPhone via its Personal Hotspot to the car to do it. It registered, in what seemed to me, a matter of minutes.

 

That's how you get the car to register itself on the system, yes. But some of us had trouble connecting to the car from the WeConnect app even after the car says it's successfully registered. Both my son & I had the same issue when we collected our cars. After some retrying both started working after around 24 hours or so.

 

My carnet setup wasn’t smooth either, spoke to a very helpful German gentleman in the end, who assured me that the servers in Germany would need to update.

I was a bit sceptical, but sure enough the next day it was working fine.

Hopefully it’ll all sync up soon.

Like the colour too, same as mine!