It took around 2 months for me recently (over Xmas/NYs). If you do switch make sure you chase them. They are quite responsive on Twitter.
My referral if you want £50 to bridge the higher rate
share.octopus.energy/brave-eagle-790

 

It took around 2 months for me recently (over Xmas/NYs). If you do switch make sure you chase them. They are quite responsive on Twitter.
My referral if you want £50 to bridge the higher rate
share.octopus.energy/brave-eagle-790

I just gave you a referral fee!

 

I switched on 4th Jan and still waiting for a meter appointment.

 

@benwillcox Did they give you any indication of lead-time? What are your expectations?

 

Perhaps advise your area as the delays seem to vary by region. 2 months delay so far on south central area.

 

I have also emailed them with my postcode asking for an approximate lead-time but have heard nothing as yet. If delays are region dependent it will be interesting to see what is being experienced by people.

 

You get an email to make an appointment then it happens after about 7 days, but keep at them as it seems if you stay quiet you go back in the pecking order, I waited a lot longer than I should because I was too patient

 

How do you nag them? Daily calls / emails ? Or shaming them on social media? Always interesting to hear best approach.

 

I did not then found out others who joined well after me had been emailing regularly ended up with their smart meters before me.
Mind you once Octopus got the meter readings things went fast, I changed from GO to AGILE over night

 

I’m in West Mids. I’ve emailed them a couple of times and they responded I should hear within 6 weeks of signing up and basically be patient!
But I’m not patient!
I will nag them again in a couple of weeks.

 

Octopus is usually good in replying emails. Just give them 2-3 days (as per my experience).
They may not necessarily know leadtimes as it may depend on other company fitting smart meters.

My experience with Smart Meter install was not the best but i can hardly blame Octopus. Lead time was 2 months and then I had 3 appointments where installer simply didn't show up. Forth time lucky. So the switch to GO took about 5 months in total but that was back in summer - hopefully they are better now.

I also have problems with Gas meter reads - doesn't show up on IHD, hardly sends info to Octopus and always wrong. But that's again nothing to do with Octopus but DCC.

But in general Octopus is quite good: green, cheap and good customer support. Rest of the industry lets it down a bit.

 

hopefully they are better now.

Octopus have their own team of installers now. They probably are better if you live in London, South East England or Oxfordshire.

Team

Octopus smart meter installation team

www.octopusenergyservices.com

 

I'm a month from first application and the response to my last email was my details are now with the installer but I've not heard anything from them to arrange an appointment so next step may be to get their details I suppose.

 

I've been on the interim tariff since 10 November. Email about Smart Meter delays on the 11th. Do not have an appointment for a Smart Meter install yet. I have not nagged them.

 

I decided to phone them, they answered quickly so plus point on that. They claim:

“16 days after going on supply you should receive an email and then it will be a further 4 to 6 weeks”.

So it would seem about around 2 months according to them.

Does this align with peoples current experience? Did you get contacted 16 days after going on supply?

 

Does this align with peoples current experience? Did you get contacted 16 days after going on supply?

I've been on an interim tariff since 10 November. Email about Smart Meter delays on 11 November. Nothing since then.

 

I switched on 14Jan and in North Oxfordshire. I chased from day one and am doing so every week or two as seen previous threads about delays and 3rd party smart meter installers who Octopus have no real control over.
I'm Switching to Agile from OFTM and as its Agile the email response has stated it will be Octopus own team doing install. As others have said it seems area dependent so just keep chasing and get a couple of referrals so that gives a nice buffer to increased standard costs till switched over and on Go or Agile cheap rates. Email seems easiest way, but others saying use twitter. Try one or both.

 

Just go for it, it all works out in the end, And you have the choice once they are able to read your meter between GO and AGILE , Apparently the GO FASTER is on invitation but it is really convenient if you require a low TARIFF while you are awake as opposed to sleeping

 

Here is the email in full:

Hi Andrew, Thanks for your interest in Octopus Go. Our smart meter installers should be in touch to arrange an installation date that suits you. Our smart tariffs require a smart meter so we have a high number of customers keen to get one. This, and a reliance on 3rd parties, can mean that it can take longer than we'd like for some customers to get their meters installed, as explained by our founder, Greg. If the installer has not been in contact to arrange your appointment within 14 working days, please email us on smart@octopus.energy Once your smart meter has been installed, the installers send us the new meter details so that we can connect and take the readings. Once we're receiving half-hourly readings from your smart meter, we can complete your switch to Octopus Go. The switch is usually complete within 7 days of your smart meter being installed. Thanks for your patience, and we hope to have you onboard very soon! Love and power, David Martin Smart Project Manager

 

Here is the email in full:

Hi Andrew, Thanks for your interest in Octopus Go. Our smart meter installers should be in touch to arrange an installation date that suits you. Our smart tariffs require a smart meter so we have a high number of customers keen to get one. This, and a reliance on 3rd parties, can mean that it can take longer than we'd like for some customers to get their meters installed, as explained by our founder, Greg. If the installer has not been in contact to arrange your appointment within 14 working days, please email us on smart@octopus.energy Once your smart meter has been installed, the installers send us the new meter details so that we can connect and take the readings. Once we're receiving half-hourly readings from your smart meter, we can complete your switch to Octopus Go. The switch is usually complete within 7 days of your smart meter being installed. Thanks for your patience, and we hope to have you onboard very soon! Love and power, David Martin Smart Project Manager

I signed up at the same time and got the same email. Left it till after Christmas and then emailed two weeks ago, have an installation next week.

 

Just done some Maths while on the train ?‍♂ Worked out the standard Octopus tariff will cost me £5 a week more than Out Fox the Market - so if meter is installed within 10 weeks and if I use a referral then £50 covers this. This is for both gas and electric. The gas is working out only 45pence per week more for me but it is the electricity charged on the standard tariff that really sting you.

My current 90mile commute on the motorway in a BMW i3s uses 30kwh. So current cost on Out Fox works out around £3.92 per day (including standing charge). With Octopus Go this would reduce to £2.19 (including standing charge) and the fact some of the charge and pre condition will be at peak rate. So a saving of £1.73 per commute. So about £5 per week or £260 a year.

 

I am seriously considering switching to Octopus Go, I am currently on a great deal with “Out Fox the Market” however I have a standard very un-smart meter. Has anyone got recent experience on signing up to Octopus and the subsequent lead-time to get the smart meter installed? As during this lead-time I am going to be paying a load more.

Also I guess I could use someone’s referral code ?. So I get £50 and some lucky person gets £50. A little competition -

So in less than 12 words answer “Goldfish you should use my referral code so I get £50 because...........” ?

However let’s see what the leadtime is on the Installation of a smart meter first! Looking forward to hearing.

I'm in North Yorkshire...been with Octopus for a while, requested the switch to Go seven weeks ago and was told six weeks for meter installation (on standard meter now). Chased last week and got a response that basically said "be patient we have no specific date for you". Customer service has been good otherwise so I'll give them the benfit of the doubt!

Oh and just for smiles...

Goldfish you should use my referral code so I get £50 because...........I'm the only one who can be bothered to submit a rhyme

Exactly 12 words, as requested ?

Octopus Energy ??

 

I'm in North Yorkshire...been with Octopus for a while, requested the switch to Go seven weeks ago and was told six weeks for meter installation (on standard meter now). Chased last week and got a response that basically said "be patient we have no specific date for you". Customer service has been good otherwise so I'll give them the benfit of the doubt!

Oh and just for smiles...

Goldfish you should use my referral code so I get £50 because...........I'm the only one who can be bothered to submit a rhyme

Exactly 12 words, as requested ?

Octopus Energy ??

So far you are the winner ?. Not good if If Octopus take ages however. Be Patient is often an excuse that they have not got there act together yet ?

 

I switched in October, meter just got installed on Friday.

 

Wow...looks like I may have a while to go yet...!

 

Electricdriver if you left BULB in Octorber do you still get your £50 referal?

 

I didnt...I'm in the (un)fortunate position of having two properties as one result of a long and convoluted family history. Both very modest before anyone has me down as some sort of oligarch!

Different supplies chosen as they fit the usage patterns better...so both referrals are good!

 

I had my 'dumb' meter replaced with a SMETS2 with Bulb in November, who took around 2-3 weeks from booking IIRC. But I had been a customer with them for some time. Not sure if that helps but you could jump via them to get a smart meter quicker?

I've just started the switch process today to move to Octopus Go as my EV is due in 2-3 weeks. Anyone with insight as to how long it takes to switch from the 'interim' tariff to the smart Go tariff with an existing smart meter I would appreciate hearing that. Hopefully not long as I'm right up to date with a SMETS2 meter!

If anyone is unsure of whether Go or Agile makes sense for you - I found this awesome resource which compares and overlays the costs between the two based on the last years agile pricing - well worth a look:
Octopus Go versus Agile - Energy Stats UK

The data was so helpful I used their referral code as it really solidified my use case around Agile vs. Go.

 

Just to add my experience:

Was contacted on 2nd of Jan (I think) for an appointment on the 6th. Missed the call and didn't call back in time, but got an appointment on the 11th. 11th came, and they didn't show because apparently they hadn't entered it into the system. £30 credit and a rebook for the 6th of Feb. Then a call a couple of days ago and it's now the 11th of Feb.

Sounds like it's just one guy in my area doing all these jobs, and he's oversubscribed and him being "signed-off" caused the latest rebooking.

 

I switched on the 1 Jan (Octopus Agile), emailed them on 21 Jan for an update, they emailed me on 23rd Jan "I'll pass this onto our smart metering team who will hopefully be able to get you sorted with an appointment shortly", I've heard nothing since so will chase up again next Monday. I'm in Yorkshire area

"Did you get contacted 16 days after going on supply?"
No

 

Depends where you live mine was 13.89p kw

 

Interim tariff - with some real (ish) figures.

 

If i enter my postcode its :
13.51 p / kWh Standing Charge: 23.55 p / day
I thought there was in between / cheaper rate if your install was delayed waiting for the switch over to the Go Tariff ?

I did emailed them a few days ago about a SMETS2 meter as i have a standard meter ( old dial type meter ) reply below :

Thank you very much for getting in touch. If you switch over to octopus via this link: Octopus Energy and register your interest in our Go tariff, you will be automatically prioritised for a smart meter installation.
I have checked on the smart metering platform, and there does seem to be coverage in your area, so as long as the meters are in a location in which they can receive signal (eg. not in a basement or metal cupboard) then this should be fine!

Francesca from Octopus Energy

 

I signed up dec 15th switched to the standard tariff. Chased every few days got an appointment 2 and a half weeks later meters installed switched to go 2 days later. Meters didn’t report properly for a week or two... got the bill averaged and now working great. Customer service answers quickly via fb or email. My code is below if you need it. ??