[Elbee]

That's because there isn't a DC problem. Plenty of owners charging at the correct rates, just read/watch all of the reviews out there that show this, plus user accounts in this forum (and other forums). The evidence is there, the car charges faster than the 25kW that Elbee says his charges at. Maybe he has a problem with his own car though.

Charge curves attached below (from Fastned data).
View attachment 151688 View attachment 151687

[/QUOTE]
Thanks Andy

I have played around with the SeatConnect App as someone suggested. Put slider down, saved, then put slider back up to Max and saved again. This may just be a software/App issue but it’s all a learning curve. I bought this car as a ‘toe in the water’ experiment. It isn’t my main car so it is good to learn on. 150 mile journey tomorrow should provide me with some experience with chargers from Bristol along M4 (charging at Reading Services or just beyond), and then down 329M/M25/M23 to approx Gatwick area. Just hope I don’t have to drink too many coffees whilst I wait!

 

[NibblyPig]

150 mile journey tomorrow should provide me with some experience with chargers from Bristol along M4 (charging at Reading Services or just beyond), and then down 329M/M25/M23 to approx Gatwick area. Just hope I don’t have to drink too many coffees whilst I wait!

My advice is charge at Tesco superstores, the price is the lowest I've seen (25p/kwh) and they have always been very reliable. Plus you can go inside and have a cheap sandwich, use the bathroom, and browse the clothing or whatever for 25 mins.

The seat mii will do approx 170 miles if you keep your speed around 55mph. Use zapmap and click through into the details to check the charger exists and works - I went to one at strenham services once to find a literal hole in the ground where the charging should be. Had 10 miles of range in the tank, crawled along the motorway, got stopped by police, ended up at a nearby hotel, the only point in range, with 6 miles left... It barely made it up the hill of the hotel car park! Fortunately the BP charger there worked, but it cost a fair bit more than 25p... This was at 2am!

 

[Andy]

Thanks Andy

I have played around with the SeatConnect App as someone suggested. Put slider down, saved, then put slider back up to Max and saved again. This may just be a software/App issue but it’s all a learning curve. I bought this car as a ‘toe in the water’ experiment. It isn’t my main car so it is good to learn on. 150 mile journey tomorrow should provide me with some experience with chargers from Bristol along M4 (charging at Reading Services or just beyond), and then down 329M/M25/M23 to approx Gatwick area. Just hope I don’t have to drink too many coffees whilst I wait!

How did you get on Elbee? Was it ok?

 

[Elbee]

Brilliantly! Stopped at Reading Services and did a quick top up (actually would have been sufficient without to do the 140 miles but tight). Much encouraged by a chap called Robert Llewelyn of Fully Charged fame. Car was faultless.

How did you get on Elbee? Was it ok?

 

[Andy]

Excellent !

 

[Robert Kenny]

I have a positive update on charging speed to report. Mark Tolson got the embedded sim re-activated at the factory - see below:

Dear customer.

We have successfully performed a reactivation of the embedded SIM card used in your vehicle to transmit data to the Seat-Connect systems. This reactivation is necessary for some electric and hybrid electric vehicles because the data transmission has to be blocked for reasons of data protection if there is no valid contract about the use of the Remote Access service package or if there is no primary user for the vehicle who is registered as a contractual partner for the Seat-Connect services. Please add your vehicle to the vehicle administration in the Seat Connect portal until 01.02.2022. Portal link below:

https://my.seat/portal/

This finally allowed me to access the settings on the SeatConnect App. I have set the charging rate to ‘Max‘ but charging is still at 3.6 kW. However the car is almost fully charged so possibly won‘t charge at full rate? I will see if fast charging works when car’s battery is down below 50%. But, as others have said, use the talkto@seatcars.co.uk e-mail address and Mark Tolson will hopefully respond.

 

[nabrU]

We have been dealing with the same issues with Mark Tolson for more than 5 months now. Had eSIM reactivated several times already with no joy of Seat Connect activated as Primary User and possibility to charge with normal speed.

 

[Elbee]

We have been dealing with the same issues with Mark Tolson for more than 5 months now. Had eSIM reactivated several times already with no joy of Seat Connect activated as Primary User and possibility to charge with normal speed.

I have taken my Mii to two main dealers to try to resolve problems with charging. First to Seat in Worcester and then again, just before Christmas, to Heritage Seat in Bristol. Neither has succeeded in sorting out the fact that the charge rate never gets above 28kwh in any setting! Mark Tolson is involved and it is going back to Heritage for them to have another go at resolving this. Their specialist is currently at VAG HQ in MK and is seeking their advice directly, so fingers crossed. We have tested the Mii - one return trip to Harrogate back to back with our BMW i3, and again last week to York return. The i3, on the same chargers, performs impeccably. In addition, we failed to get the new Instavolt chargers to work at all on the Mii (we have subsequently heard that it will only charge whilst the ignition is switched on!). It DOES work on the older InstaVolt chargers! A very strange situation altogether…

 

[freddietheone]

Hello SpeakEV people, I'm dropping onto here as a new SEAT Mii electric owner, where I traded in my gifted company car (I retired last March 2021) and was allowed to own my Ford Focus ST-Line Diesel, where I had bumped considerable mileage on to it over my time with the company - 110,000 + miles. I was offered a good trade-in price by DM Keith in York, where they had a Mii as an ex demonstrator. Love the car; it reminds me of my highly tuned 998cc Mini from years back, nippy, corners on rails and looks like a racing shoe-box!

I was not prepared for the newly installed home charger (Zappi on single phase 32A) to only allow 3.8kW to pass. It would work at 7.7kW on other cars, so what was the problem? DM Keith took the car in and did some faffing, head scratching and confirmed that it DID charge at 7.2kW on their workshop chargers - so no fault found. They blamed the Zappi as it charged OK with them.

Zappi technical advised that the Mii electric will only charge at 7.2kW with a THREE-PHASE Zappi charger unit, apparently and that this constraint is well known and not normally a problem 'on the continent' where a majority of domestic houses do have three-phase supplies. Impasse...

This was the point where I got to speak with the redoubtable Mark Tolson in Leeds on the SEAT UK helpline. (NOTE: He has now moved to the SKODA helpline and away from SEAT [April 2022]). He advised the CONNECT App and the Drive Mii app for use inside the car. Essentially on an iPhone they are BLUE and PINK respectively. He took all my details and checked the app was the latest (V1.7.0) and told me to allow a few days while Barcelona checked throughly name. number, etc and activated the software on my phone. This took about 4 days, where upon I was suddenly accepted as the PRIMARY user. Unless SEAT have been advised, merely requesting this via the app will do nothing.

Mark assured me that the Mii WILL charge at 7.2+kW on a single phase charger BUT the CONNECT software must be used to enable this to happen. DMK did not provide me with any guidance about the CONNECT app and possibly did not know? They seemed to not be fully in control.

I requested help by phone with the Spanish helpline for the CONNECT app, giving my details so they could call or email me - that was over two weeks ago and nothing has happened. I was therefore left to tinker with the software by reading this forum and seeking help from others. DMK were going to take it back in to work out 'the problem' but I have beaten them to it.

Persistent tinkering with the CONNECT app has finally worked and it is quite specific what one needs to do.

This may be repeating what has already been listed - but I have block-jumped through this thread looking for advise and not found a specific idiot's guide... this is what I did...

By a constant process of fidling around with the SEAT CONNECT app on my iPhone, I found a sequence and a set of conditions that allowed me to make the Mii electric actually charge at 7.5kW on my newly installed home charger.

You must have the latest version of CONNECT installed on my iPhone. 1.7.0.
You must be within range of the car - (I was actually sat inside it).
I had checked the settings within CONNECT and could verify that the charging was set to MAX, although the car would only charge at 3.6kW. This had been ''normal' for a few weeks.

The settings - without any guidance in the SEAT software, or handbook, you must check things this way: (CONNECT is the Blue icon).

1. Open the CONNECT software and at the bottom of the screen select VEHICLE, which is the middle of three buttons. Left is ACCOUNT and right is MAP.
2. Select the COG at the top right of the VEHICLE screen… this drops you into 'Vehicle Settings’
3. Scroll down the screen to a sub-section headed ‘Vehicle settings’ which contains three lines: Air Conditioning - 22.0°C, Maximum charging current - MAX, Minimum charge - 80%.
4. Select 'Maximum charging current’, which shows a horizontal orange line with a white circular marker to the right position and MAX in capital letters above. In greyed out text below you will see: Please select the current to use for immediate charging.
5. Try to move the white circular position marker to the left and immediately the top of the screen will show two blocks for choice: ‘Cancel’ and ’Synchronise’.
6. Move the marker to the left and select any value lower than MAX. Press Synchronise… some time passes before you can use the software again - about 1 minute for me.
7. Move the marker back to the right and select MAX. Press Synchronise… again, time passes before you can use the software.

The next time you use your single phase charger (at 32A) the Mii will now charge at 7.5kW! Hooray!

Points 6 and then 7 above seemed to be the means of unlocking the Mii to accept 32A at single phase (7.5kW) and not just to limit to the default 16A (3.7kW).

DM Keith were not able to check the single phase charging since they only have 2x three-phase units in their workshop.
A single phase limiting cable would have helped to check the settings on the Mii, which I believe DMK have on order.
You cannot believe what the settings say they are, within the software. (My mistake - I did).
You must alter them and synchronise twice.
(You could possibly synchronise just the once when the ’Synchronise’ button appears, but you need to have moved the selection marker to do this).
Best to set LOW and then to MAX and synchronise each time.

Nothing shows on the car that the MAX setting that is now selected is in anyway different from the original unaltered and unsynchronised version, first seen.
Similarly nothing shows that MAX has been synchronised on the software - some detail changes here would be good.

My car should have been set-up like this when I collected it and any SEAT sales outlet should know how to use the tools at their command.

I hope this helps?

Pester SEAT to enable the CONNECT software on your smart phone.
Then pester them again to make you the PRIMARY user, if this does not happen quickly.
THEN try the Synchronisation as above, if you have a newly fitted home charger that should work OK at 7.2+kW.

I am presuming the Minimum charge = 80%, means that is the limit set on the MAXIMUM charge allowed into the battery, never up to 100% which will alter the storage chemistry and degrade the battery? If anyone actually knows please let me know?

The most I have ever charged into the car (with a Granny Charger that I had to buy - car comes only with a cable) was 27.2kWh. I was down to a 10 mile level and had to wait nearly 13 hours while it trickled in. With my frugal driving style (hyper mileing) it showed a maximum range of 247 miles!!!

 

[freddietheone]

Thanks very much, yes sounds like that must be the reason, that's good to know, I've tried up to level 2 of the regen braking which feels great,.not had the 'courage' to try the more intense evels 3 and 4, does anyone know if the brake lights go on with regen braking even if you don't touch the acrual pedal, I have noticed cars quite close behind me when I take my foot off the accelerator on level 2 and just hoping the brake lights go on to when them if car slows down considerably without touching the brake pedal.

Hi Liz101, I don't know if anyone gave a reply, but the brake lights DO come on when using regen braking.

 

[freddietheone]

Thanks Andy

I have played around with the SeatConnect App as someone suggested. Put slider down, saved, then put slider back up to Max and saved again. This may just be a software/App issue but it’s all a learning curve. I bought this car as a ‘toe in the water’ experiment. It isn’t my main car so it is good to learn on. 150 mile journey tomorrow should provide me with some experience with chargers from Bristol along M4 (charging at Reading Services or just beyond), and then down 329M/M25/M23 to approx Gatwick area. Just hope I don’t have to drink too many coffees whilst I wait!
[/QUOTE]
Hi Elbee, I had to do a run from York to Wrexham which was my first beyond the range of the battery, where the greatest part of the journey was on M62/M60/M56 motorways. If you cruise at about 55mph, you will find that a large lorry with a square shipping container will eventually over take you and you slip in behind it as it returns to the inside lane. The turbulence at the back of the lorry trailer creates a very useful low-pressure zone and you can sit in there 'slipstreaming' behind the lorry. It is a tad close, perhaps, but the power required drops from about 1.5kW (on the dial) to less than 0.5kW. I managed to make the whole journey over the pennines and down to Wrexham and still had 66 miles range left on the clock. Driving in ECO+ mode. This gave me a Miles/kWh of 6.0... which is very efficient.

 

[Anahata]

My wife has a Seat Mii, and the trick with setting charging rate to low and then high again is what I've read before. I done it with hers, but TBH I'm not sure if It's worked because (a) I usually restrict charging to 3.6kW anyway on the charge point to keep in range of what the solar panels can do and (b) she uses the car so little we're never in a hurry to charge it.

 

[freddietheone]

Hi Liz - just to clarify (or confuse) I've never had the Seat Connect app working and mine charges at 7.2kW - so ts not essential.

Hi Inskip75, Your Mii will charge at 7.2kW if the charger is a 3 phase AC unit, without any CONNECT alterations. A SINGLE Phase 32A charger should give 7.2+kW but by default is set to only accept 16A. You must faff with the MAX settings. If your home charger (or whatever) is 3 phase, that's excellent.

 

[Inskip75]

Hi Inskip75, Your Mii will charge at 7.2kW if the charger is a 3 phase AC unit, without any CONNECT alterations. A SINGLE Phase 32A charger should give 7.2+kW but by default is set to only accept 16A. You must faff with the MAX settings. If your home charger (or whatever) is 3 phase, that's excellent.

Hi - my home charger is a Zappi and single phase and charges at 7.2kW and as mentioned earlier in the thread I've never had the Connect app working!

 

[freddietheone]

Hi again, OK, I give up... the set up on the Mii is weird!! Very nice car though, isn't it!? I'm very glad you had no problems.

 

[c.hawcroft]

Hi All, thanks for all the excellent advice. I had my e-sim activated and became primary user in the app. I have adjusted the percentage and played with the max control, but when I come to sync it says it can't and just switches back to the settings it was at originally. It has my correct current mileage and range so it must be communicating with the car? Is there a trick to this that I'm missing? Thanks, Cath

 

[Liz101]

If I recall when I synced the Connect app with the Seat Mii (was over a year ago) I sat in the car with the key turned to on (not sure if this was actually required but I had the engine on anyway!) And it synced pretty instantly when i entered my user name and password, it was only after it was all in sync that I then adjusted app setting for the charging speed to max and it worked first time, sorry if its a bit vague but there's not much more I can remember doing to be honest. I remember it was pretty quick and easy to do. Hope that helps!

 

[c.hawcroft]

Thanks for the super quick response Liz. I'll give it a go that way round tonight and see if it's happier with that