Yes, having very similar problems with our Ohme/Mini connectivity. I’ve reported it to Ohme support and received a very swift reply saying they’re aware of API problems.

 

When did you notice that yours wasn't connecting correctly? I was hoping it would be a quick fix given it was previously all working fine!

 

Checking back the last overnight charge to work normally was on June 24th.

 

That's a similar situation to ours. Charged fine on June 25/26th overnight then noticed on Friday that the car was 'Offline'.

I've had that before and just went through the process of re-connecting the API which worked last time. This time I was faced with the "credentials" message and no success since. I've also switched off and on at the fuse box, deleted and re-installed the app, deleted and re-installed the Kia Connect app but that all didn't work either!

 

I'm also having the same issues connecting to my BMW i3 via the Ohme App. First noticed an issue on Friday (30th June) when I went to charge the car overnight. I emailed Ohme and they sent the following:-

'We have recently become aware that there is an issue affecting BMW API functionalities. Our Product team is currently investigating this issue and will look to resolve this as soon as possible.
As an Ohme Labs feature, communication directly through your vehicle (via API) is still in development. As a result, it may not work as intended from time to time'. For the moment you would need to adjust your charge schedule slightly to 'add' a certain amount of charge rather than meeting a 'target'.

They said they would let me know once it's working again although it looks like it's not just an issue with BMW's. I can log in to the BMW App just fine just not via the Ohme App. I've just tried again now and it's still not working. Time will tell!

 

That's essentially the same message I got but with the BMW swapped for Kia. What was annoying was that they ignored one of my other questions/issues and just copied and pasted that generic answer!

Anyway someone over on Twitter has been able to log back onto the BMW API through the Ohme app so yours might be working again now (no luck with my Kia one so far).

 

"Lost" mine sometime in last few days, here's response to ticket from Ohme. In the meantime, just using a schedule to charge during the fixed IO period:

Hi Jonathan,

Thank you for your message.

We have recently become aware that there is an issue affecting Kia API functionalities. Our Product team is currently investigating this issue and will look to resolve this as soon as possible.
As an Ohme Labs feature, communication directly through your vehicle (via API) is still in development. As a result, it may not work as intended from time to time.

For the moment you would need to adjust your charge schedule slightly to 'add' a certain amount of charge rather than meeting a 'target'. There is more information about how to charge without API support in our support article below:

Ohme Support | Choosing The Right Schedule

We're sorry for the inconvenience this may cause.

Please note that as long as this ticket is under investigation by the Product team, it will not be monitored for replies. As soon as we have an update, we will be in touch. If you require any other assistance or have any other questions, please send a new email to help@ohme-ev.com

 

"Lost" mine sometime in last few days, here's response to ticket from Ohme. In the meantime, just using a schedule to charge during the fixed IO period:

Hi Jonathan,

Thank you for your message.

We have recently become aware that there is an issue affecting Kia API functionalities. Our Product team is currently investigating this issue and will look to resolve this as soon as possible.
As an Ohme Labs feature, communication directly through your vehicle (via API) is still in development. As a result, it may not work as intended from time to time.

For the moment you would need to adjust your charge schedule slightly to 'add' a certain amount of charge rather than meeting a 'target'. There is more information about how to charge without API support in our support article below:

Ohme Support | Choosing The Right Schedule

We're sorry for the inconvenience this may cause.

Please note that as long as this ticket is under investigation by the Product team, it will not be monitored for replies. As soon as we have an update, we will be in touch. If you require any other assistance or have any other questions, please send a new email to help@ohme-ev.com

I'm doing the same, it's not the end of the world, just makes the smart charger slightly less smart so is an inconvenience more than anything.

Just a waiting game for them to sort the Kia issues I guess! It's annoying because it was working great until last week.

 

Mine seems to be working again on my BMW i3s! I haven't done an actual charge but I can now log in via the Ohme App and it shows the battery percentage etc. Still haven't had a confirmation email from Ohme so maybe they're still working on it. I hope everyone else has it sorted soon and we don't any more reoccurrences. I wonder what's caused it, must be something common to all the manufacturers affected i.e. the Ohme App maybe!

 

Still nothing for us with Kia as far as I'm aware, we're obviously down the list!

 

Is anyone else having a problem connecting the Ohme app to their car API?

I currently have the same issue.

When I connect to the car, I get the approval notification as normal. After this, I get a notification saying that the app failed to connect to my car and that it was assuming a charge of 0%.

This is OK, and it still charged overnight. Unfortunately, it seems that when the car forcibly disconnected (when it got to 100%, but Ohme thinks it's at 40 or something), the app repeatedly tried to connect to the API. By the time I got up at 6am, the Kia app was helpfully telling me that I'd used up all of my connections to the car for today.

This meant that I was unable to use the app for anything at all until the next day, meaning I wouldn't get warnings for leaving the car unlocked, or whatever.

I understand that this API stuff in the Ohme is a labs feature and I'm fully OK with that. The problem here lies with Kia's shocking API implementation. To allow a 'rogue' app to lock out the whole account by misusing the API is a basic schoolboy error and I worry about how lax the rest of the API, and indeed access to my account may be.

 

I have 2921 nissan leaf exactly the same as yourself,battery is at 50 I then add 40 but for some reason always takes me to 100,I've emailed ohme and not heard back over 7 days now but this started to happen about same time as yourself, it looks like it's most makes ,I get same generic email as you do about assuming battery is at zero

 

I still can't connect, does anyone else still have this issue with the Ohme app and Kia API?

 

Still the same for me when I charged on Saturday night.

 

Just to update, mine is working again as of this morning. It's taken around 2 weeks from reporting it but it seems like it's fixed.

 

Mine is also working now. Didnt work at first but I pressed switch car and logged in to kia.

 

Thanks for the update, I re-connected the car and it also appears to be working here too. I'll see when I charge it over the weekend, I guess

 

Hi, I'm still struggling with issue, 2019 eNiro, did anyone manage to work out what to do? Ohme has just told me to keep trying at 4+ hour intervals.

Thanks

Gareth

 

It's working for me so doesn't seem to be an issue at their end. You could try uninstalling and reinstalling both apps and making sure they're fully up to date (if you haven't already).

I'm assuming that your Kia app is connecting to the car fine?

 

I seem to be back to failing to contact the car when I've plugged it in today. Is anyone else seeing the same issue again?

 

Mine worked fine when I plugged in earlier.

When you go to 'Manage my Vehicle' in the Ohme app does it show the % charge of your car?

The last time I was having trouble connecting to the car and it wasn't registering on the app, I flipped the switch on the fuse box, waited 5 mins and switched it back on. Seemed to solve it. I had this a couple of times and seemed to be when I hadn't charged for a while (almost like the charger powers down).

 

Thanks. It was giving me the same message as the other week, saying that it had failed to communicate with the car and so it was assuming that the battery was empty.

I found that changing my car in the app to be one that wasn't listed and then changing it back to Kia and entering my login details again seems to have fixed it up 🙂. That didn't work the last time as it was a problem with the API connection, so I assume it was just a brief blip this time.

 

Same issue. This is the second time this year. It happened in January 2023 and took them over 3 months to fix.

 

What I don't get is why charger is going to 100 instead of what I've set as target

 

Hi, yes it was resolved after a few days and has been working ok since. I've had it a couple of times where the Ohme App doesn't register the Car's battery percentage but as I generally charge to 100% once a week it isn't really an issue. I can resolve this by going into the Ohme App, Manage My EV, Switch Car, and putting my details in again and its fine. The only other I've had was with the incoming supply being over voltage so the car wouldn't charge. Both issues now sorted and neither caused directly by the Ohme Home Pro.