We have the app and the car set to 90%.
If we plug the car (Hyundai Kona 64kW) in while the battery is at say 40%, we would expect it to charge to 90% in 4.5 hours, easy within the six hour window 23:30 - 5:30.
But it doesn't. The problem is it doesn't start charging until 1:00 as if the remaining 4.5 hours until 5:30 is enough. However round about 4:30 the charge starts to slow right down and the car gets to 85%.
Can anyone shed any light on what is happening?
NB: We have spoken to Octopus 3 or 4 times now who have logged it and said they will follow up but they don't, not been able to give us an answer or solve the issue. This is the first time their customer service has been really bad because normally they are great.
If we plug the car (Hyundai Kona 64kW) in while the battery is at say 40%, we would expect it to charge to 90% in 4.5 hours, easy within the six hour window 23:30 - 5:30.
But it doesn't. The problem is it doesn't start charging until 1:00 as if the remaining 4.5 hours until 5:30 is enough. However round about 4:30 the charge starts to slow right down and the car gets to 85%.
Can anyone shed any light on what is happening?
NB: We have spoken to Octopus 3 or 4 times now who have logged it and said they will follow up but they don't, not been able to give us an answer or solve the issue. This is the first time their customer service has been really bad because normally they are great.