I can only tell you what I “believe”with regard to mine
I believe it should have an inspection at 1-3-5 years

The wording in the Ts and Cs, as you note, implies otherwise

However, at ~£70 for the inspections, I will be doing them in any case 👍

 

This came up in my posts - towards the bottom of the first page
First impressions | Speak EV - Electric Car Forums
Rawy5486 says that his Kona2 starting asking for service as he approached 10,000 miles.
How can a service be "optional"?
I did take the 10k service though, not a lot of money in the great scheme of things, and thinking about breakdown cover!

 

Service interval on the new Kona is every 2 years, but the dealers have an 'offer' where they see it every year. This is a either a way of making a little money, or a 'piece of mind' thing depending on the way you look at it.

So the services in years 1, 3, & 5 are around £60 - 70, and are mostly topping up the windscreen washer bottle and making sure the tyre tread is wearing evenly.

Services in years 2, 4, & 6 etc. are the ones Hyundai state are needed.

 

Service interval on the new Kona is every 2 years, but the dealers have an 'offer' where they see it every year. This is a either a way of making a little money, or a 'piece of mind' thing depending on the way you look at it.

So the services in years 1, 3, & 5 are around £60 - 70, and are mostly topping up the windscreen washer bottle and making sure the tyre tread is wearing evenly.

Services in years 2, 4, & 6 etc. are the ones Hyundai state are needed.

Sorry to revive this statement.
Ours is a new-gen2 Kona. We got it last December at 4 months old.
The display has now suggested a service is due.
The documentation with the car has a near empty Service Book - just a PDI stamp from the garage with no dates!
BUT.
The service intervals shown are clearly every year….but I can see is a generic book (options to tick 1 yr/10k, 1yr/20k, Scheduled or Interim.

I will call the garage later….but given the garages these days know so little, how do we find The Truth?!!

As an aside…what would be a reasonable price for the Year 1 service to expect?
Thanks

 

At my 10,000 mile "optional" service the technician did spot some sidewall damage (including visible cords) to a front tyre for which I was grateful as I hadn`t noticed it. Maybe that stopped an incident further down the line, but a new tyre was fitted.

 

Resurrecting this thread - now we're 3 mths into the car and mileage is building rapidly - local dealer is adamant service interval is 1yr/10K miles.

I chatted (via the web page) to Hyundai customer service and they said same. I pointed out the service plan on the website says the annual service is optional and they repeated that the car needs to go to the dealer every yr/10K "according to their internal document". This will mean our car going to the dealer twice a year, which is fine if it needs to, but a bit annoying if it doesn't.

Does anyone have better info?

 

If you're talking to Hyundai CS you could ask them which models the 2 years applies in "it could be yearly or every 2 years/15,000 or 30,000km".

That might force them to admit to the Kona EV being 2 years. I suspect otherwise they're just answering "what they know" and not going and finding out the correct answer.

 

I sent them an email (I like this stuff to be in writing) - got to love their reply:

"REF - HMUKxxx

Good Evening Mr xxx

Thank you for your email.

Kona Ev vehicles, are to be serviced every 20,000 miles or 2 years.

We offer an optional service after 12 months, this is to ensure the cover of roadside assistance is still active, to have the optional service is down to you.

Servicing at the correct schedule is vital for the warranty coverage, I hope my email has cleared any confusion for you.

Kind Regards,
xxxx"

Of course I have replied pointing out that roadside T's & C's say cover is 2yrs from new and 2yrs from each service.

A local dealer insisted the interval is 10K/yr but when pressed said not doing it doesn't affect the car's warranty apart from the paint / body warranty - they claimed that wouldn't be valid without an annual inspection.

 

They've now "clarified" that our Dec 24 registered car has roadside cover until Jan 26!

Perhaps it's just me - everyone I deal with these days seems to be completely useless.

 

So just one year, not 2 as many believe

 

They've come back and confirmed 24mths from new for assistance, and that it extends for 24mths from each service.

Phew - that was hard work! Apparently owning a Hyundai is "an enjoyable, worry-free experience".

 

I'm in the same boat at the moment. Keep getting "1st year service" reminders from the local and the sale dealer (they are different for me). I tried chatting to the Hyundai UK chat bot, but the only thing it managed to get out was "Do you want me to direct your query to your local dealer?".

The car is bugging me as well, every time I start it. Can I simply remove/reschedule this service reminder from my infotainment?

 

If you Google how to reset it there's a bunch of suggestions - might even be in the manual (I haven't looked)?

How does the local dealer know about you? TBH, despite all of the above, for the sake of the £63 one of the local dealers suggested it would cost, I may try and take ours in if it hasn't needed to go in before. One of our daughters is using the car - she's a teacher so taking the car during the week is awkward (means us swapping cars around and she lives a few miles away) and it's amazing how many things she'll have on during holidays (including going into school some of the days).

With her current use (around 1500 miles per month) it might just make it to the summer holidays which at least gives some space, although on her last car she ended up taking the car on the last Saturday of the summer holidays, only for the dealer to have a power cut that day!

 

If you Google how to reset it there's a bunch of suggestions - might even be in the manual (I haven't looked)?

How does the local dealer know about you? TBH, despite all of the above, for the sake of the £63 one of the local dealers suggested it would cost, I may try and take ours in if it hasn't needed to go in before. One of our daughters is using the car - she's a teacher so taking the car during the week is awkward (means us swapping cars around and she lives a few miles away) and it's amazing how many things she'll have on during holidays (including going into school some of the days).

With her current use (around 1500 miles per month) it might just make it to the summer holidays which at least gives some space, although on her last car she ended up taking the car on the last Saturday of the summer holidays, only for the dealer to have a power cut that day!

I'm fine with the instructions on how to change the service reminder. I have already found it in the infotainment.

I have been to my local dealer, recently when they failed to update the ISLA (speed limit mute) twice! Even if I decide to go for the 1st year service, I will probably go somewhere else...

Do you have any idea what is included in the £63 offer? I'm especially interested if they "rotate the tyres", as my IONIQ has a recommended tyre rotation at 7500mi, which I just passed.

 

Sorry, I misread your post - you were asking for "permission" to reset the reminder, rather than how to do it.

I asked the dealer what they did and he basically mumbled. He leaned on "it's a body check for the warranty". Hmm.

For £60 there's no way they're putting it on a ramp and rotating the wheels. That wasn't even an item on the old Kona schedule - it was every 2yrs/20K miles.

There's an Ioniq EV 20K miles schedule sheet elsewhere on here and the 10K column is just blank. It seem to be more established that Ioniq is 20K miles - owners report dealers telling them it's 20K/2ys.

 

So is it definitely 2 years or has nobody confirmed 100%? I have a lease Kona so need it concrete really.

 

I too have taken this up with Hyundai as I am soon replacing my 'old' Kina EV for a new Kona Ultimate.

Hyundai UK have just responded:

To clarify, your new Hyundai Kona EV requires a service every 2 years or 20,000 miles, whichever comes first. This must be carried out in full to avoid affecting any warranty claims.
Roadside assistance is also included for 24 months from the date of registration and is renewed for a further 24 months with each service for your vehicle.

Interim services are optional and can be carried out in between regular scheduled services. They typically renew roadside assistance; however, as your vehicle comes with 24 months of roadside assistance through each service, interim services will have no impact on any warranty claims.

I have attached the service schedule for your vehicle along with the warranty and roadside assistance terms and conditions for further clarity.

 

Be interesting to know if there's a checklist for the optional interim service.

The dealer I spoke with said that it's basically just a body check. I see that's not listed on the 20K sheet above which makes me think they literally do nothing.

I'm was minded to take it in - the trouble is that if they can't provide a schedule of work I'll get into an argument and refuse to pay.

 

Picking this up, as our car is rapidly approaching 10K miles at 8 months old.

I called a local dealer, mainly motivated by wanted to get the car "registered" as we bought it from a broker. They were, again, absolutely adamant that it needs an interim service, particularly to renew the roadside cover. I pointed out that on several of the newer EV models it's two years "Oh - we only ever renew it for 12mths"!

I asked what was done at this interim service. "It's basically a body check, but it's vital to maintain the body and paint warranty".

The dealer can't do it with a waiting appointment until the end of the month (they'd told me a week or so when I spoke to them three months ago) so we're going to be really pushing it on the mileage.

So I went back into the email back and forth with Hyundai UK. First answer was "I recommend an interim service".

I queried if that was a personal recommendation or Hyundai UK's position for the body warranty. She came back that she'd checked with the warranty department and they'd advised that an interim service should be carried out in year 1 and then every other year. FFS!

I then asked what does this interim service consist of and she sent me a very blurry jpeg of the Ioniq5 service schedule dated 08/21, of course pre-dating the 2yr service regime (a copy of which has been posted earlier in this thread).

I've queried this but I think they may give up answering at some point.

I notice that there's a service update to do with the 12V battery but I'll be gobsmacked if the dealer does this while it's in as all they're expecting to do is walk around the car.

 

I got an email invitation for my 1st year service from my local main dealer. I queried it with Hyundai directly (did not even bother with the dealer) and this is what I got back:

I can confirm the servicing schedule for your vehicle is, 2 year 20,000 miles (which ever comes first)
I hope this clears any confusion surrounding, the servicing of your vehicle.

I haven't bothered discussing it with the dealer, but when my car had its ICCU adventure, they did ask me: has it been serviced? And I said: no, it is on a 2 year service schedule.

That was it.

 

Latest answer for Hyundai CS:

"I’ve contacted our Warranty Department to confirm the required schedule for paint perforation inspections in order to maintain warranty coverage.

They’ve advised that an interim service should be carried out in the first year of ownership. The inspection schedule should then follow this pattern: at 12 months, 36 months, 72 months, 96 months, and so on, continuing at similar intervals."

🤷‍♂️

 

Sounds like they are just making up for their lack of work between the 2 year services 🙄

 

It's mad really - they came back quickly yesterday and said "To clarify, the 1-year interim service is entirely optional."

In reality, there simply isn't a 1yr interim service on 2nd Gen Kona. The dealers (I've spoken to two) have no intention of doing an interim service, all they're doing is a body check and they both insist they'll be renewing the Roadside cover (one made a big thing of telling me how much that was worth).

I think what's going on here is the 12yr anti-perforation warranty is a separate thing from the main 5yr warranty. However there's nothing I can see in the public domain that mandates an annual inspection. It's an issue on other marques too, as with physical service books there's often a separate box to stamp for the body check and it's rarely done. No idea how that's dealt with with virtual service books. I don't know if the Kona EV service book has a body stamp section (daughter is using the car but I'll have a look next time it's here).

It's a bit ridiculous to say the car has 2yr service intervals but then mandate an annual inspection.

In reality, as the car is on track to do at least 15K/yr it's not going to be much over 12 mths between services anyway but Hyundai is known for being pedantic about warranty timing.

 

It's mad really - they came back quickly yesterday and said "To clarify, the 1-year interim service is entirely optional."

In reality, there simply isn't a 1yr interim service on 2nd Gen Kona. The dealers (I've spoken to two) have no intention of doing an interim service, all they're doing is a body check and they both insist they'll be renewing the Roadside cover (one made a big thing of telling me how much that was worth).

I think what's going on here is the 12yr anti-perforation warranty is a separate thing from the main 5yr warranty. However there's nothing I can see in the public domain that mandates an annual inspection. It's an issue on other marques too, as with physical service books there's often a separate box to stamp for the body check and it's rarely done. No idea how that's dealt with with virtual service books. I don't know if the Kona EV service book has a body stamp section (daughter is using the car but I'll have a look next time it's here).

It's a bit ridiculous to say the car has 2yr service intervals but then mandate an annual inspection.

In reality, as the car is on track to do at least 15K/yr it's not going to be much over 12 mths between services anyway but Hyundai is known for being pedantic about warranty timing.

Curious.
So what do they charge for this body check including roadside cover?!

 

I just checked and the nearest dealers to me are quoting online £86 and £101. That's quite a bit more than when I last looked.

 

Is that an EV specific service or...?

 

To close this out, as they say, I've cancelled the upcoming "interim service" visit.

Hyundai UK confirmed that, for body warranty purposes, the mileage doesn't matter, the car just needs an annual check.

So what we'll do is get the car serviced just before it's 1yr old, and then annually. It's likely to do something like 15K/yr, possibly more.

Once it gets to MOT age it's going to need to go in annually and if having 10K checks too it would have ended up making three visits a year.

On cancelling it, the dealer told me about the service campaign to carry out. I knew about it but didn't think they'd do in the 30mins they said they allocate to this visit. They said it wasn't important and will be done next time. As best I can gather it's to do with 12V battery charging. The car is parked at an airport at the moment so let's see if it survives that!

 

You can get the price on the Hyundai website for your dealer (they vary by dealer) - local dealer quoted me exactly the same on the phone as their price on the web.

The truth is in this thread! There's no annual / 10K service as such. The dealer will do a body check, and I presume the usual dealer VHC. They may tell you they renewed the Roadside cover but it's valid for 2yrs anyway.

 

But the first is at Year 1, then 3, then 5….?
Curiously, if I look online, the services offered are 1 or 2 year 🧐

Anyway….we have booked it in!
Will ask them to give their thoughts then 🤷‍♂️

 

Hyundai don't help matters by referring to it as "Optional", but then saying (by email) it's needed for the body warranty.

Neither of the two dealers I asked suggested it was optional.