Kirsty- I just checked mine and it's connecting slooowwwwwwlllllyyyyy as ever. I agree it's not great. All other third-party apps use Nissan's API calls so they are just as slow.
Cheers Tony.

 

NissanConnect EV works (gets battery charge data labelled as today's) for my e-NV200, as does the slightly faster My Leaf app. That's on an Android phone.

QuickLeaf was updated on 9 April "to handle API changes." My Leaf was updated on 30 March to "restore compatibility for European vehicles produced after May 2019." NissanConnect EV had its update on 11 October 2021. If you've missed out the (usually automatic?) update to the latest version, they might well not work.

Can you coax the YOU+Nissan web interface into letting you log in? I don't use that very often, but it does have the message on the login page, "Already have a You+Nissan account? We have recently improved our security measures. If you haven’t already, you will need to change your password before you can access You+Nissan." If you can log in to YOU+Nissan but can't use any of the apps, there must be somethig wrong with phone or apps; if you can't log in to YOU+Nissan at all, sort that out first.

 

Yes I can log in on both the app and online on the YOU+ but neither will connect to car so I'm not sure if its actually then an issue with my car if others of you are still able to use the app/web interface

 

From within the car, can you connect to any of the "connect ev" services ? Or download new charger locations, those sorts of things.
As far as I can tell, my leaf reports status at various times, such as end of trip, and end of charging, and then when the app (or 3rd party tools) connect, they initially report what the webserver last received from the car. It's only if you force an update that it actively queries the car for status.

 

Also when driving you should see at the top of the display a blue icon of a car with bars to indicate the cellular signal strength. If it isn't blue then there is no signal. That could be because you are in a dead spot or there is an issue with your telemetry equipment in the Leaf.

 

I'm note sure what Connect EV services I should be able to connect to within the car- there is no option to download new charger locations but looking at the closest chargers it doesnt look up-to-date as it doesnt have a new podpoint supermarket one near us thats been active months.
The car icon is grey with a red line through it, although next to it there is a signal icon (a triangle on a stick) showing 3 bars.

 

And I've just realised the signal icon is my phone. So it looks like my telemetry has stopped working for some reason.

 

Yes you have no connection to the Nissan servers, so no updates. Does it change when you move the car? Or is it permanently with a red line through it no matter where you are?

 

Its permanently grey

 

You will need to take it to a Nissan dealer.
Is your radio functioning on all bands? The aerial may have issues if you have reception troubles. The telematics are tied into the head unit and contain a sim card (as in your mobile 'phone)for communicating with the Nissan servers.
You need to fault-find in a logical manner. As you are able to log in with a computer or 'phone it is not a software issue.
The head unit in the Nissan is intimately tied in with the vehicle functions, battery management, climate control, cameras etc. so if it is faulty you will need a direct replacement. Depending on the year and month of your vehicle, there are several versions. For instance, I have an April 2016 built Tekna, and there are 3 versions spanning mid-March to May 2016.
It is a minefield for dealers and even more so for the general public.
I wish you well, you need to be pro-active with your dealer and make sure they do not fob you off. Chances are they will be out of their depth with this fault - very few mechanics are au fait with electronic RF systems and will try to charge an arm and a leg for diagnostics.
Best of luck, let us know your progress, Tony.

 

You will need to take it to a Nissan dealer.
Is your radio functioning on all bands? The aerial may have issues if you have reception troubles. The telematics are tied into the head unit and contain a sim card (as in your mobile 'phone)for communicating with the Nissan servers.
You need to fault-find in a logical manner. As you are able to log in with a computer or 'phone it is not a software issue.
The head unit in the Nissan is intimately tied in with the vehicle functions, battery management, climate control, cameras etc. so if it is faulty you will need a direct replacement. Depending on the year and month of your vehicle, there are several versions. For instance, I have an April 2016 built Tekna, and there are 3 versions spanning mid-March to May 2016.
It is a minefield for dealers and even more so for the general public.
I wish you well, you need to be pro-active with your dealer and make sure they do not fob you off. Chances are they will be out of their depth with this fault - very few mechanics are au fait with electronic RF systems and will try to charge an arm and a leg for diagnostics.
Best of luck, let us know your progress, Tony.

 

Thank you, the FM radio works but the DAB radio hasnt worked for longer than the EV connect hasnt worked (DAB did work originally).

I have experience with Nissan Dealership not knowing anything- we had a failed battery cell a few months after we bought it and they tried telling us the battery was working normally, even after I had printed the page of the manual that laid out the CVLI test they needed to run (after some help on this form). Second attempt it went to Gateshead for the cell replacement. I suspect we will be looking at a dealer in the opposite direction to see if any better experience. I may also ask Nissan customer services for some guidance prior to booking it in based on our last experience.

I have leaf spy pro from when the cell was cauing issues but dont use it regularly- I will see if its bring up any errors and see if I can find the copy of the manual I was directed to last time.

 

Its a 2017 30kW Acenta but I will need to double check re month

 

The production date is in the vin, Find your car's date of manufacture (VIN) | Team-BHP
the first registration date is on the V5C.
Cheers Tony.

 

I've just upgraded my 40kW Leaf to a 2022 59kW Techna (not good for my bank account!) but so far very impressed. However I've been spending some time trying to get Smartphone (Android) apps to work. It appears the earlier app doesn't work with vehicles registered after 2019 but I've finally got NissanConnect Services app dowloaded, registered and working and it does seem a significant improvement on the app I was using before. I'm currently reviewing the other Smartphone apps like myLeaf and Quickleaf just to see if they are any better and would welcome other Leaf users comments.

 

Sorry to dredge up an old thread but I'm having the same problem as the OP.

I have a 2016 30kWh with the grey car icon with a red line through. The radio works fine on all bands including DAB. I've had the car from new and the subscription is still active on the Nissan website.

I initially emailed Nissan customer service who told me to go to the dealer and have a TCU reset performed.

I've had the car at the dealers today and they said there are no fault codes and the telematics unit is working and transmitting normally, but I've still got the car with the red line on the display. They suggested getting in touch with customer services again - I did that and they're adamant there's nothing they can do and I should go back to my dealer 🙄

Based on others experience is it likely that I have a head unit fault that would cost £££ to diagnose and repair? I am thinking of changing the car sooner rather than later and, having already shelled out for diagnostics today, I don't want to chuck a load of money at it even if it means any part ex would be lower.

Thanks for any advice anyone can give!

 

Sorry to dredge up an old thread but I'm having the same problem as the OP.

I have a 2016 30kWh with the grey car icon with a red line through. The radio works fine on all bands including DAB. I've had the car from new and the subscription is still active on the Nissan website.

I initially emailed Nissan customer service who told me to go to the dealer and have a TCU reset performed.

I've had the car at the dealers today and they said there are no fault codes and the telematics unit is working and transmitting normally, but I've still got the car with the red line on the display. They suggested getting in touch with customer services again - I did that and they're adamant there's nothing they can do and I should go back to my dealer 🙄

Based on others experience is it likely that I have a head unit fault that would cost £££ to diagnose and repair? I am thinking of changing the car sooner rather than later and, having already shelled out for diagnostics today, I don't want to chuck a load of money at it even if it means any part ex would be lower.

Thanks for any advice anyone can give!

I'm original OP- I wasnt missing the app so havent sorted yet but funnily enough I actually booked it in today as I did like being able to put on the heater in the morning before we left the house. I asked for TCU reset and my dealer said they cant do a reset but can turn it on or off, so we've agreed that they will try to turn off and on again as I assume thats what the customer service team meant. Its booked in for next week so fingers crossed. The lady on the phone said just turning on/off wouldnt have a charge but if they have to do anything else then they would quote me. How much were diagnostics?

 

They charged me £52 for half an hour's labour (though they spent over an hour on it but they stuck to the original quote). Not the end of the world but since it didn't get me any closer to a result it's not ideal!

It was the desire to have the remote heating working again that spurred me on to get it fixed too 🙂 I imagine a new head unit would be many hundreds and it isn't worth that.

I'd already tried pulling the relevant fuse to restart the TCU to no avail.

 

Mine went in today, the turned TCU off and back on again but didnt help at all. They quoted me 144/hr for diagnostics but said it might be 1-3 hours to work out the issue. Currently trying to work out if this should be covered in the 5 year EV specific parts warranty since I cant check the battery so I think it is EV specific. Nissan wont tell me until I pay for the diagnostics first, but considering I'm not sure I'd want to get it done if it wasnt covered under the warranty I'm reluctant to do this.

 

Rather delayed update but just in case anyone is browsing re a similar issue my husband bought a replacement TCU from a salvage yard for <£30 and has just replaced it within about 15 minutes (hes a fairly competent DIYer but no specialist skills/knowledge). Had to then update the connect+ since it was linked to a different car but again he did this himself easily. Have since been able to successfully check the charge on the app which we havent been able to do for about a year. Now wishing we had tried this ourselves earlier. Had been put off by the cost quoted by Nissan for what is essentially convenience. In the middle of a cold spell so will really appreciate havng remote heating back tomorrow morning.